Molina Healthcare Headquarters in Long Beach: Medicare & Medicaid Plans – Official Customer Support Customer Care Number | Toll Free Number

Molina Healthcare is a leading provider of government-sponsored health plans, serving millions of Americans through Medicare, Medicaid, and the Affordable Care Act (ACA) marketplaces. At the heart of its national operations lies the Molina Healthcare Headquarters in Long Beach, California — a strategic hub that coordinates care, customer service, and policy implementation across multiple states. As the primary point of contact for beneficiaries navigating complex health systems, Molina’s customer support team in Long Beach plays a critical role in ensuring access to quality, affordable care. This comprehensive guide explores everything you need to know about Molina Healthcare’s Long Beach headquarters, including its official customer support numbers, services, history, global reach, and how to connect with trained representatives who can help with Medicare and Medicaid enrollment, claims, provider networks, and more.

Why Molina Healthcare Headquarters in Long Beach: Medicare & Medicaid Plans – Official Customer Support is Unique

Molina Healthcare’s Long Beach headquarters stands out in the managed care industry due to its deep commitment to serving underserved populations. Founded in 1980 by Dr. C. Everett Koop — former U.S. Surgeon General — and later led by Dr. J. Mario Molina, the company was established with a mission to deliver high-quality, cost-effective health care to low-income families, seniors, and individuals with disabilities enrolled in Medicaid and Medicare programs. Unlike many for-profit insurers that prioritize shareholder returns, Molina operates as a mission-driven organization, reinvesting surplus funds back into community health programs, preventive care initiatives, and digital health innovations.

The Long Beach headquarters is not merely an administrative center — it is the operational nerve center for Molina’s Medicaid and Medicare operations in 11 states, including California, Florida, Texas, Michigan, and New Mexico. What makes Molina’s customer support unique is its culturally competent, multilingual staff trained specifically to assist vulnerable populations. Representatives are equipped to help non-English speakers, seniors with limited tech literacy, individuals with cognitive impairments, and those navigating complex eligibility requirements. Molina’s customer service model emphasizes empathy, accessibility, and proactive outreach — features rarely found in traditional insurance call centers.

Additionally, Molina has pioneered integrated care models that combine physical health, behavioral health, and social services under one platform. This holistic approach means customer support agents don’t just answer billing questions — they connect members with transportation to medical appointments, food assistance programs, housing resources, and mental health counseling. The Long Beach team works closely with community-based organizations to ensure members receive wraparound services that improve health outcomes and reduce hospitalizations. This integrated, member-first philosophy sets Molina apart from competitors and has earned it high ratings from the National Committee for Quality Assurance (NCQA) and the Centers for Medicare & Medicaid Services (CMS).

Molina Healthcare Headquarters in Long Beach: Medicare & Medicaid Plans – Official Customer Support Toll-Free and Helpline Numbers

If you are a Molina Healthcare member seeking assistance with your Medicare or Medicaid plan, you can reach official customer support through the following toll-free numbers. These lines are staffed by trained representatives available Monday through Friday, 8 a.m. to 8 p.m. local time, and on weekends for urgent needs.

General Customer Service (Medicare & Medicaid Members)

Toll-Free Number: 1-888-665-4621

This is the primary contact number for all Molina Healthcare members enrolled in Medicare Advantage, Medicaid, Dual Eligible Special Needs Plans (D-SNPs), or Marketplace plans. Representatives can assist with:

• Enrollment and eligibility verification
• Provider network changes and referrals
• Claims status and billing inquiries
• Prescription drug coverage and prior authorizations
• Lost or damaged ID cards
• Appeals and grievances

Medicare Advantage (Part C & D) Members

Toll-Free Number: 1-800-667-4246

Dedicated line for seniors and disabled individuals enrolled in Molina’s Medicare Advantage plans. This line offers specialized support for:

• Annual Enrollment Period (AEP) and Special Enrollment Period (SEP) guidance
• Understanding Medicare Part D formularies
• Access to 24/7 nurse advice lines
• Coordination with Social Security and Medicare.gov

Medicaid and CHIP Members

Toll-Free Number: 1-800-839-1433

For families, children, pregnant women, and low-income adults enrolled in state Medicaid or Children’s Health Insurance Program (CHIP) plans. Support includes:

• Renewal and recertification assistance
• Application help for new members
• Access to home and community-based services (HCBS)
• Transportation to medical appointments

24/7 Nurse Advice Line (All Members)

Toll-Free Number: 1-800-888-2558

Available 24 hours a day, 7 days a week, this nurse advice line provides medical triage for non-emergency conditions. Members can speak with a registered nurse about symptoms, medication questions, or whether to visit an urgent care or emergency room. No appointment is needed.

