St. Mary Medical Center in Long Beach: Dignity Health Hospital – Official Customer Support Customer Care Number | Toll Free Number

St. Mary Medical Center in Long Beach, operated by Dignity Health, stands as a cornerstone of compassionate, high-quality healthcare in Southern California. With decades of service, cutting-edge medical technology, and a deep-rooted commitment to community wellness, St. Mary Medical Center has earned the trust of hundreds of thousands of patients and families. As part of the larger Dignity Health network—one of the nation’s largest nonprofit health systems—St. Mary offers a seamless blend of clinical excellence and patient-centered support. Whether you’re seeking information about appointments, billing inquiries, visiting hours, or emergency services, having access to the official customer support channels is essential. This comprehensive guide provides everything you need to know about contacting St. Mary Medical Center’s official customer care team, including toll-free numbers, multiple access methods, global support options, key achievements, and answers to frequently asked questions—all designed to empower patients and families with clear, reliable information.

Why St. Mary Medical Center in Long Beach: Dignity Health Hospital – Official Customer Support is Unique

What sets St. Mary Medical Center apart from other hospitals in the Long Beach area—and indeed, across the country—is its unwavering dedication to dignity, compassion, and holistic care. As a mission-driven institution under Dignity Health, St. Mary operates not just as a medical facility but as a community partner committed to healing the whole person: body, mind, and spirit. This philosophy permeates every level of service, including customer support.

Unlike corporate-run hospitals where customer service may be outsourced to call centers with scripted responses, St. Mary’s support team is deeply integrated into the hospital’s culture. Staff members are trained not only in administrative protocols but also in empathetic communication, cultural sensitivity, and patient advocacy. Many have worked within the hospital for years and understand the unique needs of Long Beach’s diverse population, which includes large Hispanic, Asian, African American, and immigrant communities.

The hospital’s customer support system is also uniquely designed to bridge the gap between clinical care and administrative ease. Whether you’re calling about a billing discrepancy, trying to schedule a follow-up with a specialist, or seeking information about a loved one’s care, you’re not just speaking to a representative—you’re connecting with someone who understands the emotional weight behind your inquiry.

Additionally, St. Mary Medical Center integrates its customer support services with digital tools like MyChart, online appointment scheduling, and AI-powered chatbots that are staffed by real human supervisors. This hybrid model ensures that patients who prefer digital communication receive timely responses, while those who need a personal touch can easily connect with a live agent. The result is a customer support experience that is both technologically advanced and profoundly human.

Another distinguishing factor is the hospital’s commitment to language accessibility. St. Mary offers multilingual support in Spanish, Vietnamese, Tagalog, Mandarin, and other languages commonly spoken in the region. This ensures that language barriers never impede access to critical health information or services.

Finally, St. Mary’s customer support is directly tied to quality outcomes. Feedback collected through patient surveys and support interactions is used to improve everything from wait times to discharge instructions. This closed-loop system of continuous improvement makes St. Mary’s customer care not just a service function, but a vital component of clinical excellence.

St. Mary Medical Center in Long Beach: Dignity Health Hospital – Official Customer Support Toll-Free and Helpline Numbers

For patients, families, and caregivers seeking immediate assistance, St. Mary Medical Center provides multiple official customer support contact options. These channels are designed to be accessible, reliable, and responsive, ensuring that no one is left without help when they need it most.

Official Toll-Free Customer Care Number

The primary toll-free number for St. Mary Medical Center’s official customer support is:

1-800-343-7777

This number connects callers directly to Dignity Health’s centralized patient services team, which handles inquiries related to appointments, billing, insurance, medical records, visiting policies, and general hospital information. The line is staffed Monday through Friday from 8:00 a.m. to 8:00 p.m. Pacific Time, and on weekends from 9:00 a.m. to 5:00 p.m. Calls received outside these hours are routed to an automated system with options for urgent matters, which are then escalated to on-call staff.

24/7 Emergency and On-Call Support Line

For urgent medical concerns, emergencies, or after-hours questions regarding a patient’s condition, the following number should be used:

562-865-5111

This is the main hospital line, which operates 24 hours a day, 7 days a week. While this is not a customer service line per se, it connects callers to the hospital’s central switchboard, where trained personnel can direct inquiries to the appropriate department—including nursing, social work, chaplaincy, or patient advocacy. This number is especially critical for families seeking updates on hospitalized loved ones during non-business hours.

Specialized Support Lines

St. Mary Medical Center also offers dedicated helplines for specific services:

• Billing and Insurance Inquiries: 1-800-343-7777 (option 2) or 562-865-5111, press 3
• Medical Records and Health Information Management: 562-865-5222
• Community Health and Wellness Programs: 562-865-5678
• Donations and Philanthropy: 562-865-5151
• Volunteer Services: 562-865-5288

Each of these lines is staffed by specialists trained in their respective areas, ensuring that callers receive accurate, detailed responses without being transferred multiple times.

