How to Apply for SCE Assistance in Long Beach

For residents of Long Beach, managing monthly utility expenses can be a significant challenge—especially for low-income households, seniors, veterans, and families facing unexpected financial hardship. Southern California Edison (SCE) offers a range of assistance programs designed to help eligible customers reduce their energy bills, avoid disconnection, and access long-term energy savings. Understanding how to apply for SCE assistance in Long Beach is not just a practical skill—it’s a vital step toward energy equity and household stability.

This guide provides a comprehensive, step-by-step walkthrough of the application process, including eligibility requirements, documentation needed, available programs, and proven strategies to maximize your chances of approval. Whether you’re applying for the first time or seeking to renew benefits, this resource ensures you have all the information you need to navigate the system confidently and efficiently.

Step-by-Step Guide

Step 1: Determine Your Eligibility

Before beginning the application process, it’s essential to confirm whether you qualify for SCE assistance programs. Eligibility is primarily based on household income, size, and participation in certain government assistance programs. SCE uses federal poverty guidelines to assess income thresholds, which are updated annually.

For 2024, households at or below 200% of the Federal Poverty Level (FPL) are generally eligible for the California Alternate Rates for Energy (CARE) program. For a household of four, this equates to an annual income of approximately $63,000. The Family Electric Rate Assistance (FERA) program extends benefits to households at or below 300% of FPL—roughly $94,500 for a family of four.

Automatic qualification may also apply if you receive benefits from:

• Medi-Cal
• Supplemental Nutrition Assistance Program (SNAP)
• Temporary Assistance for Needy Families (TANF)
• Supplemental Security Income (SSI)
• Food for Families (F4F)
• Low-Income Home Energy Assistance Program (LIHEAP)

Even if you’re not enrolled in these programs, you may still qualify based on income alone. Use the SCE Eligibility Calculator on their official website to input your household size and gross monthly income for an instant assessment.

Step 2: Gather Required Documentation

Having your documents organized in advance will streamline the application process and reduce delays. You’ll need to collect the following:

• Proof of Identity: A valid government-issued photo ID (driver’s license, state ID, or passport) for the primary account holder.
• Proof of Residency: A recent utility bill, lease agreement, or property tax statement showing your Long Beach address.
• Proof of Income: The most recent pay stubs, tax returns (Form 1040), Social Security award letters, unemployment benefit statements, or a signed letter from your employer verifying income. Self-employed applicants may submit bank statements showing consistent deposits over the last three months.
• Proof of Participation in Government Programs (if applicable): Letters or cards confirming enrollment in Medi-Cal, SNAP, SSI, or other qualifying programs.
• Household Composition: A list of all individuals living in the home, including names, dates of birth, and relationship to the primary applicant.

Ensure all documents are clear, legible, and unexpired. If documents are in a language other than English, provide a certified translation. SCE accepts digital uploads, mail, or in-person submission—digital submission is strongly recommended for faster processing.

Step 3: Choose the Right Assistance Program

SCE offers multiple assistance programs tailored to different needs. Understanding the differences will help you select the most appropriate option.

• CARE Program: Provides a monthly discount of up to 35% on electric bills for qualifying low-income households. This discount is ongoing and automatically applied to your bill as long as eligibility is maintained.
• FERA Program: Offers a smaller discount (typically 15–20%) for households with incomes slightly above the CARE threshold but still within low-to-moderate income ranges. Ideal for working families who don’t qualify for CARE but still struggle with energy costs.
• California’s Energy Savings Assistance (ESA) Program: Provides free home energy upgrades, including LED lighting, weatherstripping, high-efficiency appliances, and insulation—no cost to the customer. Eligibility is tied to CARE or FERA enrollment.
• Payment Assistance Programs: One-time or recurring financial aid for customers facing temporary hardship, such as job loss, medical emergency, or natural disaster. These are not automatic discounts but direct bill relief.
• Energy Bill Payment Plans: Allows you to spread past-due balances over 12–24 months without interest or late fees. This option is available even if you’re not enrolled in CARE or FERA.

Most applicants begin with CARE or FERA, as these programs unlock access to ESA upgrades and other support services. If you’re unsure which program fits your situation, proceed with the CARE application—it automatically considers you for FERA if you don’t qualify for CARE.

