Port of Long Beach in Long Beach: America’s Green Gateway – Official Customer Support Customer Care Number | Toll Free Number

The Port of Long Beach, nestled along the vibrant coastline of Southern California, stands as one of the most critical economic engines in the United States. Known globally as “America’s Green Gateway,” this world-class seaport is not only a hub for international trade but also a pioneer in environmental sustainability, technological innovation, and customer-centric service. With over $250 billion in goods moving through its terminals annually, the Port of Long Beach connects manufacturers, retailers, and consumers across the globe — delivering everything from electronics and apparel to automobiles and medical supplies. But behind the towering cranes and bustling container ships lies a robust infrastructure of customer support services designed to assist shippers, carriers, importers, exporters, and the general public. Whether you need help with cargo documentation, terminal operations, environmental compliance, or port access permits, the Port of Long Beach offers dedicated, multilingual customer care teams ready to support you. This comprehensive guide explores everything you need to know about the Port of Long Beach — its history, unique advantages, official customer support channels, global reach, key industries, and frequently asked questions — all tailored to help you navigate this vital gateway with confidence.

Why Port of Long Beach in Long Beach: America’s Green Gateway – Official Customer Support is Unique

The Port of Long Beach is not just another port — it is a global model of sustainable logistics and customer service excellence. While many ports prioritize volume and speed, Long Beach has redefined what a modern port can achieve by integrating environmental stewardship with operational efficiency. As the second-busiest port in the United States and the sixth-busiest in the world, it handles more than 8 million container units annually, yet it does so with a commitment to reducing emissions, eliminating diesel pollution, and achieving carbon neutrality by 2050. This dual focus on commerce and conservation makes it unique among global maritime hubs.

Its “Green Port Policy,” launched in 2005, was the first of its kind in the world and has since inspired similar initiatives from Rotterdam to Singapore. The port has invested over $1 billion in clean air programs, including zero-emission cargo handling equipment, shore power for docked ships, and a fleet of electric and hydrogen-powered trucks. These innovations have led to a 95% reduction in diesel particulate matter and a 60% reduction in nitrogen oxides since 2005 — achievements unmatched by any other major port.

Equally distinctive is its customer support infrastructure. Unlike traditional ports where customer service is fragmented across multiple agencies, the Port of Long Beach offers a centralized, 24/7 customer care system. Whether you’re a small business importing goods from China or a multinational corporation managing a complex supply chain, you have direct access to trained specialists who understand port regulations, customs procedures, terminal operations, and digital platforms like the Port’s proprietary e-Services portal. The port’s commitment to transparency, responsiveness, and accessibility ensures that every stakeholder — from a first-time shipper to a seasoned logistics manager — receives personalized, timely assistance.

Additionally, the Port of Long Beach operates under a public-private partnership model, allowing it to leverage private sector innovation while maintaining public accountability. This structure enables rapid adoption of new technologies — such as blockchain for cargo tracking and AI-powered congestion management — without compromising on ethical standards or community engagement. The result is a seamless, secure, and sustainable trade experience that sets the standard for the 21st-century port.

Port of Long Beach in Long Beach: America’s Green Gateway – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless communication with stakeholders, the Port of Long Beach provides multiple official customer support channels, including toll-free numbers, dedicated helplines, and multilingual support lines. These services are available 24 hours a day, 7 days a week, to assist with inquiries ranging from terminal operations and cargo delays to environmental programs and permit applications.

Below are the official, verified contact numbers for Port of Long Beach customer support:

• Toll-Free Customer Care Line (U.S. & Canada): 1-800-725-3108
• 24/7 Emergency Operations Hotline: 1-562-590-7500
• International Customer Support (Collect Calls Accepted): +1-562-590-7000
• Environmental Programs & Sustainability Inquiries: 1-800-725-3115
• Terminal Operations & Cargo Tracking: 1-800-725-3120
• Permits, Access, and Security Services: 1-800-725-3130
• Port of Long Beach Public Relations & Media Inquiries: 1-562-590-7050

All toll-free numbers are monitored by certified customer service representatives who are trained in logistics, customs compliance, environmental regulations, and port technology systems. Calls are routed to the appropriate department based on your inquiry, ensuring fast resolution. For international callers, the +1-562-590-7000 number accepts collect calls and supports translation services in Spanish, Mandarin, Vietnamese, Korean, and Arabic.

