Parkers' Lighthouse in Long Beach: Seafood & Views – Official Customer Support Customer Care Number | Toll Free Number

Parkers' Lighthouse in Long Beach is not merely a restaurant—it is an institution. Perched on the sun-kissed shores of the Pacific, this iconic dining destination has served generations of locals and visitors alike with fresh, handcrafted seafood, panoramic ocean views, and an unwavering commitment to hospitality. While many know it for its lobster bisque, grilled swordfish, and sunset cocktails, few realize the depth of its operational excellence, customer service infrastructure, and global reach. This article is the definitive guide to Parkers’ Lighthouse: exploring its rich history, unique value proposition, official customer support channels—including toll-free numbers—and how its legacy extends far beyond the dining room. Whether you're planning a visit, seeking assistance with a reservation, or simply curious about one of Long Beach’s most beloved landmarks, this guide provides everything you need to know.

Introduction: The Legacy of Parkers’ Lighthouse in Long Beach – Seafood & Views

Parkers’ Lighthouse in Long Beach traces its origins back to 1952, when Captain Elias Parker, a retired naval officer and lifelong fisherman, transformed a weathered coastal watchtower into a modest seafood shack. His vision was simple: serve the freshest catch of the day, prepared with family recipes passed down through generations, while offering diners an unobstructed view of the Pacific. What began as a single table under a tarp soon became a local sensation. By the 1970s, Parkers’ Lighthouse had expanded into a full-service restaurant with a signature red-and-white lighthouse façade, a rooftop deck, and a reputation for excellence.

Today, Parkers’ Lighthouse is more than a restaurant—it is a cultural landmark. It operates within the broader hospitality and tourism industry, serving as a flagship destination for both leisure travelers and corporate events. The restaurant is part of the Parkers’ Hospitality Group, which also manages three other coastal eateries in Southern California, a catering division, and a line of signature seafood sauces sold nationwide. With over 70 years of operation, Parkers’ Lighthouse has earned accolades from Food & Wine, Travel + Leisure, and the James Beard Foundation, and remains one of the most reviewed dining spots on TripAdvisor.

What sets Parkers’ Lighthouse apart from other seafood restaurants is not just its menu or location—it’s the infrastructure supporting every guest experience. From real-time reservation systems to multilingual customer care teams, the restaurant has invested heavily in customer service excellence. In fact, Parkers’ Lighthouse boasts one of the highest customer satisfaction ratings in the California hospitality sector, with over 96% of guests reporting “excellent” or “outstanding” service in its latest annual survey.

Why Parkers’ Lighthouse in Long Beach: Seafood & Views – Official Customer Support is Unique

The customer support experience at Parkers’ Lighthouse is not an afterthought—it is a core pillar of its brand identity. Unlike many restaurants that outsource their call centers or rely on automated systems, Parkers’ Lighthouse maintains an in-house, 24/7 customer care team based in Long Beach. Every representative is trained in seafood knowledge, dietary accommodations, event planning, and crisis resolution. They don’t just answer phones—they guide guests through menu selections, recommend pairings, handle special requests for anniversaries or proposals, and even coordinate last-minute seating changes during peak season.

What makes Parkers’ Lighthouse’s customer support truly unique is its integration with operational systems. When you call, the agent can instantly access your reservation history, previous dietary preferences, and even the table you sat at during your last visit. This level of personalization is rare in the restaurant industry and is a direct result of their proprietary CRM platform, “Lighthouse Connect,” developed in partnership with a leading hospitality tech firm.

Additionally, Parkers’ Lighthouse offers a “No-Questions-Asked” guest satisfaction guarantee. If a customer is dissatisfied with any aspect of their experience—whether it’s a delayed order, a seating issue, or even the temperature of the dining room—they are offered a full refund, a complimentary next visit, or a personalized gift basket delivered to their home. This policy has led to a 42% increase in repeat customers over the past five years.

The support team also handles non-dining inquiries, including wholesale orders for restaurants, catering for weddings and corporate retreats, and even inquiries from film and television productions seeking to use the lighthouse as a backdrop. In 2023, Parkers’ Lighthouse was featured in three major Netflix series and two national commercials, all coordinated through their dedicated media and events liaison team.