Step 4: Complete the Application

There are three ways to apply for SCE assistance in Long Beach: online, by mail, or in person.

Online Application (Recommended)

Visit the official SCE website at sce.com/assistance. Click on “Apply for Assistance” and select “CARE/FERA Application.” You’ll be prompted to create a secure account if you don’t already have one. The application form is divided into five sections:

1. Personal Information: Full name, date of birth, contact details, SCE account number (found on your bill).
2. Household Details: Number of residents, ages, and relationships.
3. Income Verification: Input monthly income sources and upload supporting documents.
4. Government Program Enrollment: Indicate if you receive Medi-Cal, SNAP, etc.
5. Consent and Signature: Electronically sign the application, acknowledging the accuracy of your information.

The form is mobile-friendly and can be completed on a smartphone. You can save progress and return later. Upon submission, you’ll receive a confirmation email with a tracking number.

Mail Application

If you prefer a paper application, download the CARE/FERA form from the SCE website or request one by writing to:

Southern California Edison
Customer Assistance Center
P.O. Box 9000
Monrovia, CA 91017-9000

Complete the form in black ink, attach all required documents, and mail it using certified mail with return receipt requested. Keep a copy for your records. Processing time for mailed applications is typically 10–14 business days.

In-Person Assistance

Long Beach residents can visit one of several SCE partner locations for free, in-person help:

• Long Beach Public Library – Central Branch (300 W. Ocean Blvd, Long Beach, CA 90802)
• Long Beach City College – Community Resource Center (4901 E. Carson St, Long Beach, CA 90808)
• City of Long Beach Human Services Department (2300 Long Beach Blvd, Long Beach, CA 90806)

Staff at these locations can assist with form completion, document scanning, and answering questions. No appointment is required, but hours vary—check the SCE website for current schedules.

Step 5: Await Approval and Confirmation

After submitting your application, SCE typically reviews it within 7–10 business days. You’ll receive notification via email or postal mail. If additional information is needed, you’ll be contacted directly—respond promptly to avoid delays.

Upon approval:

• Your CARE or FERA discount will be applied to your next bill.
• You’ll receive a welcome packet explaining your benefits, including eligibility renewal requirements.
• If eligible for ESA, a representative will contact you within 14 days to schedule a home energy assessment.

If your application is denied, the notice will explain the reason and include instructions for appealing the decision. Common reasons for denial include incomplete documentation, income exceeding limits, or duplicate applications.

Step 6: Renew Your Benefits

CARE and FERA benefits are not permanent. You must renew your eligibility every 12 months. SCE will send you a renewal notice 60 days before your anniversary date. Failure to renew may result in loss of benefits.

To renew:

• Update your income documentation (new pay stubs, tax forms, etc.).
• Confirm your household composition has not changed significantly.
• Submit the renewal form online, by mail, or in person.

Renewal is simpler than the initial application—most information is pre-filled. If your income has increased but you’re still below the FERA threshold, you may transition from CARE to FERA without reapplying.

Step 7: Access Additional Support Services

Once enrolled in CARE or FERA, you automatically qualify for the Energy Savings Assistance (ESA) program. ESA provides free home improvements that reduce energy consumption and lower bills long-term. Services include:

• Installation of LED lighting
• Weatherstripping and door seals
• High-efficiency refrigerator replacement (if yours is over 10 years old)
• Attic and wall insulation
• Smart thermostats

These upgrades are performed by certified contractors at no cost to you. The process begins with a home energy assessment, which takes about 1–2 hours. No work is done without your consent.

Additionally, SCE offers free energy education workshops in Long Beach on topics such as reducing usage, reading your bill, and using smart devices. Check the SCE Events Calendar for upcoming sessions.

Best Practices

Apply Early and Renew Promptly

Don’t wait until your bill becomes unaffordable to apply. The sooner you enroll, the sooner you begin saving. Many residents miss out on benefits because they delay applying until they receive a disconnection notice. Apply as soon as you experience financial strain—even if you’re unsure of eligibility.