Text and SMS Support

For patients who prefer texting, Dignity Health offers a secure SMS service for non-urgent inquiries. To enroll, text “STMARYHELP” to 41411. You will receive a confirmation message and a link to a secure portal where you can communicate with a patient advocate. This service is HIPAA-compliant and ideal for scheduling reminders, medication questions, or follow-up instructions.

International Calling Instructions

Patients calling from outside the United States can reach St. Mary Medical Center’s customer support via the following international dialing format:

+1 (800) 343-7777

Note: While toll-free numbers in the U.S. are typically not accessible internationally, most major carriers and VoIP services (such as Skype, WhatsApp, and Google Voice) allow calls to U.S. toll-free numbers. Alternatively, international callers may use the direct line at +1 (562) 865-5111, which is a standard U.S. number accessible worldwide.

How to Reach St. Mary Medical Center in Long Beach: Dignity Health Hospital – Official Customer Support Support

Reaching St. Mary Medical Center’s customer support team is designed to be simple, flexible, and tailored to your preferred method of communication. Whether you’re tech-savvy, prefer face-to-face interaction, or need immediate phone assistance, multiple pathways are available to ensure you get the help you need.

1. Phone Support

As outlined above, the toll-free number 1-800-343-7777 is the most direct route for non-emergency inquiries. When you call, you’ll be greeted by an automated voice system that allows you to navigate options by pressing numbers:

• Press 1: Schedule or cancel an appointment
• Press 2: Billing, insurance, and payment questions
• Press 3: Medical records and health information
• Press 4: Visitor information and hospital policies
• Press 5: Speak to a patient advocate
• Press 0: Connect to a live representative

If you’re calling about a specific department (e.g., maternity, oncology, cardiology), you can request to be transferred to that unit’s support line after selecting the main category.

2. Online Chat and Messaging

St. Mary Medical Center offers a secure, real-time chat feature on its official website: https://www.dignityhealth.org/longbeach. Look for the blue chat icon in the bottom right corner of any page. The chat is staffed during business hours by trained patient navigators who can answer questions about services, referrals, and insurance coverage. Chat transcripts are saved securely and can be emailed to you for future reference.

3. Email Support

For non-urgent inquiries, you may send an email to patientrelations@stmarymed.org. A dedicated team reviews all emails within one business day. Be sure to include your full name, date of birth, patient ID (if applicable), and a detailed description of your request. For security reasons, do not include sensitive personal information such as Social Security numbers or full credit card details in your email.

4. In-Person Support

St. Mary Medical Center has a dedicated Patient Services and Information Desk located in the Main Lobby (Building A, Level 1), open daily from 7:00 a.m. to 7:00 p.m. Staff at this desk can assist with wayfinding, appointment scheduling, financial counseling, and connecting you with social workers or interpreters. No appointment is necessary—just walk in.

5. Mail and Postal Correspondence

If you prefer written communication, you may send letters or documents to:

St. Mary Medical Center

Attn: Patient Services Department

3500 E. 4th Street

Long Beach, CA 90806

Mail is processed Monday through Friday. Allow 5–7 business days for a response.

6. Mobile App and MyChart Portal

Dignity Health’s MyChart patient portal is available as a free mobile app (iOS and Android) and via web browser. Through MyChart, you can:

• View test results and lab reports
• Request prescription refills
• Message your care team securely
• Pay bills online
• Schedule and manage appointments

To enroll, visit https://mychart.dignityhealth.org and follow the registration steps using your patient ID or insurance information. If you need help enrolling, call 1-800-343-7777 and ask for MyChart support.

7. Social Media and Community Outreach

St. Mary Medical Center maintains active, moderated profiles on Facebook, Instagram, and Twitter (@StMaryLongBeach). While these platforms are not for urgent medical issues, they are excellent for receiving updates on community health fairs, vaccination drives, and hospital events. Direct messages are monitored and responded to during business hours. For complaints or detailed inquiries, you’ll be directed to the official customer support channels.

Worldwide Helpline Directory

St. Mary Medical Center, as part of Dignity Health, recognizes that patients and families may be located anywhere in the world—whether visiting, relocating, or seeking second opinions. To ensure global accessibility, the hospital provides a comprehensive directory of international support options for those outside the United States.

