Queen's Seafood in Long Beach: Cajun-Style Crawfish – Official Customer Support Customer Care Number | Toll Free Number

Queen’s Seafood in Long Beach has become a legendary name in the Cajun seafood scene, drawing food lovers from across Southern California and beyond. Known for its bold, spicy, and authentic Cajun-style crawfish boils, the restaurant has carved out a unique niche in the competitive culinary landscape of Long Beach. But behind the steam-filled tables, the vibrant red seasoning, and the communal joy of cracking open crawfish lies a business built on more than just flavor—it’s built on customer trust, seamless service, and a commitment to excellence that extends far beyond the kitchen. This article dives deep into what makes Queen’s Seafood in Long Beach a standout, explores its official customer support infrastructure, and provides essential contact details for patrons seeking assistance, reservations, catering inquiries, or feedback. Whether you’re a first-time visitor or a loyal regular, understanding how to connect with Queen’s Seafood’s official support team ensures your experience is as seamless as the taste of their signature crawfish.

Why Queen’s Seafood in Long Beach: Cajun-Style Crawfish – Official Customer Support is Unique

Queen’s Seafood in Long Beach isn’t just another seafood restaurant. It’s a cultural experience. Unlike typical seafood chains that rely on standardized menus and mass production, Queen’s Seafood embraces the tradition of Louisiana-style crawfish boils—cooked fresh daily in large copper cauldrons, seasoned with a proprietary blend of Cajun spices, and served family-style on long tables covered in butcher paper. This isn’t just dinner; it’s a celebration of flavor, community, and heritage.

The uniqueness of Queen’s Seafood lies in its unwavering commitment to authenticity. The owners, originally from Lafayette, Louisiana, moved to Long Beach in 2008 with the dream of bringing the taste of home to the West Coast. They sourced their crawfish directly from Louisiana fisheries, hired chefs trained in Cajun kitchens, and even imported the traditional boiling pots used in Acadiana. The result? A dining experience that rivals—and often surpasses—what you’d find in New Orleans.

But what truly sets Queen’s Seafood apart is its customer support philosophy. In an industry where service often ends at the table, Queen’s Seafood treats every customer interaction as an extension of the dining experience. Their customer care team is trained not just to answer questions, but to remember names, preferences, and past visits. They handle everything from dietary restrictions and large-group reservations to complaints about spice levels and requests for leftover containers. Their support system is integrated into the restaurant’s operations, with a dedicated helpline, live chat on their website, and even a 24/7 voicemail system for after-hours inquiries.

Additionally, Queen’s Seafood stands out for its transparency. Unlike many restaurants that bury contact information in fine print, Queen’s Seafood prominently displays its official customer support numbers on every menu, receipt, table tent, and social media post. They’ve invested in a toll-free number that routes directly to their Long Beach headquarters, ensuring customers never get lost in automated menus or third-party call centers. This level of accessibility is rare in the restaurant industry—and it’s one of the reasons their customer retention rate exceeds 78%, according to internal surveys.

The Role of Customer Support in Culinary Excellence

In the food service industry, customer support is often seen as a back-office function. At Queen’s Seafood, it’s a frontline strategy. Every call to their customer care line is logged, analyzed, and used to improve menu offerings, staffing, and service flow. For example, after receiving multiple requests for “less spicy” crawfish during the summer months, Queen’s introduced a “Mild Cajun” seasoning option—now one of their top-selling alternatives.

They also use customer feedback to innovate. A suggestion from a regular customer led to the creation of their “Crawfish & Corn Taco” hybrid dish, which now appears on their seasonal menu. Their support team doesn’t just resolve issues—they help shape the future of the brand.

Moreover, Queen’s Seafood offers multilingual support. With Long Beach’s diverse population, their team includes Spanish, Vietnamese, and Tagalog-speaking representatives to ensure no guest feels excluded. This cultural sensitivity has earned them recognition from the Long Beach Chamber of Commerce for “Outstanding Community Engagement in the Food Industry.”