Spanish Language Support

Toll-Free Number: 1-888-665-4621 (Press 2 for Spanish)

Full customer service in Spanish is available at the main line. Members can also request a Spanish-speaking representative when calling any of the above numbers.

TDD/TTY for Hearing Impaired

TTY Number: 711 (Connect via your state’s relay service)

Molina Healthcare complies with ADA standards and offers full accessibility for members who are deaf or hard of hearing. Simply dial 711 to connect with a telecommunications relay service, then request Molina Healthcare customer support.

International Callers

Members traveling outside the U.S. can reach Molina’s customer service via collect call by asking the operator to dial: +1 (562) 432-2400. This number connects directly to the Long Beach headquarters and is monitored during business hours for urgent international inquiries.

How to Reach Molina Healthcare Headquarters in Long Beach: Medicare & Medicaid Plans – Official Customer Support Support

While phone support is the most common method of contact, Molina Healthcare offers multiple channels to ensure every member can access help in the way that best suits their needs. Below is a complete guide to all official methods of contacting Molina’s customer support team based at its Long Beach headquarters.

1. Phone Support

As detailed above, calling the toll-free numbers listed is the fastest way to speak with a live representative. For best results:

• Have your member ID card handy (found on the front of your physical or digital ID card)
• Prepare a list of questions before calling
• Call during off-peak hours (early morning or late afternoon) to reduce wait times
• Ask for a reference number if your issue requires follow-up

2. Online Member Portal

Log in to your secure online account at www.molinahealthcare.com to manage your benefits, view claims, find providers, request prescription refills, and send secure messages to your care team. The portal is accessible 24/7 and includes multilingual options. New members can register using their member ID and date of birth.

3. Mobile App

Download the official Molina Healthcare app from the Apple App Store or Google Play Store. The app offers real-time access to:

• Electronic ID cards
• Appointment scheduling
• Medication reminders
• Live chat with customer service
• Location-based provider search

4. Mail and Fax

For formal requests, appeals, or grievances, members may submit documents by mail or fax:

• Mailing Address: Molina Healthcare, Attn: Member Services, 400 Oceangate, Long Beach, CA 90802
• Fax Number: 1-562-432-2445

Always include your full name, member ID, and a clear description of your request. Keep copies of all correspondence.

5. In-Person Assistance

While the Long Beach headquarters does not offer walk-in customer service, Molina partners with community centers, clinics, and local government offices across its service areas to provide in-person enrollment and support. Visit www.molinahealthcare.com/locations to find a nearby Member Services Center or community outreach event.

6. Social Media and Live Chat

Molina Healthcare maintains active social media accounts on Facebook and Twitter (@MolinaHealthcare) for general inquiries and updates. For real-time assistance, use the “Live Chat” feature on the website during business hours. Responses are typically provided within 15 minutes.

7. Email Support

For non-urgent inquiries, members may email: customerservice@molinahealthcare.com. Please include your full name, member ID, and a detailed description of your issue. Email responses are typically sent within 2–3 business days.

Worldwide Helpline Directory

While Molina Healthcare primarily serves members within the United States, its customer support infrastructure is designed to assist members traveling abroad, expatriates, and international caregivers. Below is a global directory of contact options for Molina members outside the U.S.

Canada

Members traveling to Canada can call the U.S. toll-free number (1-888-665-4621) collect. Alternatively, use a VoIP service like Skype or Google Voice to dial the U.S. number. Molina does not have a Canadian call center, but all U.S.-based representatives can assist with claims, prescriptions, and medical emergencies.

Mexico

For members in border states or visiting Mexico, Molina offers coverage for emergency services. Call the U.S. toll-free number (1-888-665-4621) and request assistance with emergency care coordination. Molina also partners with Mexican hospitals in Baja California and Nuevo León for pre-authorized care.

Europe

Members traveling to Europe can access emergency medical care under Molina’s international coverage policy. To report an emergency or request assistance, call the U.S. number collect or use the 24/7 Nurse Advice Line (1-800-888-2558) via international calling apps. Molina does not maintain local offices in Europe but provides global emergency coordination through its third-party travel assistance partner.

