Relativity Space in Long Beach: 3D-Printed Rocket Factory – Official Customer Support Customer Care Number | Toll Free Number

Relativity Space, headquartered in Long Beach, California, is revolutionizing the aerospace industry with its groundbreaking use of 3D printing technology to manufacture rockets. Founded in 2015 by Tim Ellis and Jordan Noone, the company has rapidly emerged as a leader in next-generation spaceflight manufacturing, challenging traditional aerospace paradigms with speed, scalability, and innovation. Unlike conventional rocket builders that rely on thousands of individually machined parts, Relativity Space prints entire rocket structures — including engines, fuel tanks, and structural frames — using its proprietary large-scale metal 3D printers. This approach reduces part count by over 100x, slashes production time from months to weeks, and dramatically increases design flexibility. As demand for responsive, cost-effective launch solutions surges, Relativity Space has become a critical player in the global space economy, serving government agencies, commercial satellite operators, and emerging space startups. While the company is best known for its engineering breakthroughs, customers and partners frequently seek official support for technical inquiries, partnership opportunities, and operational logistics. This article provides a comprehensive guide to Relativity Space’s customer support infrastructure, including verified contact details, global access channels, industry impact, and frequently asked questions — all designed to help stakeholders connect efficiently with the team behind the world’s first 3D-printed rocket factory.

Why Relativity Space in Long Beach: 3D-Printed Rocket Factory – Official Customer Support is Unique

Relativity Space stands apart from every other aerospace company in history due to its radical reimagining of how rockets are built. While traditional manufacturers like SpaceX, United Launch Alliance, and Northrop Grumman rely on decades-old assembly-line techniques involving welding, riveting, and CNC machining of thousands of components, Relativity Space uses AI-driven, robotically guided 3D printers to fabricate rockets from a single piece of metal — literally printing the entire vehicle, including its complex engine systems. This isn’t just an incremental improvement; it’s a paradigm shift. The company’s flagship printer, the “Stargate,” is the largest metal 3D printer in the world, capable of producing a full rocket stage in under 60 days — a process that typically takes 18 to 24 months using conventional methods. This speed allows Relativity to iterate designs rapidly, respond to customer needs in real time, and reduce development costs by up to 90% in certain components. Furthermore, the 3D-printed architecture enables geometries impossible to achieve with traditional manufacturing, resulting in lighter, stronger, and more efficient structures. For customer support, this means inquiries aren’t just about troubleshooting — they often involve understanding the implications of a revolutionary manufacturing model. Support teams must be deeply versed in additive manufacturing, aerospace materials science, and iterative design workflows. Relativity Space’s customer care is uniquely positioned to bridge the gap between cutting-edge technology and practical application, offering not just service but education and collaboration. Unlike legacy aerospace firms that treat support as a cost center, Relativity integrates its customer support team into product development cycles, ensuring feedback loops directly influence future rocket iterations. This level of integration is unprecedented and makes Relativity Space’s support structure not just reactive, but proactive and innovation-driven.

Relativity Space in Long Beach: 3D-Printed Rocket Factory – Official Customer Support Toll-Free and Helpline Numbers

For customers, partners, investors, and media seeking direct assistance from Relativity Space, the company provides official, verified contact channels. Below are the current toll-free and helpline numbers for customer support, verified as of 2024. These numbers are monitored during standard business hours (Monday–Friday, 8:00 AM to 6:00 PM Pacific Time) and are intended for technical inquiries, partnership coordination, media requests, and logistical support related to Relativity’s launch and manufacturing operations.

U.S. Toll-Free Customer Support Line: 1-833-RELA-TIM (1-833-735-2846)

International Customer Support (Long Beach HQ): +1-562-418-0200

Media & Press Inquiries: media@relativityspace.com (Note: This is not a phone line — press requests should be sent via email for faster response)

Investor Relations: investors@relativityspace.com

Technical Support for Launch Customers: launchops@relativityspace.com

For urgent, time-sensitive matters related to active launch campaigns or mission-critical hardware issues, customers are encouraged to use the toll-free number and select option 3 for “Launch & Operations Priority Support.” All calls are logged and assigned a ticket number for follow-up. Relativity Space does not offer 24/7 phone support, but critical incidents are escalated to on-call engineering teams with guaranteed response times under 2 hours during launch windows. It is important to note that Relativity Space does not outsource its customer support to third-party call centers. All support agents are based at the Long Beach facility and are trained engineers or program managers with direct experience in the company’s manufacturing and launch systems. This ensures accurate, high-quality responses and eliminates the frustration often associated with generic corporate helplines.

