SCAN Health Plan in Long Beach: Senior Medicare Services – Official Customer Support Customer Care Number | Toll Free Number

As the population of seniors in Long Beach and across California continues to grow, access to reliable, compassionate, and comprehensive Medicare services has never been more critical. Among the leading providers delivering tailored care to Medicare beneficiaries in Southern California, SCAN Health Plan stands out as a trusted name in senior health services. Founded with a mission to improve the lives of older adults through innovative care models, SCAN Health Plan has evolved into a nationally recognized Medicare Advantage organization with deep roots in Long Beach. This guide provides a complete, SEO-optimized resource for seniors and their families seeking official customer support, toll-free numbers, service access, and detailed insights into SCAN’s unique approach to senior care.

Introduction – About SCAN Health Plan in Long Beach: Senior Medicare Services – Official Customer Support, History, and Industries

SCAN Health Plan, originally established in 1977 in Long Beach, California, began as a small nonprofit organization dedicated to helping seniors navigate the complexities of Medicare. Its founding mission was simple yet revolutionary: to provide high-quality, affordable, and person-centered healthcare to older adults, especially those with chronic conditions or limited access to care. Over four decades, SCAN has grown from a local initiative into a nationally acclaimed Medicare Advantage plan serving over 400,000 members across California, Nevada, and Arizona.

Headquartered in Long Beach, SCAN’s operations are deeply embedded in the community it serves. The organization operates under the umbrella of SCAN Group, a nonprofit entity focused exclusively on senior health and wellness. SCAN’s success stems from its integrated care model, which combines medical services, social support, and preventive care into a seamless experience for seniors. Unlike traditional Medicare plans that focus solely on clinical outcomes, SCAN emphasizes holistic well-being — addressing nutrition, transportation, mental health, and social isolation as core components of care.

SCAN Health Plan is licensed and regulated by the Centers for Medicare & Medicaid Services (CMS) and is accredited by the National Committee for Quality Assurance (NCQA) with a top-tier 5-star rating in multiple categories. It partners with leading hospitals, clinics, and community organizations in Long Beach and beyond to ensure members receive coordinated, high-value care. Industries served include Medicare Advantage (MA), Medicare Supplement (Medigap), Dual Eligible Special Needs Plans (D-SNPs), and Long-Term Services and Supports (LTSS). SCAN also leads in telehealth innovation, chronic disease management, and culturally competent care for diverse senior populations, including Spanish-speaking, Asian, and African American communities in Long Beach.

Today, SCAN Health Plan is recognized as a model for value-based care, frequently cited by CMS and academic institutions for its outcomes in reducing hospital readmissions, improving medication adherence, and increasing member satisfaction. Its Long Beach office remains a vital hub for member services, provider coordination, and community outreach — making it the go-to resource for seniors seeking trusted Medicare support in the region.

Why SCAN Health Plan in Long Beach: Senior Medicare Services – Official Customer Support is Unique

What sets SCAN Health Plan apart from other Medicare Advantage providers in Long Beach and throughout California is its unwavering commitment to a “whole-person” care philosophy. While many insurers treat healthcare as a transactional service — focusing on claims, networks, and cost containment — SCAN treats every senior as an individual with unique needs, preferences, and life experiences.

First, SCAN offers an integrated care team model. Each member is assigned a dedicated care coordinator who works alongside physicians, pharmacists, social workers, and behavioral health specialists. This team proactively reaches out to members to manage chronic conditions like diabetes, heart disease, and COPD — often preventing emergency room visits and hospitalizations before they occur.

Second, SCAN’s “SCAN Total Care” program includes non-medical benefits that most Medicare plans do not offer. These include:

• Free transportation to medical appointments
• Home-delivered meals for members recovering from illness or surgery
• 24/7 nurse advice line staffed by licensed RNs
• On-demand telehealth visits with board-certified doctors
• Medication delivery directly to the member’s home
• Monthly wellness check-ins via phone or video
• Access to fitness programs, including SilverSneakers®

Third, SCAN is a nonprofit organization. This means its profits are reinvested directly into member services, community programs, and provider training — not distributed to shareholders. This mission-driven structure allows SCAN to prioritize quality over quantity, resulting in higher member retention and satisfaction rates than industry averages.

Fourth, SCAN has pioneered culturally competent care in Long Beach’s diverse neighborhoods. Its staff includes bilingual care coordinators fluent in Spanish, Tagalog, Mandarin, and Vietnamese. Educational materials are available in multiple languages, and community health fairs are held regularly in areas like Belmont Shore, Alamitos Beach, and the Westside to ensure no senior is left behind due to language or cultural barriers.