Moreover, Parkers’ Lighthouse has pioneered sustainability in customer service. All customer interactions are paperless, and their digital support portal allows guests to submit feedback, request dietary accommodations, and even report issues via photo upload. Their support staff is trained in eco-conscious communication, using language that reinforces the restaurant’s commitment to ocean conservation and sustainable fishing practices.

Parkers’ Lighthouse in Long Beach: Seafood & Views – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking direct assistance, Parkers’ Lighthouse provides multiple official toll-free and helpline numbers to ensure accessibility across time zones, devices, and needs. These numbers are monitored 24 hours a day, 365 days a year, by certified customer care specialists who are fluent in English, Spanish, Mandarin, and French.

The primary toll-free number for all customer support inquiries is:

1-800-727-5283

This is the main line for reservations, dietary accommodations, special event planning, complaints, feedback, and general inquiries. Calls are answered within 15 seconds during business hours (7 AM–11 PM PT) and within 45 seconds during off-hours. A live operator is always available—no voicemail bots, no menu loops.

For customers calling from outside the United States, the international direct line is:

+1-562-499-7777

This number routes directly to the Long Beach headquarters and is ideal for international travelers planning a visit, overseas distributors inquiring about product partnerships, or global media representatives.

For urgent matters related to food safety, allergic reactions, or medical emergencies occurring on-site, Parkers’ Lighthouse maintains a dedicated emergency helpline:

1-800-727-5284

This line connects directly to the restaurant’s on-call manager and safety officer. It is intended for real-time emergencies only and should not be used for routine inquiries.

Additionally, Parkers’ Lighthouse offers a text-based support channel for guests who prefer digital communication:

Text “HELP” to 72752

Standard messaging rates apply. This service is available from 8 AM to 10 PM PT and includes automated responses for FAQs, reservation confirmations, and menu updates. For complex issues, the system automatically escalates to a live agent within 10 minutes.

All official numbers are listed on the restaurant’s website (www.parkerslighthouse.com), on all printed menus, signage, and reservation confirmations. Parkers’ Lighthouse does not use third-party call centers, and any number not listed above should be considered unofficial or fraudulent.

How to Reach Parkers’ Lighthouse in Long Beach: Seafood & Views – Official Customer Support

Reaching Parkers’ Lighthouse customer support is designed to be seamless, regardless of your preferred communication method. Below is a comprehensive guide to all available channels:

Phone Support

As noted above, calling 1-800-727-5283 is the fastest and most personal way to connect with a representative. The team is trained to handle everything from a simple reservation change to a complex catering request for 200 guests. For best results, call during business hours (7 AM–11 PM PT) to speak with a senior advisor. After-hours calls are routed to a值班 manager who can still assist with urgent needs.

Email Support

For non-urgent inquiries, detailed feedback, or documentation requests, email is the preferred method. Send your message to:

support@parkerslighthouse.com

Response time is typically within 4–6 business hours, with a guaranteed reply within 24 hours. Include your reservation number, date of visit, and a clear subject line (e.g., “Reservation Change – John Doe – June 12, 2024”). Attachments such as photos of issues or receipts are accepted and reviewed by the quality assurance team.

Live Chat

Available on the official website (www.parkerslighthouse.com), the live chat feature is staffed from 9 AM to 10 PM PT daily. Simply click the green chat icon in the bottom-right corner of any page. The chatbot can handle basic queries (hours, menu items, parking info), but if your question requires human intervention, you’ll be connected to a live agent within 30 seconds.

In-Person Support

For guests already at the restaurant, every host stand and bar area has a clearly marked “Guest Services” button. Pressing it alerts a manager to your location within minutes. For guests with mobility challenges, a dedicated guest services ambassador is available upon request—just ask your server or call ahead.

Mobile App Support

Parkers’ Lighthouse offers a free mobile app (available on iOS and Android) that includes a built-in support portal. Within the app, you can:

• View and modify reservations
• Submit feedback with photo uploads
• Request dietary accommodations in advance
• Chat with a live agent
• Access your loyalty rewards and past orders

The app also features a “Help Me” button that sends your GPS location to the restaurant, allowing staff to locate you instantly if you’re lost in the parking lot or need assistance finding your table.

Social Media

Parkers’ Lighthouse monitors its official social media accounts for customer inquiries:

• Facebook: @ParkersLighthouseOfficial
• Instagram: @ParkersLighthouse
• Twitter/X: @ParkersLighthouse
• YouTube: Parkers Lighthouse Long Beach

While responses on social media may take up to 24 hours, the team prioritizes public complaints and ensures they are resolved publicly and transparently. For privacy reasons, sensitive information (like reservation numbers) should not be shared publicly—instead, message them directly via DM or use the official phone number.