Queen’s Seafood in Long Beach: Cajun-Style Crawfish – Official Customer Support Toll-Free and Helpline Numbers

At Queen’s Seafood, customer care is never out of reach. Whether you’re calling from across town or across the country, their official support lines are designed for maximum accessibility. Below are the verified, official contact numbers for Queen’s Seafood in Long Beach:

Official Toll-Free Customer Support Number

1-888-782-2733

This is the primary toll-free number for all customer inquiries, including:

• Reservations for parties of 6 or more
• Catering and event bookings
• Order tracking for takeout and delivery
• Complaints or compliments
• Dietary accommodation requests (gluten-free, shellfish allergies, vegetarian sides)
• Gift card balance inquiries
• Employment and franchise opportunities

The line is staffed Monday through Sunday from 9:00 AM to 10:00 PM Pacific Time. Calls are answered by live representatives—no automated menus. If you call outside business hours, you’ll be prompted to leave a voicemail, and a representative will return your call within 2 hours during business days or by 10:00 AM the next day on weekends.

Local Long Beach Helpline

(562) 427-7772

This number connects directly to the Long Beach restaurant location. Ideal for guests already in the area who need immediate assistance—such as a missing reservation, a delayed order, or a question about parking. This line is also used for walk-in waitlist management and last-minute table changes.

24/7 Automated Order Support Line

1-888-782-2734

For customers who prefer self-service, this automated line allows you to:

• Check the status of your online or app order
• Modify or cancel an order (up to 30 minutes before pickup)
• Access your order history
• Request a digital receipt
• Report a delivery issue (e.g., wrong item, missing sauce, cold food)

This line is available 24 hours a day, 7 days a week, and uses voice recognition to route your request accurately. You can also press “0” at any time to speak with a live agent.

Text Support (SMS)

Text “QUEENS” to 782-273 to receive instant responses about:

• Current wait times
• Weekly specials
• Location-specific promotions
• Reservation confirmations

Standard messaging rates apply. Replies are automated but monitored by human staff during business hours.

Emergency Support (Food Safety or Medical Concerns)

If you believe you’ve experienced a food safety issue or allergic reaction after dining at Queen’s Seafood, call their emergency support line immediately:

1-888-782-2735

This line is monitored 24/7 by a licensed food safety officer and a medical liaison. All reports are logged and investigated within 1 hour. Queen’s Seafood takes food safety extremely seriously and offers complimentary follow-up care and refunds in verified cases.

How to Reach Queen’s Seafood in Long Beach: Cajun-Style Crawfish – Official Customer Support Support

Reaching Queen’s Seafood’s customer support team is designed to be as easy and intuitive as ordering their famous crawfish. Below is a comprehensive guide to every method of contact, ranked by speed and suitability.

1. Phone: Fastest for Complex Issues

If you have a multi-part question—like booking a 20-person crawfish boil for a birthday party, requesting a custom spice blend, or disputing a charge—calling the toll-free number 1-888-782-2733 is your best option. Representatives are trained to handle complex requests and can process reservations, refunds, or special accommodations in real time.

2. Live Chat: Instant Answers on Website

Visit www.queensseafoodlb.com and click the green “Chat Now” button in the bottom right corner. Live chat is available Monday–Sunday, 10:00 AM–9:00 PM PT. The chatbot can answer basic questions instantly (e.g., “Do you offer gluten-free sides?”), and if the query is complex, it will transfer you to a human agent within 30 seconds.

3. Email: For Formal Inquiries

Send detailed requests, feedback, or media inquiries to: support@queensseafoodlb.com

Response time: Within 4 business hours during weekdays, 12 hours on weekends. Use this channel for:

• Corporate catering proposals
• Partnership opportunities
• Press kits and media requests
• Long-form feedback or testimonials

4. Social Media: Public & Private Channels

Queen’s Seafood actively monitors:

• Facebook: @QueensSeafoodLB
• Instagram: @QueensSeafoodLB
• Twitter/X: @QueensSeafoodLB

Direct messages (DMs) are responded to within 1 hour during business hours. Public posts are typically replied to within 2 hours. For urgent matters, tagging them with

QueenSupport is recommended for priority routing.

5. In-Person at the Restaurant

Located at 3450 Pacific Coast Highway, Long Beach, CA 90806, the restaurant has a dedicated “Guest Services Desk” near the entrance. Staff here can assist with:

• Lost and found items
• Reservation changes
• Complimentary dessert vouchers for service issues
• Requesting a manager for feedback

Open daily from 11:00 AM to 11:00 PM. No appointment needed.

6. Mobile App: All-in-One Support

Download the “Queen’s Seafood LB” app (iOS and Android) to access:

• One-tap customer support button
• Order history and reordering
• Push notifications for wait times and promotions
• Integrated feedback form with photo upload

The app also includes a “Speak to a Manager” feature that connects you directly to the shift supervisor on duty.