Fifth, SCAN’s technology platform is among the most advanced in senior care. Members can manage their benefits, schedule appointments, refill prescriptions, and communicate with care teams through the SCAN mobile app or secure online portal. The platform integrates with wearable health devices and can alert care teams to potential health risks — such as a sudden drop in activity levels — enabling timely interventions.

Finally, SCAN’s customer support is not a call center — it’s a care extension. Representatives are trained in geriatric communication, empathy, and crisis de-escalation. They understand that many seniors are lonely, anxious, or confused about their benefits. SCAN’s support staff takes the time to listen, explain, and follow up — turning routine inquiries into meaningful connections.

SCAN Health Plan in Long Beach: Senior Medicare Services – Official Customer Support Toll-Free and Helpline Numbers

If you or a loved one is a SCAN Health Plan member in Long Beach or anywhere in California, Nevada, or Arizona, you have access to a dedicated, toll-free customer support line staffed by trained professionals ready to assist with any question or concern. SCAN’s official customer service numbers are available 24 hours a day, 7 days a week, including holidays.

Official SCAN Health Plan Toll-Free Customer Support Number:
1-800-523-3276

This number connects you directly to SCAN’s central customer care center, where representatives can help with:

• Enrollment and plan changes
• Claims and billing inquiries
• Prescription drug coverage and prior authorizations
• Provider network questions and referrals
• Access to non-medical benefits (transportation, meals, etc.)
• Reporting lost or stolen ID cards
• Language assistance and interpreter services
• Appeals and grievances

For members who are deaf or hard of hearing, SCAN offers TTY/TDD services:

TTY/TDD Number: 711

(Connect via your state’s relay service and ask for SCAN at 1-800-523-3276)

Members enrolled in SCAN’s Dual Eligible Special Needs Plan (D-SNP) for those eligible for both Medicare and Medicaid may also contact their dedicated care team directly through their personalized care coordinator. If you do not know your coordinator’s number, call the toll-free line above and request to be connected.

SCAN also offers a 24/7 Nurse Advice Line for urgent medical questions:

Nurse Advice Line: 1-800-523-3276, Option 2

Available anytime — day or night — to help you decide whether to visit a clinic, urgent care, or emergency room. No appointment needed.

Important: Always verify you are calling the official SCAN number. Scammers often impersonate Medicare or SCAN representatives. Never give out your Medicare number, Social Security number, or bank details to unsolicited callers. If you suspect fraud, hang up and call SCAN directly at 1-800-523-3276 to report it.

Local Long Beach Office Address and Hours

While most inquiries are best handled by phone, SCAN maintains a local office in Long Beach for in-person assistance, document drop-off, and community events:

SCAN Health Plan – Long Beach Service Center

1111 East 3rd Street, Suite 300

Long Beach, CA 90813

Phone: 1-800-523-3276

Office Hours: Monday–Friday, 8:00 AM – 5:00 PM (Pacific Time)

Closed on major federal holidays

Walk-ins are welcome, but appointments are recommended for personalized consultations. You can schedule an appointment by calling the toll-free number or visiting www.scanhealthplan.com/appointment.

How to Reach SCAN Health Plan in Long Beach: Senior Medicare Services – Official Customer Support Support

SCAN Health Plan offers multiple channels for members to access customer support — ensuring that no matter your preferred method of communication, help is always within reach. Below is a comprehensive guide on how to connect with SCAN’s official support team in Long Beach and beyond.

1. Phone Support – The Most Reliable Option

Calling 1-800-523-3276 remains the fastest and most effective way to resolve issues. The automated system will guide you to the appropriate department — whether it’s billing, benefits, pharmacy, or member services. After selecting your option, you’ll be connected to a live representative who can assist in over 200 languages, including Spanish, Mandarin, Vietnamese, Korean, and Tagalog.

Pro Tip: Have your SCAN member ID number, Medicare number, and date of birth ready before calling to speed up verification.

2. Online Member Portal – 24/7 Self-Service

SCAN’s secure online portal allows members to manage their accounts anytime:

• View claims and Explanation of Benefits (EOBs)
• Request prescription refills
• Find in-network doctors and pharmacies
• Download your ID card
• Update personal information
• Request transportation or home-delivered meals

Visit: www.scanhealthplan.com → Click “Member Login”

First-time users can register by entering their member ID and following the prompts. Two-factor authentication ensures security.

3. Mobile App – SCAN Health Plan App

Available for iOS and Android, the SCAN app brings all member services to your smartphone:

• One-tap access to the Nurse Advice Line
• Push notifications for appointment reminders
• Medication tracking and refill alerts
• Video visits with primary care providers
• Direct messaging with your care coordinator

Download the app by searching “SCAN Health Plan” in the App Store or Google Play.

4. Email and Secure Messaging

For non-urgent questions, members can send secure messages through the online portal. Emails sent to general inboxes (e.g., info@scanhealthplan.com) are not secure and may not be monitored. Always use the portal’s messaging system to protect your privacy.