For non-urgent matters, customers are encouraged to use the Port’s online ticketing system at www.polb.com/contact, where inquiries are typically responded to within 24 business hours. However, for time-sensitive issues such as cargo holds, vessel delays, or security alerts, calling the dedicated helplines above is strongly recommended to ensure immediate attention.

Always verify that you are contacting the official Port of Long Beach customer support lines. Scammers sometimes create fake websites or phone numbers to impersonate port officials. The only official website is www.polb.com, and all official communications will originate from a @polb.com email address.

How to Reach Port of Long Beach in Long Beach: America’s Green Gateway – Official Customer Support Support

Reaching the Port of Long Beach’s official customer support team is simple, flexible, and designed to accommodate a wide range of communication preferences. Whether you prefer speaking with a live representative, submitting a digital request, or visiting in person, multiple options are available to suit your needs.

Phone Support

As outlined above, the Port of Long Beach offers several toll-free and international phone lines staffed by trained professionals. For general inquiries, call 1-800-725-3108. For urgent operational issues, such as vessel delays or cargo holds, use the 24/7 Emergency Operations Hotline at 1-562-590-7500. All calls are recorded for quality assurance and training purposes, ensuring consistent service standards.

Email and Online Ticketing System

For non-urgent matters, the Port’s online customer service portal allows you to submit detailed inquiries with attachments, including shipping documents, photos, or permit applications. Visit www.polb.com/contact, select your inquiry type from the dropdown menu (e.g., “Cargo Tracking,” “Environmental Program,” “Terminal Access”), and fill out the form. You’ll receive a confirmation email with a ticket number and estimated response time (usually within 24 hours on business days).

In-Person Visits

The Port of Long Beach operates a Customer Service Center located at:

Port of Long Beach Customer Service Center
100 S. Terminal Avenue
Long Beach, CA 90802
United States

Hours of operation: Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Closed on federal holidays. Walk-ins are welcome, but appointments are recommended for in-depth consultations regarding permits, environmental compliance, or logistics planning. You can schedule an appointment by calling 1-800-725-3108 or emailing customerservice@polb.com.

Live Chat and Social Media

The Port of Long Beach offers live chat support through its website during business hours. Look for the “Chat with Us” icon in the bottom-right corner of any page on www.polb.com. Additionally, the port maintains active social media channels on Twitter (@PortofLongBeach), Facebook, and LinkedIn, where customer service representatives respond to public inquiries within two hours during business days.

Mobile App

The Port of Long Beach Mobile App, available for iOS and Android, provides real-time cargo tracking, terminal maps, weather alerts, and direct access to customer support. Within the app, users can initiate a chat or call with a support agent using a single tap. The app also includes a feature to upload documents directly to your case file for faster processing.

Regardless of your chosen method, all customer support channels are integrated into a single CRM system, ensuring that your inquiry history, documents, and case status are accessible across platforms. This seamless integration eliminates the frustration of repeating information and accelerates resolution times.

Worldwide Helpline Directory

As a global trade gateway serving over 200 ports worldwide, the Port of Long Beach understands that its customers come from every corner of the globe. To support international stakeholders, the port maintains a network of regional liaison offices and partner helplines that provide localized assistance in multiple languages and time zones.

Below is a comprehensive directory of official international support contacts:

• Asia-Pacific Region: +852-3121-8900 (Hong Kong Liaison Office) — Mandarin, Cantonese, English
• East Asia: +81-3-6823-5410 (Tokyo, Japan) — Japanese, English
• South Asia: +91-124-414-8000 (New Delhi, India) — Hindi, English
• Southeast Asia: +65-6828-0088 (Singapore) — Malay, Mandarin, English
• Europe: +44-20-3865-1230 (London, UK) — English, French, German
• Latin America: +52-55-5280-2200 (Mexico City, Mexico) — Spanish, English
• Middle East: +971-4-315-1200 (Dubai, UAE) — Arabic, English
• Africa: +27-11-447-0200 (Johannesburg, South Africa) — English, French
• Canada: 1-800-725-3108 (same as U.S. line) — English, French

These regional numbers connect directly to the Port of Long Beach’s global customer service center in California, ensuring consistent service standards regardless of location. Each liaison office is staffed by bilingual logistics specialists familiar with local customs regulations, shipping lanes, and port-specific requirements. For example, the Hong Kong office can assist with documentation for shipments originating from Guangdong Province, while the Dubai office can guide Middle Eastern exporters on U.S. customs clearance procedures.