7. Mail: For Formal Documentation

For legal notices, warranty claims, or written complaints:

Queen’s Seafood

Attn: Customer Relations Department

3450 Pacific Coast Highway

Long Beach, CA 90806

Response time: 5–7 business days. Include your full name, contact details, date of visit, and order number for faster processing.

Worldwide Helpline Directory

While Queen’s Seafood is based in Long Beach, its reputation has drawn international visitors and expats who wish to reconnect with the taste of home or plan a visit. To serve this global audience, Queen’s Seafood maintains a curated directory of international access points for customer support.

United Kingdom

Call +44 20 3865 7772 (local rate) — routed to Long Beach HQ via VoIP. Available 3:00 PM–10:00 PM UK time (7:00 AM–2:00 PM PT).

Canada

Toll-free: 1-833-782-2733 (same as U.S. number). Service hours: 9:00 AM–10:00 PM PT.

Australia

Call +61 2 8015 1234 — local Sydney number that forwards to Long Beach. Available 8:00 PM–3:00 AM AEST (5:00 AM–12:00 PM PT).

Germany

Call +49 69 4800 7772 — local Frankfurt line. Available 4:00 PM–11:00 PM CET (7:00 AM–2:00 PM PT).

Japan

Call 0120-82-2733 (toll-free in Japan). Available 10:00 PM–5:00 AM JST (6:00 AM–1:00 PM PT).

Mexico

Toll-free: 01-800-782-2733 — connects directly to Long Beach. Available 9:00 AM–10:00 PM PT.

United Arab Emirates

Call +971 4 568 7772 — Dubai local line. Available 1:00 AM–8:00 AM GST (6:00 PM–1:00 AM PT).

For all international callers, Queen’s Seafood offers a free callback service: Visit www.queensseafoodlb.com/international-callback and enter your number and preferred time. A representative will call you back within 15 minutes during business hours.

Language support is available in Spanish, French, Mandarin, Arabic, and Tagalog for international callers upon request.

About Queen’s Seafood in Long Beach: Cajun-Style Crawfish – Official Customer Support – Key Industries and Achievements

Queen’s Seafood in Long Beach operates at the intersection of multiple industries: food service, hospitality, logistics, and community engagement. Its success is not just culinary—it’s operational, cultural, and technological.

Key Industries

• Food & Beverage – Core business: Cajun seafood preparation, boil catering, and retail spice sales.
• Logistics & Supply Chain – Partners with 7 Louisiana-based seafood distributors to ensure live crawfish arrive weekly via air freight. Maintains a cold-chain inventory system for freshness.
• Technology & Digital Services – Developed its own proprietary POS and CRM system to track customer preferences, order history, and feedback. Uses AI to predict peak demand and staffing needs.
• Event & Catering Services – Serves over 500 private events annually, including weddings, corporate retreats, and cultural festivals.
• Community & Cultural Outreach – Hosts monthly “Cajun Nights” featuring live zydeco music and local artists. Donates 5% of profits to Long Beach food banks.

Achievements & Recognition

• 2023 James Beard Foundation Finalist – “Best Regional Cuisine (West)” for Cajun Crawfish Boil
• 2022 TripAdvisor Travelers’ Choice Award –

  1 Seafood Restaurant in Long Beach

• 2021 LA Times “Best New Restaurant” – First Cajun establishment to receive the honor in 15 years
• 2020 Best Customer Service in Hospitality – Awarded by the California Restaurant Association
• 2019 Forbes “Top 10 Most Authentic Ethnic Eateries in America”
• 2018 Long Beach Chamber of Commerce “Small Business of the Year”

Queen’s Seafood has also pioneered sustainable seafood practices. They are one of the few restaurants in California certified by the Marine Stewardship Council (MSC) for responsible crawfish sourcing. Their packaging is 100% compostable, and they’ve eliminated single-use plastics since 2020.

Global Service Access

Queen’s Seafood understands that its customers don’t live in Long Beach. Whether you’re an expat in Tokyo craving a taste of home, a corporate client in London planning a team event, or a tourist in Paris wondering if you can order their seasoning blend, Queen’s Seafood has built global access into its DNA.

International Shipping of Seasonings & Kits

Order their signature “Queen’s Cajun Crawfish Seasoning” or “Boil-in-a-Bag” kits for home use. Available for global delivery via DHL, FedEx, and UPS. Ships to over 45 countries. Visit shop.queensseafoodlb.com to browse.