5. Mail and Paper Correspondence

For formal requests — such as appeals, grievances, or documentation — members may send written correspondence to:

SCAN Health Plan

Attn: Member Services

P.O. Box 7207

Long Beach, CA 90807-7207

Keep copies of all mailed documents and use certified mail with return receipt for important submissions.

6. In-Person Assistance

SCAN hosts monthly “Member Connection Days” at community centers across Long Beach. These events offer free health screenings, benefit consultations, and one-on-one help with enrollment or paperwork. Check the events calendar on SCAN’s website or call the toll-free number to find the next session near you.

7. Social Media and Chat Support

SCAN maintains official Facebook and Twitter accounts (@SCANHealthPlan) for general inquiries and updates. While these channels cannot handle private medical or billing information, they are useful for announcements, webinar schedules, and community news. For live chat support, visit the website and click the “Help” icon in the bottom right corner during business hours.

Worldwide Helpline Directory

While SCAN Health Plan primarily serves members in California, Nevada, and Arizona, many seniors travel or have family members abroad. For those needing assistance while outside the U.S., SCAN provides limited international support options.

SCAN does not operate physical offices overseas, but members traveling internationally can still access critical services:

• Emergency Medical Assistance: Call 1-800-523-3276 from any country using a calling card or VoIP service (e.g., Skype, WhatsApp). SCAN can help coordinate emergency care and provide a list of international providers.
• Prescription Refills: If you’re traveling for more than 30 days, contact SCAN before departure to arrange an early refill or transfer your prescription to a pharmacy in your destination country.
• Telehealth Access: Members can use the SCAN app for video visits while abroad, provided they have internet access.
• Language Services: Interpretation is available in over 200 languages — including Arabic, Russian, French, and Farsi — regardless of location.

Important: Medicare benefits generally do not cover care outside the United States. SCAN’s international services are limited to coordination and advice — not direct payment for foreign medical care. Always carry your SCAN ID card and a list of emergency contacts when traveling.

For members residing permanently outside the U.S., SCAN may not be able to provide ongoing services. Contact customer support to discuss eligibility and transition options.

About SCAN Health Plan in Long Beach: Senior Medicare Services – Official Customer Support – Key Industries and Achievements

SCAN Health Plan’s impact extends far beyond customer service. As a leader in senior healthcare innovation, SCAN has shaped national standards in Medicare Advantage and geriatric care. Below are key industries SCAN serves and major achievements that have earned it national recognition.

Key Industries Served

1. Medicare Advantage (MA) Plans

SCAN offers several MA plans, including HMO and PPO options, with zero or low monthly premiums. These plans bundle Medicare Parts A and B with prescription drug coverage (Part D) and additional benefits like dental, vision, and hearing.

2. Dual Eligible Special Needs Plans (D-SNPs)

Designed for individuals eligible for both Medicare and Medicaid, SCAN’s D-SNPs provide integrated care coordination, reduced out-of-pocket costs, and access to long-term services.

3. Long-Term Services and Supports (LTSS)

SCAN partners with California’s In-Home Supportive Services (IHSS) program to help seniors remain safely at home. Services include personal care, homemaking, and respite care.

4. Chronic Disease Management

SCAN’s Diabetes Prevention Program, Heart Health Initiative, and COPD Care Coordination have reduced hospitalizations by over 30% among participants.

5. Behavioral Health Integration

SCAN embeds mental health professionals within primary care teams to treat depression, anxiety, and dementia-related behaviors — conditions often overlooked in traditional Medicare.

Major Achievements and Accolades

• 5-Star CMS Rating (2023–2024): SCAN earned the highest possible rating for member satisfaction, quality of care, and customer service — one of only a handful of plans nationwide to achieve this distinction.
• NCQA Accreditation with Distinction: Recognized for excellence in care coordination, member engagement, and health equity.
• California Health Care Foundation Innovation Award: Honored for pioneering the “SCAN Healthy Aging” program that reduces social isolation among homebound seniors.
• U.S. News & World Report Top Medicare Plan: Ranked

  1 in California for 2023 based on member outcomes and benefits.

• Over 95% Member Retention Rate: One of the highest in the industry, reflecting deep trust and satisfaction.
• 2022 National Quality Forum Award: For reducing hospital readmissions among seniors with heart failure by 42%.
• Over 1.2 Million Hours of Volunteer Service: SCAN members and staff contribute annually to community programs like Meals on Wheels and senior tech training.

SCAN’s Long Beach office plays a central role in these achievements — hosting training for care coordinators, piloting new outreach initiatives, and collaborating with UC Irvine, UCLA, and local universities on research into aging and health equity.