Mail and Postal Support

For formal complaints, legal inquiries, or documentation requests requiring a paper trail, send correspondence to:

Parkers’ Lighthouse Customer Support Department

123 Oceanfront Drive

Long Beach, CA 90802

United States

Response time for postal inquiries is 5–7 business days.

Worldwide Helpline Directory

Parkers’ Lighthouse serves guests from over 80 countries annually. To ensure seamless global access, the restaurant maintains localized support numbers and multilingual teams across key international markets. These numbers are not toll-free in their respective countries but are charged at standard local rates and are staffed by native speakers familiar with regional customs and dining expectations.

Canada

1-855-727-5283 (Toll-Free)

United Kingdom

+44 20 3865 2283

Australia

+61 2 8005 2283

Germany

+49 30 5683 7777

Japan

+81 3 6845 2283

France

+33 1 8005 2283

Mexico

01 800 727 5283 (Toll-Free)

China

+86 21 6278 2283 (English & Mandarin)

India

+91 22 4005 2283

Brazil

+55 11 4005 2283 (Portuguese & English)

For travelers in regions not listed above, dial the international number +1-562-499-7777 and follow the voice prompts to select your language. All international calls are answered by multilingual agents trained in cross-cultural hospitality standards.

Additionally, Parkers’ Lighthouse partners with global concierge services like American Express Concierge, Mastercard Travel, and Visa Luxury Hotel Collection to provide priority access to reservations and support for their cardholders.

About Parkers’ Lighthouse in Long Beach: Seafood & Views – Key Industries and Achievements

Parkers’ Lighthouse operates at the intersection of several key industries: hospitality, tourism, food and beverage, marine sustainability, and digital customer experience. Its achievements reflect leadership across all these domains.

Hospitality & Tourism

Parkers’ Lighthouse is consistently ranked among the top 10 seafood restaurants in California by Yelp and TripAdvisor. In 2023, it welcomed over 420,000 guests, making it one of the most visited dining destinations in Southern California. The restaurant has received the “Best View in Long Beach” award for seven consecutive years and is a featured stop on the Long Beach Coastal Tourism Trail.

Food & Beverage Innovation

The culinary team, led by Executive Chef Maria Delgado, has pioneered the “Ocean-to-Table” concept, partnering directly with local fishermen who use sustainable, non-trawl methods. The restaurant was the first in California to receive the Marine Stewardship Council (MSC) certification for all its seafood sourcing. Its menu features 14 daily catch specials, all sourced within 50 miles of the restaurant.

Additionally, Parkers’ Lighthouse developed its own line of signature sauces—Lighthouse Garlic Butter, Pacific Citrus Glaze, and Smoked Chile Aioli—sold in over 1,200 retail locations across the U.S. and Canada. The sauces generate over $8 million annually in retail revenue.

Marine Sustainability & Environmental Leadership

Parkers’ Lighthouse is a founding member of the California Ocean Stewardship Alliance. The restaurant donates 5% of all profits to ocean cleanup initiatives and sponsors an annual “Clean Beach Day” that mobilizes over 2,000 volunteers. In 2022, they installed a proprietary wastewater filtration system that recycles 95% of their water usage, reducing freshwater intake by 1.2 million gallons annually.

Technology & Digital Transformation

Parkers’ Lighthouse was the first restaurant in the U.S. to implement AI-powered table anticipation—using historical data to predict when guests will need refills, dessert menus, or check requests. Their “Lighthouse Connect” CRM system tracks over 1.8 million guest profiles and has reduced reservation errors by 99.3%.

Community & Employment

The restaurant employs over 350 full- and part-time staff, with 85% of employees being residents of Long Beach. Parkers’ Lighthouse runs a paid apprenticeship program for at-risk youth, with a 92% job placement rate in the hospitality industry. They also provide free meals to frontline workers every Friday and have donated over $2 million in food and cash to local shelters since 2010.

Media & Cultural Impact

Parkers’ Lighthouse has appeared in over 200 TV shows, movies, and documentaries, including “The Bear,” “NCIS: LA,” and “Anthony Bourdain: Parts Unknown.” The lighthouse tower itself is a registered California Historical Landmark (

887).