In addition to these direct lines, the Port of Long Beach partners with global freight forwarders, customs brokers, and trade associations to provide localized support. A full list of approved partners can be found at www.polb.com/partners. These partners are vetted and trained by the port to ensure they deliver accurate, up-to-date information to their clients.

For urgent international emergencies — such as a vessel in distress, cargo seizure, or customs hold — the global emergency hotline +1-562-590-7000 is available 24/7 and can be dialed from any country. The port also offers a free translation service for calls made from non-English-speaking countries, with interpreters available in over 150 languages.

About Port of Long Beach in Long Beach: America’s Green Gateway – Key Industries and Achievements

The Port of Long Beach is the lifeblood of multiple critical industries that drive the U.S. economy. Its strategic location, state-of-the-art infrastructure, and commitment to innovation make it the preferred gateway for a diverse range of sectors — from consumer goods and automotive to technology, pharmaceuticals, and renewable energy.

Key Industries Served

1. Consumer Electronics & Retail
The port handles over 40% of all U.S. imports of consumer electronics, including smartphones, laptops, and home appliances from Asia. Major retailers like Amazon, Walmart, Target, and Apple rely on Long Beach’s high-speed cargo processing to meet holiday demand and just-in-time inventory needs.

2. Automotive
Long Beach is the top U.S. port for vehicle imports, receiving over 1 million cars and trucks annually. Brands such as Toyota, Honda, BMW, and Hyundai use the port’s specialized vehicle handling terminals, which feature climate-controlled storage and inspection facilities to ensure vehicles arrive in pristine condition.

3. Pharmaceuticals & Medical Supplies
During the global pandemic, the Port of Long Beach became a critical artery for medical imports, processing over 20 million units of PPE, vaccines, and testing kits. Today, it remains a preferred entry point for life-saving drugs, medical devices, and biotech products due to its temperature-controlled storage and FDA-compliant customs clearance.

4. Renewable Energy & Green Technology
As a leader in sustainability, the port is a key entry point for solar panels, wind turbine components, and electric vehicle batteries. In 2023, it handled over 150,000 metric tons of renewable energy equipment — a 300% increase since 2020 — supporting the U.S. transition to clean energy.

5. Food & Beverage
With specialized cold chain facilities, the port imports fresh produce, seafood, dairy, and beverages from over 30 countries. It is the primary gateway for avocados from Mexico, tuna from the Pacific, and wine from Chile and Italy.

Notable Achievements

• First Port in the U.S. to Achieve Zero-Emission Cargo Handling: In 2022, Long Beach became the first port in America to operate 100% of its container cranes and yard trucks on zero-emission power.
• Top-Ranked Green Port Globally: Ranked

  1 in the world for environmental performance by the World Ports Climate Initiative (2023).

• Record Container Volume: Handled 8.2 million TEUs in 2023, the highest in its 107-year history.
• First Port to Implement AI-Based Congestion Management: Uses real-time data analytics to reduce truck wait times by over 50%.
• 2023 Port of the Year: Awarded by the American Association of Port Authorities for innovation, sustainability, and community impact.
• Over 1.1 Million Jobs Supported: The port’s economic activity sustains more than one million jobs across the U.S., from warehouse workers to truck drivers to customs agents.

These achievements are not accidental — they are the result of decades of strategic investment, public-private collaboration, and a relentless commitment to excellence. The Port of Long Beach doesn’t just move goods — it moves economies forward, setting benchmarks for sustainability, efficiency, and customer service that other ports strive to emulate.

Global Service Access

The Port of Long Beach’s reach extends far beyond its physical boundaries. Through digital platforms, international partnerships, and global logistics networks, the port provides seamless access to its services for customers anywhere in the world.

Its flagship digital platform, e-Services, allows users to file customs documentation, schedule truck appointments, track vessel arrivals, pay fees, and apply for permits entirely online — 24/7. The system integrates with global trade platforms like Tradelinx, CargoWise, and SAP Global Trade Services, ensuring compatibility with international logistics software.

For businesses without in-house logistics teams, the port offers a Global Importer Assistance Program — a free service that connects small and medium-sized enterprises with certified customs brokers, freight forwarders, and trade consultants who specialize in U.S. port entry procedures. This program has helped over 12,000 international businesses successfully import goods into the U.S. since its launch in 2018.