Virtual Crawfish Boil Events

Host a virtual crawfish boil with friends across the world. Queen’s Seafood offers:

• Live-streamed cooking sessions with Cajun chefs
• Curated ingredient kits shipped to each participant
• Interactive Q&A during the event
• Custom playlists and digital party favors

Perfect for international families, corporate teams, and cultural clubs. Book at www.queensseafoodlb.com/virtual-boil.

Global Loyalty Program

Join the “Global Crawfish Club” to earn points redeemable for:

• Free seasoning packets
• Discounts on international shipping
• Priority booking for virtual events
• Exclusive access to limited-edition spices

Sign up at any location or online. Points are tracked globally and never expire.

24/7 Multilingual AI Assistant

Queen’s Seafood’s AI chatbot supports 12 languages and can assist with:

• Translation of menu items
• Spice level explanations
• Order placement in local currency
• Time zone-based reservation scheduling

Accessible via website, app, or WhatsApp at +1-888-782-2733.

FAQs

Is Queen’s Seafood in Long Beach’s customer support number really toll-free?

Yes. The number 1-888-782-2733 is a true toll-free line in the U.S. and Canada. No charges apply from landlines or mobile phones. International callers may incur standard roaming fees unless using Wi-Fi calling or a callback service.

Do I need to make a reservation for crawfish boils?

Reservations are strongly recommended for groups of 6 or more. Walk-ins are welcome for parties of 1–5, but wait times can exceed 45 minutes on weekends. Book via phone, app, or website.

Can I order crawfish for delivery outside Long Beach?

Yes. Queen’s Seafood offers nationwide delivery of fully cooked, vacuum-sealed crawfish via overnight shipping. Available in 2-lb, 5-lb, and 10-lb packs. Visit shop.queensseafoodlb.com for details.

What if I have a shellfish allergy?

Queen’s Seafood uses separate cooking stations for shellfish and non-shellfish items. However, due to the nature of open-air boils, cross-contamination is possible. Guests with severe allergies are advised to avoid crawfish dishes and opt for their vegetarian sides or grilled chicken platters. Always inform staff at time of ordering.

Can I request a specific spice level?

Absolutely. Queen’s Seafood offers 5 spice levels: Mild, Medium, Hot, Extra Hot, and “Louisiana Fire.” You can request your preferred level when ordering online, over the phone, or in person.

Do you offer vegan or vegetarian crawfish options?

While traditional crawfish are seafood, Queen’s Seafood offers a plant-based “Cajun Jackfruit Boil” made with jackfruit, corn, potatoes, and their signature spice blend. It’s a fan favorite among vegans and vegetarians.

How do I file a complaint about my order?

Call 1-888-782-2733, email support@queensseafoodlb.com, or use the “Feedback” button in the mobile app. Include your order number, date, and time. Queen’s Seafood guarantees a resolution within 24 hours.

Are the crawfish alive when delivered?

No. For safety and ethical reasons, all crawfish are cooked immediately upon arrival at the restaurant. Delivery orders are fully cooked and flash-frozen for freshness.

Do you offer gift cards?

Yes. Digital and physical gift cards are available in any denomination. They never expire and can be used for food, merchandise, or catering. Buy at any location or online.

Can I host a private event at Queen’s Seafood?

Yes. The restaurant has a private banquet room that seats up to 75 guests. They offer custom crawfish boil packages, live music, and themed decor. Contact catering@queensseafoodlb.com for proposals.

Conclusion

Queen’s Seafood in Long Beach is more than a restaurant—it’s a destination, a cultural touchstone, and a model of customer-centric excellence in the food industry. Their Cajun-style crawfish is legendary, but what truly sets them apart is their unwavering dedication to service. From the moment you pick up the phone to call their toll-free number 1-888-782-2733, to the moment you receive a personalized response to a text or email, Queen’s Seafood ensures every interaction reflects the same passion that goes into their spice blends.

Whether you’re a local resident, a tourist planning a visit, or someone halfway across the world craving a taste of Louisiana, Queen’s Seafood has built a global support system that’s as rich and layered as their signature boil. Their achievements in customer service, sustainability, and community engagement prove that in today’s competitive market, the best recipes aren’t just in the kitchen—they’re in the relationships you build with your customers.

So the next time you’re in Long Beach—or even if you’re not—don’t just order the crawfish. Call them. Talk to them. Let them know what you loved, what you’d change, or simply say thank you. Because at Queen’s Seafood, your voice isn’t just heard—it’s part of the recipe.