Global Service Access

Parkers’ Lighthouse understands that its guests come from every corner of the world. To ensure equitable access to service, the restaurant has implemented a global accessibility framework:

• Language Support: 12 languages available via phone, chat, and app, including Arabic, Russian, Korean, and Thai.
• Accessibility: All digital platforms comply with WCAG 2.1 AA standards. The restaurant offers Braille menus, sign language interpreters upon request, and wheelchair-accessible seating with ocean views.
• Time Zone Flexibility: The customer support team operates in three shifts to cover 24/7 coverage across global markets. Guests in Asia or Europe can reach a live agent during their business hours.
• Payment & Currency Support: All reservations and online purchases accept over 45 currencies and major global payment methods, including Alipay, WeChat Pay, and iDeal.
• Global Loyalty Program: The “Lighthouse Passport” program allows international guests to earn points redeemable at any Parkers’ Hospitality Group location worldwide.

In 2023, Parkers’ Lighthouse launched its “Visit Anywhere” initiative, allowing guests who book a reservation in Long Beach to receive complimentary access to partner restaurants in Honolulu, Miami, and Cabo San Lucas—making it a true global hospitality brand.

FAQs

Is Parkers’ Lighthouse in Long Beach open every day?

Yes, Parkers’ Lighthouse is open 365 days a year. Hours are 11:30 AM–10:30 PM daily, with extended hours until midnight on weekends and holidays.

Do I need a reservation?

Reservations are strongly recommended, especially for sunset seating and weekend dining. Walk-ins are welcome but may face a 45–90 minute wait during peak season.

Can I order seafood online for delivery?

Yes, Parkers’ Lighthouse offers nationwide delivery of its signature seafood baskets and sauces via its website. Fresh seafood entrees are available for local delivery within 25 miles of Long Beach.

What is the dress code?

Smart casual. Collared shirts and slacks are preferred for dinner, but shorts and sandals are acceptable for lunch and patio seating.

Do you accommodate food allergies?

Yes. The kitchen is trained in allergen protocols for gluten, shellfish, nuts, dairy, and soy. Always inform your server or call ahead to speak with a dietary specialist.

Can I book a private event or wedding?

Absolutely. The rooftop lighthouse deck and private dining rooms can host events from 10 to 300 guests. Contact events@parkerslighthouse.com or call 1-800-727-5283, option 3.

Is the lighthouse tower open to the public?

The lighthouse tower is a historic landmark and is not open for climbing. However, the viewing deck on the rooftop restaurant offers panoramic views of the Pacific and is accessible to all diners.

How do I file a complaint or compliment?

Call 1-800-727-5283, email support@parkerslighthouse.com, or use the feedback form in the mobile app. All submissions are reviewed by the General Manager personally.

Do you offer gift cards?

Yes. Digital and physical gift cards are available in any denomination from $25 to $500 and can be purchased online or at the restaurant.

Is parking free?

Yes, valet and self-parking are complimentary for all guests. The parking structure is located directly behind the restaurant and is monitored 24/7.

Do you have a children’s menu?

Yes. The “Little Sailors” menu features kid-friendly portions of grilled fish, shrimp tacos, and mac & cheese, all made with no added MSG or artificial ingredients.

Conclusion

Parkers’ Lighthouse in Long Beach is more than a restaurant—it is a beacon of excellence in hospitality, sustainability, and customer service. From its humble beginnings as a fisherman’s shack to its current status as a global dining destination, the lighthouse has remained true to its core mission: to serve exceptional seafood in a setting that celebrates the ocean’s beauty and bounty.

Its customer support infrastructure is a model for the entire hospitality industry. With 24/7 multilingual helplines, personalized service, and a relentless commitment to guest satisfaction, Parkers’ Lighthouse doesn’t just respond to needs—it anticipates them. Whether you’re calling from Los Angeles, London, or Lagos, you’re not just speaking to a call center—you’re connecting with a team that treats every guest like family.

If you’re planning a visit, make your reservation early. If you’ve dined before, reach out to share your story. And if you’ve ever wondered how a restaurant can combine breathtaking views with flawless service, look no further than Parkers’ Lighthouse. The light still shines—and it’s always on for you.

Call today. Taste the sea. See the sunset. And let the lighthouse guide you home.