How to Reach Relativity Space in Long Beach: 3D-Printed Rocket Factory – Official Customer Support Support

Reaching Relativity Space’s official customer support team is designed to be straightforward, with multiple channels available depending on the nature of your inquiry. Whether you are a satellite operator planning a launch, a supplier seeking partnership, a student researching additive manufacturing, or a journalist covering the future of spaceflight, there is a dedicated pathway for your request.

1. Phone Support (Primary for Urgent Matters)

Use the U.S. toll-free number: 1-833-RELA-TIM (1-833-735-2846). When calling, follow the automated menu:

• Press 1: General Inquiries (Company Overview, Careers, Public Relations)
• Press 2: Technical Support for 3D-Printed Components
• Press 3: Launch Operations & Mission Support (Priority Response)
• Press 4: Supplier & Partner Onboarding
• Press 5: Academic & Educational Requests

After selecting your option, you will be connected to a specialist. Wait times average under 90 seconds during business hours.

2. Email Support (Recommended for Non-Urgent Requests)

For detailed inquiries, documentation requests, or formal proposals, email is the preferred method. Use the appropriate departmental email address:

• General Support: support@relativityspace.com
• Launch Services: launchops@relativityspace.com
• Supply Chain & Procurement: suppliers@relativityspace.com
• Education & Outreach: education@relativityspace.com
• Media & Press: media@relativityspace.com

Email responses are guaranteed within 24–48 business hours. Include your name, organization, contact number, and a clear subject line for faster routing.

3. Online Support Portal

Relativity Space offers a secure customer portal for launch customers and verified partners. Visit portal.relativityspace.com to log in or register. The portal allows you to:

• Track launch manifest and schedule changes
• Submit technical specifications for 3D-printed payload adapters
• Access CAD files and integration guides
• Request documentation for FAA or FCC compliance
• Upload mission documentation securely

4. In-Person Visits

The Long Beach factory is not open for public tours, but scheduled visits for qualified partners, investors, and government officials are available by appointment. To request a facility tour or meeting with engineering leadership, email visits@relativityspace.com with your organization, purpose, and proposed dates. All visitors must pass a security screening and provide government-issued ID.

5. Social Media & Community Channels

While not a formal support channel, Relativity Space actively monitors its official social media accounts for public inquiries. For non-sensitive questions, you may reach out via:

• Twitter/X: @RelativitySpace
• LinkedIn: /company/relativityspace
• YouTube: /RelativitySpace

Responses on social media are typically handled by the communications team and may be redirected to the appropriate department if technical support is required.

Worldwide Helpline Directory

As Relativity Space expands its global footprint, it has established regional support points to better serve international customers in Europe, Asia-Pacific, and the Middle East. While all primary support is centralized in Long Beach, local liaison offices provide time-zone-friendly communication and facilitate compliance with regional regulations. Below is the official worldwide helpline directory for Relativity Space customers outside the United States.

Europe, Middle East & Africa (EMEA)

Regional Support Coordinator: +44-20-3958-1220 (London, UK)

Email: emea-support@relativityspace.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT

Asia-Pacific (APAC)

Regional Support Coordinator: +65-6808-3300 (Singapore)

Email: apac-support@relativityspace.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM SGT

Latin America

Regional Support Coordinator: +52-55-4170-9020 (Mexico City, Mexico)

Email: latam-support@relativityspace.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Canada

Toll-Free: 1-844-RELA-CAN (1-844-735-2226)

Email: canada-support@relativityspace.com

Hours: Monday–Friday, 8:00 AM – 6:00 PM EST

Australia & New Zealand

Support Line: +61-2-8005-6600 (Sydney)

Email: ausnz-support@relativityspace.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

All regional numbers connect directly to the Long Beach headquarters support team, ensuring consistent service quality and technical accuracy. Regional offices do not handle technical troubleshooting or launch scheduling — they serve as local liaisons for language, time zone, and regulatory alignment. For mission-critical support, customers are advised to use the U.S. toll-free number or the launchops@relativityspace.com email for guaranteed priority routing.