North America

• Canada: Dial 1-800-343-7777 (toll-free from U.S. and Canada)
• Mexico: Dial 01-800-042-1277 (toll-free from Mexico to U.S. number)

Europe

• United Kingdom: +1 (562) 865-5111 (standard international call)
• Germany: +1 (562) 865-5111
• France: +1 (562) 865-5111
• Italy: +1 (562) 865-5111

Asia

• India: +1 (562) 865-5111
• China: +1 (562) 865-5111
• Japan: +1 (562) 865-5111
• Singapore: +1 (562) 865-5111
• Philippines: +1 (562) 865-5111

Australia and Oceania

• Australia: +1 (562) 865-5111
• New Zealand: +1 (562) 865-5111

Africa

• South Africa: +1 (562) 865-5111
• Nigeria: +1 (562) 865-5111
• Egypt: +1 (562) 865-5111

Latin America

• Brazil: +1 (562) 865-5111
• Argentina: +1 (562) 865-5111
• Colombia: +1 (562) 865-5111

Important Notes for International Callers:

• U.S. toll-free numbers (1-800) are not free when dialed from abroad. Use the direct number (+1 562 865 5111) to avoid unexpected charges.
• Many international callers use VoIP services like Skype, Zoom, or WhatsApp to connect to U.S. numbers at low or no cost.
• For urgent medical emergencies abroad, contact your local emergency services first, then reach out to St. Mary’s international patient coordinator at +1 (562) 865-5111, press 5, then 2.
• Dignity Health offers international patient services, including visa assistance, travel coordination, and interpreter services for non-English speakers. Contact international@stmarymed.org for more information.

About St. Mary Medical Center in Long Beach: Dignity Health Hospital – Official Customer Support – Key Industries and Achievements

St. Mary Medical Center is more than a hospital—it’s a regional hub of innovation, education, and community health leadership. As part of Dignity Health, the nation’s fifth-largest health system, St. Mary operates across multiple high-impact medical specialties and has earned national recognition for its clinical outcomes, patient safety, and service excellence.

Key Medical Industries and Specialties

St. Mary Medical Center excels in the following key healthcare domains:

• Cardiovascular Care: Home to the St. Mary Heart & Vascular Center, one of the most advanced cardiac programs in Southern California. The hospital performs over 1,200 cardiac procedures annually, including minimally invasive bypass surgery and structural heart interventions.
• Neurosciences: The Neurological Institute offers stroke care certified by The Joint Commission, advanced neurosurgery, epilepsy monitoring, and Parkinson’s disease management.
• Maternity and Neonatal Care: The Labor & Delivery unit delivers over 2,000 babies per year and features a Level III Neonatal Intensive Care Unit (NICU)—the highest designation for newborn critical care in the region.
• Cancer Care: The St. Mary Cancer Center provides comprehensive oncology services, including radiation therapy, chemotherapy, genetic counseling, and clinical trials in partnership with City of Hope.
• Emergency and Trauma Services: Designated as a Level II Trauma Center by the State of California, the Emergency Department treats over 70,000 patients annually, making it one of the busiest in Los Angeles County.
• Orthopedics and Rehabilitation: The Center for Joint Replacement and Sports Medicine offers robotic-assisted joint surgeries and personalized physical therapy programs.
• Behavioral Health: Inpatient and outpatient mental health services, including crisis stabilization, addiction treatment, and child/adolescent therapy.

Accreditations and Recognitions

St. Mary Medical Center has received numerous accolades for excellence in care and patient experience:

• U.S. News & World Report – High Performing in Cardiology & Heart Surgery, Orthopedics, and Gastroenterology (2023)
• Leapfrog Group – “A” Grade for Patient Safety (2023)
• Healthgrades – 5-Star Rating for Stroke Care, Hip Replacement, and Knee Replacement (2023)
• American Heart Association – Get With The Guidelines® Gold Plus Award for Stroke and Heart Failure
• Joint Commission – Primary Stroke Center Certification
• California Department of Public Health – Top Performer in Infection Control (2022–2023)

Community Impact and Outreach

St. Mary Medical Center invests over $12 million annually in community benefit programs, including:

• Free health screenings for underserved populations
• Mobile health clinics serving homeless communities
• Diabetes prevention and nutrition education in local schools
• Partnerships with Long Beach Unified School District for mental health services
• Free transportation for low-income patients to appointments

These initiatives underscore the hospital’s mission to treat not just illness, but the social determinants of health that affect patient outcomes.

Technology and Innovation

St. Mary is a leader in adopting next-generation medical technology:

• Robotic-assisted surgery systems (da Vinci Xi)
• AI-powered diagnostic imaging for early cancer detection
• Electronic health records fully integrated with Dignity Health’s statewide network
• Telemedicine platform offering virtual visits for follow-ups and chronic disease management
• Real-time patient monitoring systems in ICU and ER units

Global Service Access

St. Mary Medical Center’s commitment to care extends far beyond the borders of Long Beach. As part of Dignity Health’s global network, the hospital provides international access to its services, expertise, and support systems for patients worldwide.