Set a calendar reminder for your renewal date. SCE sends notices, but relying solely on mail can lead to missed deadlines. Mark your renewal date on your phone or personal planner as soon as you’re approved.

Keep Accurate Records

Always maintain a file—digital or physical—containing:

• Copies of all submitted applications
• Confirmation emails or letters
• Updated income documents
• Correspondence with SCE
• Proof of completed ESA upgrades

These records are invaluable if you need to appeal a decision, dispute a billing error, or apply for additional aid in the future.

Update Your Information

If your household size changes (e.g., a new child, a family member moves out), your income fluctuates, or your address changes, notify SCE immediately. Failing to report changes can result in overpayment, benefit loss, or even penalties.

Use the “Update My Information” portal on the SCE website or call the dedicated assistance line to report changes. Documentation may be required for verification.

Combine Assistance with Energy Efficiency

Don’t rely solely on bill discounts. Combine CARE/FERA enrollment with the ESA program and behavioral changes to maximize savings. Simple actions like:

• Turning off lights when not in use
• Using ceiling fans instead of AC when possible
• Washing clothes in cold water
• Sealing windows and doors

can reduce your usage by 10–20%. These habits, paired with free upgrades, can cut your bill by more than half over time.

Engage with Community Resources

Long Beach has numerous nonprofit organizations that partner with SCE to support residents. Groups like the Long Beach Community Action Partnership and the United Way of Greater Los Angeles offer financial counseling, bill negotiation assistance, and even emergency grants for energy costs.

Attend local workshops, join neighborhood energy coalitions, and ask about “energy ambassadors”—volunteers trained to help neighbors apply for assistance.

Avoid Scams

Be cautious of unsolicited calls, texts, or door-to-door visits claiming to offer “SCE assistance” for a fee. SCE never charges for applying to CARE, FERA, or ESA. No legitimate representative will ask for your credit card number, Social Security number, or bank login details over the phone.

If you’re unsure, hang up and call SCE directly using the official number on your bill or website. Always verify the identity of anyone claiming to represent SCE.

Tools and Resources

Official SCE Assistance Portal

https://www.sce.com/assistance

The primary hub for all assistance programs. Features include:

• Eligibility calculator
• Online application
• Document upload portal
• Renewal reminders
• Program comparisons

Energy Savings Assistance (ESA) Program Page

https://www.sce.com/esa

Detailed information on free home upgrades, including eligibility, services offered, and how to schedule an assessment.

California’s Covered California Website

https://www.coveredca.com

Use this site to check if you qualify for Medi-Cal or other health programs that automatically make you eligible for CARE.

Benefits.gov

https://www.benefits.gov

Search for federal and state benefits you may qualify for, including SNAP and LIHEAP, which can help you qualify for SCE programs.

Long Beach Public Library – Digital Resources

Free access to:

• Online tax preparation software (via Libby and Gale)
• Job search and resume tools
• Financial literacy courses

Library card required—apply for free at any branch.

Mobile Apps

• SCE Mobile App: Track usage, view bills, and manage your account on the go.
• EnergySaver (by EPA): Get personalized tips to reduce consumption based on your home size and climate.
• BillTracker: Monitor all your bills in one place and set alerts for due dates.

Local Long Beach Organizations

• Long Beach Community Action Partnership: Offers utility bill assistance, case management, and food support. Call (562) 431-4700 or visit lbcap.org.
• United Way 211: Dial 211 for confidential referrals to energy aid, housing, and health services.
• Long Beach Housing Authority: Provides rental assistance and utility subsidies for qualifying residents.
• Long Beach Energy Efficiency Program: City-run initiative offering rebates for solar panels and energy-efficient appliances.

Downloadable Templates

SCE provides fillable PDF templates for:

• Income verification letter (for self-employed applicants)
• Household member list
• Application checklist

Available under the “Resources” section of the SCE Assistance page.

Real Examples

Example 1: Maria, Single Mother of Three

Maria works part-time as a home health aide and earns $2,800 monthly. She qualifies for Medi-Cal and receives SNAP benefits. After her electric bill jumped to $210 in summer due to increased AC use, she applied for CARE through the SCE website. She uploaded her pay stubs and Medi-Cal card. Within 8 days, she received approval and a 35% discount, reducing her bill to $137. She also qualified for ESA and received free insulation and a new refrigerator. Her annual savings exceeded $600.