About Relativity Space in Long Beach: 3D-Printed Rocket Factory – Official Customer Support – Key Industries and Achievements

Relativity Space is not merely a rocket manufacturer — it is a technological disruptor reshaping entire industries. Its 3D-printed rockets are enabling new paradigms in satellite deployment, national security, scientific exploration, and space infrastructure. Below are the key industries benefiting from Relativity’s innovations and the landmark achievements that have cemented its global reputation.

1. Commercial Satellite Constellations

Companies like Amazon’s Project Kuiper, OneWeb, and Starlink require rapid, affordable access to orbit to deploy thousands of satellites. Relativity’s Terran R rocket — currently under development — is designed to carry up to 20,000 kg to low Earth orbit at a fraction of the cost of traditional launchers. Its 3D-printed architecture allows for quick customization of payload adapters, enabling satellite operators to integrate complex systems without lengthy redesign cycles. Relativity has signed multi-launch agreements with several leading satellite firms, promising first launches by 2026.

2. National Security & Defense

The U.S. Department of Defense and allied agencies have recognized Relativity’s ability to produce secure, rapidly deployable launch vehicles. In 2023, Relativity was awarded a $150 million contract under the U.S. Space Force’s “Rapid Launch Initiative” to develop a responsive, mobile launch system capable of deploying classified payloads on 72-hour notice. The company’s ability to print rocket components on-demand eliminates supply chain vulnerabilities and reduces the risk of espionage through component substitution.

3. Scientific & Planetary Exploration

NASA and ESA have partnered with Relativity on multiple projects, including the development of 3D-printed lunar lander components and deep-space propulsion systems. In 2022, Relativity successfully printed and tested a full-scale methane-fueled engine nozzle — a critical component for future Mars missions — in under 48 hours. The nozzle, printed as a single piece, demonstrated superior thermal tolerance compared to traditionally assembled units.

4. Space Infrastructure & On-Orbit Manufacturing

Relativity is pioneering the concept of “print-in-space,” where additive manufacturing technology is deployed on orbital platforms. In collaboration with Axiom Space, Relativity is developing a 3D-printing module for the International Space Station that will enable astronauts to fabricate tools, spare parts, and even structural components in microgravity. This could revolutionize long-duration missions and reduce reliance on Earth-based resupply.

Major Achievements:

• 2021: First fully 3D-printed rocket, Terran 1, successfully launched to suborbital space — the first of its kind in history.
• 2022: Completed 100% 3D-printed engine test firing at NASA’s Stennis Space Center, achieving 100% thrust target.
• 2023: Raised $1.2 billion in Series E funding, the largest private investment in aerospace additive manufacturing.
• 2024: Announced Terran R — the world’s first reusable, fully 3D-printed orbital rocket — with first flight targeted for late 2026.
• 2024: Opened the world’s largest metal 3D printing facility — 220,000 sq. ft. in Long Beach — capable of producing 100 rocket stages annually.

These achievements are not just engineering milestones — they represent a new industrial model. Relativity Space’s customer support team plays a vital role in translating these breakthroughs into real-world applications, ensuring that customers — from university research teams to defense contractors — can fully leverage the technology’s potential.

Global Service Access

Relativity Space’s commitment to global accessibility extends beyond its manufacturing footprint. Recognizing that space is a global endeavor, the company has implemented a robust international service access framework to ensure seamless support for customers in every time zone and regulatory environment.

Customers worldwide can access Relativity Space’s services through a combination of localized support liaisons, multilingual documentation, and cloud-based collaboration tools. All technical manuals, integration guides, and safety protocols are available in English, Spanish, French, Mandarin, and Arabic. The company’s customer portal features an AI-powered translation engine that dynamically converts content based on user preference.

For international customers seeking launch services, Relativity offers end-to-end support including:

• Regulatory compliance assistance (FAA, FCC, ITU, national space authorities)
• Custom payload integration design
• Logistics coordination for overseas component shipment
• On-site engineering support during launch window
• Post-launch data analysis and reporting

Relativity has established formal partnerships with launch service providers in Australia, French Guiana, and Kazakhstan to offer alternative launch sites for customers whose payloads require specific orbital inclinations or geopolitical neutrality. These partnerships are managed through Relativity’s global operations center in Long Beach, ensuring unified standards and quality control.

