Your Guide to the Turkish Airlines Edinburgh Office in Scotland
Your Guide to the Turkish Airlines Edinburgh Office in Scotland

When planning a trip with one of the world's most reputable carriers, Turkish Airlines, it’s comforting to know there's a local office right in your city. The Turkish Airlines Edinburgh Office in Scotland offers a full range of services to help you with booking flights, managing itineraries, handling baggage inquiries, and much more.
Whether you’re traveling for business, leisure, or an international event, Turkish Airlines ensures smooth service, and the Edinburgh office plays a vital role in delivering that experience.
Where Is the Turkish Airlines Office Located in Edinburgh?
Location: Edinburgh, Scotland
Phone Number: +90 212 463 63 63
Email: press@thy.com
Working Hours: Open 24 hours, 7 days a week
Official Website: www.turkishairlines.com
No matter the time or day, the staff at the Turkish Airlines Edinburgh Office are ready to assist you. From last-minute changes to pre-trip queries, they provide comprehensive assistance for all kinds of passengers.
Turkish Airlines Edinburgh Airport Office Details
If you need help on your travel day, Turkish Airlines also operates an office at Edinburgh Airport:
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Airport Name: Edinburgh Airport
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Address: Edinburgh EH12 9DN, United Kingdom
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Phone Number: +44 131 357 6337
This office at the airport can assist with check-in issues, last-minute bookings, and boarding assistance.
Head Office of Turkish Airlines – At a Glance
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Address: Yeşilköy Mh. 34149 Havaalanı Cad. No:3/1, İstanbul, Turkey
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Phone Number: +90 212 463 63 63
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Main Website: www.turkishairlines.com
If your matter needs escalation or corporate handling, you may reach out to the head office directly.
Services Offered at Turkish Airlines Office in Edinburgh
Turkish Airlines ensures its customers receive premium services at every point of contact. Here's what you can expect at the Turkish Airlines Office in Edinburgh:
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Flight Bookings & Rebookings
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Cancellations and Refunds
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Group Travel & Corporate Reservations
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Online and App-Based Check-in Support
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Real-Time Flight Status Assistance
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Baggage Allowance and Fees Guidance
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Visa & Travel Documentation Support
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Seat Selection and Upgrades
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Travel Insurance and Add-ons
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Information on Pet and Infant Travel
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Special Assistance Services (medical needs, wheelchair access)
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Lost & Delayed Baggage Reporting
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Lounge Access and Premium Services
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Loyalty Program (Miles&Smiles) Enrollment and Queries
How to Book or Modify a Turkish Airlines Ticket in Edinburgh
Booking a ticket with Turkish Airlines is simple. You can:
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Visit the Turkish Airlines Edinburgh Office directly
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Call the customer service number for personalized help
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Go to the official website or app to book or change flights
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Ask for group travel or corporate package deals
Want to save on fares? The Edinburgh office frequently shares exclusive seasonal promotions and discounts.
Seat Upgrades for a Luxurious Journey
Looking to enhance your onboard experience? You can upgrade from Economy to Business Class at the Edinburgh office, subject to availability. Upgraded seats include:
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More legroom and seat recline
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Access to the Turkish Airlines lounge
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Priority check-in and boarding
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Gourmet in-flight meals and beverages
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Extra baggage allowance
Cancellations and Refunds — Made Easy
Life happens — and Turkish Airlines understands that. You can cancel your flight at the Edinburgh office or online. If you’ve purchased a refundable ticket, your refund will be processed after deducting the applicable charges. For non-refundable fares, check with staff if you're eligible for partial refunds or vouchers.
Travel with Your Pet with Peace of Mind
Want to take your pet on vacation? Turkish Airlines allows pets under 8kg (including the carrier) to travel in the cabin. The Edinburgh staff will guide you through documentation, crate requirements, and health certificates needed for your pet’s safe journey.
Track Your Flight & Check-In Online
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Flight Status: turkishairlines.com/flightstatus
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Manage Booking: turkishairlines.com/en-int/tccmanagebooking/main.html
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Online Check-In: turkishairlines.com/en-int/flights/manage-booking
You can also use the mobile app for check-in, downloading boarding passes, or tracking your luggage.
Frequently Asked Questions (FAQs)
1. Is there a Turkish Airlines office in Edinburgh, Scotland?
Yes, Turkish Airlines operates a full-service office in Edinburgh to help with reservations, upgrades, and more.
2. What services does the Turkish Airlines Edinburgh Office provide?
Services include bookings, cancellations, seat upgrades, baggage inquiries, travel insurance, pet travel, and more.
3. Can I upgrade to Business Class from the Edinburgh office?
Yes, seat upgrades are available at the Turkish Airlines Edinburgh Office, subject to availability.
4. How do I cancel a Turkish Airlines ticket and get a refund?
Refunds for eligible tickets can be processed either in-person at the office or through the airline's official website.
5. Can I take my pet on a Turkish Airlines flight from Edinburgh?
Yes, pets under 8kg (including the carrier) are allowed in the cabin. Larger pets can be checked into the cargo hold.
6. Is the Edinburgh office open 24/7?
Yes, the office operates 24 hours a day, 7 days a week.
7. How do I check the flight status for Turkish Airlines?
You can check your flight status online at turkishairlines.com/flightstatus or call the Edinburgh office for updates.
8. Where is Turkish Airlines located at Edinburgh Airport?
Turkish Airlines operates a counter at Edinburgh Airport for ticketing, check-in, and customer service.
9. What happens if I exceed the baggage limit?
Excess baggage fees will apply. Visit or call the office to find out the cost based on your destination and fare class.
10. Does Turkish Airlines offer loyalty programs?
Yes, Turkish Airlines offers the "Miles&Smiles" program. You can sign up or get support at the Edinburgh office.
Final Thoughts
If you’re flying with Turkish Airlines from Scotland, the Turkish Airlines Edinburgh Office in Scotland is the best place to find solutions to all your travel needs. Whether you’re looking for assistance with your next booking, a flight cancellation, or special accommodations, the friendly and knowledgeable staff are here to help.
Make your next journey a smooth one — contact the Edinburgh office today for stress-free travel planning with Turkish Airlines.