For international patients seeking treatment at St. Mary, a dedicated International Patient Services team coordinates every aspect of care—from initial consultation to travel arrangements and post-discharge follow-up. Services include:

• Pre-arrival medical record review by specialists
• Visa and immigration assistance letters
• Accommodation coordination near the hospital
• 24/7 multilingual interpreter services
• Financial counseling and international payment options
• Post-treatment telehealth follow-ups

Patients from over 60 countries have received care at St. Mary, including individuals from Europe, the Middle East, Asia, and Latin America seeking advanced treatments not available in their home countries.

Additionally, St. Mary Medical Center participates in global medical education initiatives. It hosts international medical students and residents through exchange programs with universities in Mexico, India, and the Philippines. Faculty members also travel abroad to conduct training workshops in trauma care, maternal health, and emergency response.

For global access to patient support, Dignity Health has established a 24/7 international patient hotline: +1 (800) 343-7777 (accessible via VoIP services) or +1 (562) 865-5111. A live operator is available in English, Spanish, and Mandarin. Requests for other languages are fulfilled within 15 minutes via a professional interpreter service.

St. Mary also offers virtual second opinions for patients outside the U.S. Through its telehealth platform, patients can submit medical records and imaging for review by St. Mary specialists. A detailed report is delivered within 72 hours, including treatment recommendations and follow-up plans.

FAQs

Q1: What is the official customer support number for St. Mary Medical Center in Long Beach?

A: The official toll-free customer support number is 1-800-343-7777. For emergencies or after-hours inquiries, call 562-865-5111.

Q2: Is the 1-800 number free from outside the U.S.?

A: No, U.S. toll-free numbers are not free when called from abroad. International callers should use +1 (562) 865-5111, which is a standard U.S. number accessible worldwide via regular or VoIP phone services.

Q3: How do I get my medical records from St. Mary Medical Center?

A: Request your records by calling 562-865-5222, emailing medicalrecords@stmarymed.org, or submitting a request through the MyChart portal. You may need to provide photo ID and sign a release form.

Q4: Can I schedule an appointment online?

A: Yes. Visit https://www.dignityhealth.org/longbeach and click “Schedule an Appointment.” You can also use the MyChart app or call 1-800-343-7777, option 1.

Q5: Does St. Mary Medical Center accept Medicare and Medicaid?

A: Yes. St. Mary Medical Center accepts Medicare, Medicaid (Medi-Cal in California), and most major private insurance plans. For insurance verification, call 1-800-343-7777, option 2.

Q6: Are interpreters available for non-English speakers?

A: Yes. St. Mary provides free professional interpretation services in over 20 languages, including Spanish, Vietnamese, Tagalog, Mandarin, Arabic, and Russian. Simply ask for an interpreter when you arrive or call ahead.

Q7: How do I file a complaint or give feedback about my care?

A: You can submit feedback via email to patientrelations@stmarymed.org, call 1-800-343-7777 and ask for the Patient Advocate, or complete a survey sent via mail or email after your visit. All complaints are reviewed within 5 business days.

Q8: Can I visit a patient at St. Mary Medical Center at any time?

A: Visiting hours are generally 11:00 a.m. to 8:00 p.m. daily, but may vary by unit. ICU and NICU have restricted hours. Always call 562-865-5111 to confirm visiting policies for the specific unit.

Q9: Does St. Mary offer financial assistance for uninsured patients?

A: Yes. St. Mary has a Financial Assistance Program that offers reduced or free care to eligible low-income patients. Apply in person at the Patient Financial Services Office or download the application at https://www.dignityhealth.org/longbeach/financial-assistance.

Q10: How do I contact the hospital about a billing error?

A: Call 1-800-343-7777, press 2, and request to speak with a billing specialist. Have your statement and patient ID ready. You can also mail questions to the billing department at the address listed in Section 2.

Conclusion

St. Mary Medical Center in Long Beach, under the Dignity Health banner, is more than a healthcare provider—it is a pillar of compassion, innovation, and community resilience. From its world-class clinical services to its deeply human approach to customer support, the hospital ensures that every patient, regardless of background or circumstance, receives care with dignity and respect.

Accessing the official customer support channels—whether through the toll-free number 1-800-343-7777, the 24/7 emergency line, email, online chat, or in-person visits—is the first step toward a seamless healthcare experience. With multilingual support, global accessibility, and a commitment to continuous improvement, St. Mary Medical Center sets the standard for patient-centered care in the 21st century.

As you or your loved ones navigate the complexities of medical care, remember that help is always within reach. Use the contact information provided in this guide to connect with the right resources at the right time. Your health matters—and at St. Mary Medical Center, your voice matters too.