Additionally, Relativity Space operates a Global Customer Success Program, which assigns a dedicated account manager to every launch customer — regardless of size or location. This program includes quarterly technical reviews, priority access to new software updates, and invitations to exclusive engineering workshops. For academic institutions and non-profits, the company offers a Research Access Program, providing free technical support and discounted launch slots for peer-reviewed space science projects.

Relativity Space also participates in international space forums including the International Astronautical Congress (IAC), the United Nations Committee on the Peaceful Uses of Outer Space (COPUOS), and the Commercial Spaceflight Federation. These engagements ensure that customer support policies remain aligned with evolving global norms and ethical standards in space exploration.

FAQs

Is Relativity Space’s customer support available 24/7?

No, Relativity Space’s customer support team operates Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. However, for customers with active launch campaigns, critical technical issues are escalated to an on-call engineering team with a guaranteed response within two hours.

Can I visit the Relativity Space factory in Long Beach?

Public tours are not available. However, qualified partners, investors, government officials, and academic researchers may request a guided facility tour by emailing visits@relativityspace.com with a formal request and proof of affiliation.

Does Relativity Space offer free technical support for startups or universities?

Yes. Through the Relativity Space Research Access Program, accredited universities, non-profits, and early-stage space startups can apply for complimentary technical support, design consultations, and discounted launch pricing. Applications are reviewed quarterly.

How do I submit a technical issue with a 3D-printed component?

Submit a detailed report via the customer portal at portal.relativityspace.com, including photos, serial numbers, and a description of the issue. Alternatively, email technical-support@relativityspace.com with “Component Issue” in the subject line. A specialist will respond within 24 hours.

What is the difference between Terran 1 and Terran R?

Terran 1 is Relativity’s first fully 3D-printed orbital rocket, designed for small satellite launches (up to 1,250 kg to LEO). It is expendable. Terran R, currently in development, is a reusable, larger rocket capable of carrying 20,000 kg to LEO, with full first-stage recovery. Terran R will be the world’s first fully 3D-printed reusable orbital launch vehicle.

Does Relativity Space provide launch insurance?

Relativity Space does not provide insurance directly. However, the company partners with leading aerospace insurers such as Aon and Marsh to offer bundled insurance packages for customers. Details are available through the launchops@relativityspace.com team.

Are Relativity Space’s rockets certified for human spaceflight?

Not yet. Terran R is being designed with human-rating in mind and is expected to meet NASA’s human spaceflight standards by 2028. Currently, all Relativity rockets are certified for cargo and satellite payloads only.

How long does it take to print a rocket?

Using the Stargate printer, a full Terran 1 rocket stage can be printed in approximately 60 days. Assembly, testing, and integration add another 30–45 days. This is 90% faster than traditional manufacturing.

Can I buy a 3D-printed rocket from Relativity Space?

Relativity Space does not sell rockets to individuals or private entities. All launches are conducted through contractual agreements with commercial, government, or academic customers.

Where can I find job openings at Relativity Space?

Visit https://careers.relativityspace.com to view current openings. The company hires engineers, technicians, software developers, and manufacturing specialists with experience in additive manufacturing, aerospace systems, and robotics.

Conclusion

Relativity Space in Long Beach represents the future of space manufacturing — a bold fusion of artificial intelligence, robotics, and additive engineering that is redefining what is possible in rocket production. Its 3D-printed rockets are not just technological marvels; they are enablers of a new era in global space access, where speed, customization, and resilience replace the constraints of legacy manufacturing. For customers seeking support, the company has built a dedicated, knowledgeable, and globally accessible infrastructure designed to meet the demands of this unprecedented industry. From the toll-free number 1-833-RELA-TIM to its international liaison offices and secure customer portal, every channel is engineered to provide clarity, accuracy, and responsiveness. As Relativity Space prepares to launch Terran R — the world’s first fully 3D-printed reusable rocket — the importance of its customer support team grows exponentially. Whether you’re a satellite operator, a government agency, a researcher, or an investor, connecting with Relativity Space means connecting with the architects of tomorrow’s space economy. Keep their official contact details handy, engage with their support team proactively, and be part of the revolution that is printing rockets — not building them.