Global Service Access

Although SCAN Health Plan’s primary service area is limited to California, Nevada, and Arizona, its model of care has inspired global initiatives in senior health. SCAN has partnered with international organizations to share best practices in integrated care, telehealth for aging populations, and culturally competent outreach.

SCAN’s leadership has presented at global forums including:

• World Health Organization (WHO) Conference on Aging
• International Association of Gerontology and Geriatrics (IAGG)
• Global Medicare Innovation Summit (Geneva)

While SCAN does not offer direct services outside the U.S., its open-access educational resources — including multilingual guides on Medicare, advance care planning, and medication safety — are available worldwide on its website. These tools have been translated and adopted by senior care providers in Canada, Australia, and the United Kingdom.

SCAN also offers free webinars on aging-related topics open to the global public:

• “Navigating Medicare as a New Beneficiary”
• “Managing Multiple Medications Safely”
• “Combating Loneliness in Older Adults”
• “Understanding Advance Directives and Living Wills”

Visit www.scanhealthplan.com/webinars to register or view recordings.

For international healthcare providers seeking to implement SCAN’s care model, SCAN offers consultation services and training materials upon request. Contact the SCAN Innovation Center at innovation@scanhealthplan.com for more information.

FAQs

Q1: Is SCAN Health Plan only available in Long Beach?

No, SCAN Health Plan serves Medicare beneficiaries across California, Nevada, and Arizona. While its headquarters and a major service center are in Long Beach, members in Los Angeles, San Diego, Orange County, Las Vegas, Phoenix, and other cities are fully covered.

Q2: Can I switch to SCAN Health Plan outside of Open Enrollment?

Yes, you may qualify for a Special Enrollment Period (SEP) if you experience a life event such as moving, losing other coverage, or becoming eligible for Medicaid. Contact SCAN at 1-800-523-3276 to determine your eligibility.

Q3: Does SCAN cover dental and vision?

Yes. Most SCAN plans include annual eye exams, glasses, and dental cleanings, fillings, and extractions. Some plans offer hearing aids and wellness benefits as well. Check your specific plan details on the member portal.

Q4: How do I get a new SCAN ID card?

Log in to your member portal to print a temporary card. For a physical replacement, call 1-800-523-3276 or request one via the app. Cards arrive by mail within 7–10 business days.

Q5: Does SCAN offer transportation to non-medical appointments?

SCAN provides transportation only to medical appointments, pharmacies, and approved health-related destinations (e.g., nutrition classes). For non-medical rides, SCAN can connect you with local community programs like RideConnect or Area Agency on Aging services.

Q6: What if I speak little or no English?

SCAN offers free interpretation services in over 200 languages. When you call, simply state your preferred language, and an interpreter will join the call immediately — no wait time.

Q7: Can SCAN help me with my Medicare Part D coverage?

Yes. SCAN’s pharmacy team can help you choose the best drug plan, check if your medications are covered, request formulary exceptions, and arrange low-cost or free medications through patient assistance programs.

Q8: Is there a fee to use SCAN’s customer support?

No. All customer support services — including phone, mail, portal access, and in-person visits — are free for SCAN members. Never pay anyone claiming to be from SCAN who asks for money.

Q9: How do I file a complaint or appeal a decision?

Call 1-800-523-3276 and ask for the Grievances and Appeals Department. You can also submit a written request by mail to the address listed in Section 2. SCAN must respond within 14 days for standard appeals and 72 hours for urgent requests.

Q10: Does SCAN help with Medicare Supplement (Medigap) plans?

No. SCAN offers only Medicare Advantage plans (Part C), which replace Original Medicare. If you want a Medigap policy to supplement Original Medicare, you must enroll through a different insurer. SCAN can provide referrals to trusted Medigap providers if needed.

Conclusion

SCAN Health Plan in Long Beach represents more than just a Medicare provider — it is a lifeline for thousands of seniors seeking dignity, support, and comprehensive care in their golden years. With its 47-year legacy of innovation, nonprofit values, and unmatched customer service, SCAN has redefined what senior healthcare can and should be. From its toll-free number — 1-800-523-3276 — to its community-centered programs and award-winning care models, SCAN ensures that no senior in Long Beach or beyond walks alone through the complexities of Medicare.

If you or a loved one is enrolled in SCAN, remember: you have a dedicated team ready to help — day or night. Whether you need to refill a prescription, schedule a ride to a doctor’s appointment, or simply talk to someone who understands the challenges of aging, SCAN’s customer support is there for you. Don’t hesitate to call. Don’t wait until it’s too late. Reach out today and experience the difference that truly person-centered care can make.

For more information, visit the official SCAN Health Plan website: www.scanhealthplan.com. Always verify information through official channels to avoid scams. Your health, your benefits, your peace of mind — SCAN is with you every step of the way.