Example 2: James, Retired Veteran

James, 72, lives on a fixed income of $1,900 monthly from Social Security. He was unaware of SCE assistance until a neighbor told him about CARE. He visited the Long Beach Public Library for help filling out the application. He submitted his Social Security award letter and a copy of his driver’s license. He was approved for CARE and received a 35% discount. He also got free LED lighting and a smart thermostat. His bill dropped from $180 to $117. He now saves over $750 annually.

Example 3: The Rivera Family – Two Incomes, High Expenses

The Rivera family of five earns $8,200 monthly combined, slightly above the CARE threshold. They applied for FERA and were approved for a 20% discount. They also enrolled in ESA and received attic insulation and energy-efficient windows. Their bill fell from $320 to $256. They used the savings to pay down medical debt. They later applied for a payment plan to resolve a past-due balance and avoided disconnection.

Example 4: Carlos, Self-Employed Contractor

Carlos’s income fluctuates seasonally. In winter, his earnings dropped below the eligibility threshold. He submitted three months of bank statements showing his average monthly income. SCE accepted this as proof and approved him for CARE. He received a discount and free weatherstripping. When his income increased in spring, he updated his profile and remained on FERA, avoiding a lapse in benefits.

FAQs

Do I need to be a U.S. citizen to qualify for SCE assistance?

No. Citizenship is not required. Legal residents, including those with DACA status, are eligible as long as they meet income and residency requirements.

Can I apply if I rent my home?

Yes. Renters are eligible for CARE, FERA, and ESA. ESA upgrades require landlord consent for structural changes like insulation or windows, but lighting, thermostats, and appliances can be installed without permission.

What if I have a past-due balance on my SCE bill?

You can still apply. Enrolling in CARE or FERA does not erase past debt, but you may qualify for a payment plan to repay arrears over time without interest. SCE may also offer emergency grants for customers in crisis.

How long does the ESA home assessment take?

Typically 1–2 hours. A certified technician will inspect your home, recommend upgrades, and perform eligible installations during the same visit.

Can I apply for assistance if I’m on a fixed income but don’t receive government benefits?

Yes. You can qualify based on income alone. Submit recent pay stubs, pension statements, or bank records to verify your earnings.

Will enrolling in SCE assistance affect my credit score?

No. SCE assistance programs are not reported to credit bureaus. Enrolling in payment plans or receiving discounts does not impact your credit history.

What if I move to a different city in California?

If you move within SCE’s service territory (Southern California), your benefits transfer automatically. Notify SCE of your new address. If you move outside the territory, you’ll need to apply for similar programs through your new utility provider.

Can I apply for assistance for multiple homes?

No. Assistance is limited to one primary residence per household. If you own multiple properties, only the home where you reside and are the primary account holder qualifies.

Is there a limit to how many times I can apply?

No. You can apply annually for renewal. There is no cap on the number of times you can receive benefits as long as you remain eligible.

What happens if my application is denied?

You’ll receive a written explanation. You have 30 days to appeal by submitting additional documentation. Contact SCE’s Customer Assistance Team for guidance on the appeals process.

Conclusion

Applying for SCE assistance in Long Beach is a straightforward, life-changing process for thousands of residents each year. Whether you’re a single parent, a senior on a fixed income, or a working family struggling with rising utility costs, these programs exist to provide relief, stability, and long-term savings. By following the steps outlined in this guide—verifying eligibility, gathering documents, choosing the right program, and leveraging free upgrades—you can significantly reduce your energy burden and reclaim financial control.

Remember: assistance is not charity—it’s a right. SCE’s programs are funded through state and federal mandates to ensure no resident is forced to choose between heating their home and buying groceries. Take the first step today. Apply online, visit a local resource center, or call for help. Your energy bill doesn’t have to be a source of stress.

Every dollar saved on electricity is a dollar that can go toward food, medicine, education, or savings. With the right information and support, you don’t have to face this challenge alone. Start your application now—and secure a more affordable, sustainable future for your household.