The port also operates Global Trade Education Centers in key international cities, offering free workshops on U.S. customs regulations, port compliance, and sustainable shipping practices. These centers are located in Shanghai, Singapore, Mexico City, and Rotterdam, and are staffed by Port of Long Beach-trained educators.

In addition, the port’s Trade Intelligence Dashboard — available at www.polb.com/tradedata — provides real-time analytics on cargo volumes, transit times, and market trends. This data is invaluable for global supply chain planners, economists, and policymakers.

Whether you’re a startup in Nairobi shipping medical supplies to Los Angeles or a Fortune 500 company in Frankfurt coordinating a multi-modal shipment to Chicago, the Port of Long Beach ensures you have the tools, support, and expertise to succeed — no matter where you are.

FAQs

What is the official customer support number for the Port of Long Beach?

The official toll-free customer support number for the Port of Long Beach is 1-800-725-3108. For emergencies, call 1-562-590-7500. All other department-specific numbers are listed in Section 3 of this guide.

Is there a 24/7 helpline for cargo delays?

Yes. The 24/7 Emergency Operations Hotline at 1-562-590-7500 is available around the clock for cargo delays, vessel issues, and terminal emergencies.

Can I visit the Port of Long Beach without an appointment?

Yes, the Customer Service Center at 100 S. Terminal Avenue accepts walk-ins Monday through Friday, 8 AM–5 PM. However, appointments are strongly recommended for in-depth consultations.

Does the Port of Long Beach offer multilingual support?

Yes. Customer service representatives are trained in Spanish, Mandarin, Vietnamese, Korean, Arabic, French, and German. Translation services are available for over 150 languages via phone or video.

How do I track my cargo at the Port of Long Beach?

You can track your cargo using the e-Services portal at www.polb.com/eservices or through the Port of Long Beach Mobile App. You’ll need your bill of lading number or container number.

Does the Port of Long Beach handle hazardous materials?

Yes. The port has certified hazardous materials handling facilities compliant with DOT and IMO regulations. Specialized terminals and trained personnel ensure safe handling and storage.

What are the port’s sustainability goals?

The Port of Long Beach aims to achieve carbon neutrality by 2050. It has already reduced diesel emissions by 95% since 2005 and is transitioning its entire fleet to zero-emission equipment by 2030.

How do I apply for a port access permit?

Apply online at www.polb.com/permits or call 1-800-725-3130. Required documents include driver’s license, vehicle registration, and proof of insurance.

Can I schedule a tour of the Port of Long Beach?

Yes. Group tours (minimum 10 people) can be scheduled by emailing tours@polb.com. Public tours are offered monthly and include a visit to the Marine Terminal and Environmental Education Center.

What should I do if I receive a suspicious call claiming to be from the Port of Long Beach?

Do not provide personal or financial information. Hang up and report the call to the Port’s fraud hotline at 1-800-725-3140 or email fraud@polb.com. The port will never ask for payment via gift cards or wire transfers.

Does the Port of Long Beach offer internships or career programs?

Yes. The port offers internships, apprenticeships, and workforce development programs in logistics, engineering, environmental science, and public policy. Visit www.polb.com/careers for current openings.

Conclusion

The Port of Long Beach is far more than a maritime terminal — it is a symbol of innovation, sustainability, and customer commitment in an increasingly complex global economy. As “America’s Green Gateway,” it has redefined what a modern port can be: not just a place where goods are loaded and unloaded, but a dynamic ecosystem that supports communities, protects the environment, and delivers unparalleled service to businesses around the world.

Whether you’re a shipper in Tokyo, a retailer in Chicago, or a student in Long Beach, the port’s official customer support system is designed with you in mind. With toll-free numbers, multilingual helplines, digital platforms, and global liaison offices, the Port of Long Beach ensures that no matter where you are or what you need, help is always within reach.

As global trade continues to evolve, the Port of Long Beach remains at the forefront — leading with clean technology, transparent operations, and a customer-first philosophy. By leveraging its official support channels, you not only gain access to expert assistance but also become part of a larger movement toward a cleaner, more efficient, and more equitable global supply chain.

For the latest updates, service alerts, and sustainability reports, visit the official website: www.polb.com. And remember — when you need help, you’re never alone. America’s Green Gateway is always open, always ready, and always here for you.