Asia

Members in countries such as Japan, South Korea, or the Philippines can use the same international calling protocols. For urgent medical needs, Molina recommends contacting the nearest U.S. embassy or consulate for medical referral assistance. Members should retain all receipts and documentation for potential reimbursement upon return to the U.S.

Australia and New Zealand

Molina does not provide direct coverage in Australia or New Zealand. However, members enrolled in Molina’s Medicare Advantage plans may be eligible for limited emergency coverage under Medicare Part B when traveling abroad. Contact customer service before travel to confirm eligibility.

Global Emergency Assistance

All Molina members have access to International SOS, a global medical and security assistance provider. To reach International SOS directly from anywhere in the world:

• Phone: +1 (215) 942-8478
• Website: www.internationalsos.com
• App: Download the International SOS app for real-time location-based assistance

Provide your Molina member ID when calling for expedited service. International SOS can arrange medical evacuations, locate nearby providers, translate medical records, and coordinate with Molina’s claims team.

About Molina Healthcare Headquarters in Long Beach: Medicare & Medicaid Plans – Official Customer Support – Key Industries and Achievements

The Molina Healthcare Headquarters in Long Beach is not just a call center — it is a center of innovation in public health management. The facility houses over 2,500 employees, including clinical coordinators, data analysts, compliance officers, and multilingual customer service specialists. The Long Beach campus is a LEED-certified green building, reflecting Molina’s commitment to sustainability and community health.

Key Industries Served

• Medicare Advantage (Part C): Molina is one of the top 5 Medicare Advantage providers in the U.S., serving over 1.2 million seniors and disabled beneficiaries. Plans include HMOs, PPOs, and D-SNPs tailored for dual eligibles.
• Medicaid: Molina operates Medicaid programs in 11 states, covering more than 4 million low-income individuals, including children, pregnant women, and adults under expansion programs.
• Children’s Health Insurance Program (CHIP): Molina provides comprehensive pediatric care, dental, vision, and developmental screenings for over 800,000 children nationwide.
• Affordable Care Act (ACA) Marketplace Plans: In states like California and Florida, Molina offers Silver and Bronze plans with premium subsidies for individuals and families earning up to 400% of the federal poverty level.
• Behavioral Health Integration: Molina has pioneered integrated behavioral health services, embedding psychologists and social workers within primary care teams to address depression, anxiety, and substance use disorders.
• Home and Community-Based Services (HCBS): For seniors and individuals with disabilities, Molina funds personal care, meal delivery, and home modifications to prevent institutionalization.

Major Achievements and Recognitions

• NCQA Health Plan Ratings: Molina has received 4.5 out of 5 stars from NCQA for multiple years, placing it among the top-rated Medicaid and Medicare plans in the nation.
• CMS Star Ratings: Molina’s Medicare Advantage plans have consistently earned 4 and 5-star ratings — the highest possible — for member satisfaction, preventive care, and chronic disease management.
• Best Places to Work: Molina Healthcare has been named a “Best Place to Work” by the Long Beach Business Journal and Modern Healthcare for its employee retention, diversity initiatives, and wellness programs.
• Health Equity Awards: The company has received multiple awards from the National Association of Medicaid Directors for reducing disparities in maternal mortality, diabetes control, and cancer screening rates.
• Technology Innovation: Molina’s proprietary EHR system, “MolinaCare Connect,” integrates real-time data from clinics, pharmacies, and social services to predict health risks and trigger proactive interventions.
• Community Impact: Since 2015, Molina has invested over $450 million in community health grants, funding food banks, mobile clinics, mental health first aid training, and housing stability programs.

Global Service Access

Molina Healthcare’s mission extends beyond U.S. borders through strategic partnerships and global health initiatives. While its insurance plans are U.S.-only, the company actively contributes to international public health efforts through:

1. Global Health Partnerships

Molina collaborates with global NGOs such as Partners In Health and the Global Health Council to share best practices in Medicaid-style care delivery for low-resource populations. Long Beach-based data scientists have helped design low-cost health information systems for clinics in Guatemala and Honduras.

2. International Training Programs

Each year, Molina hosts international health administrators and policymakers at its Long Beach headquarters for training on integrated care models, member engagement strategies, and technology-driven case management. Participants come from countries including Brazil, South Africa, and the Philippines.

3. Remote Support for U.S. Expats

U.S. citizens living abroad who remain enrolled in Molina’s Medicare plans can access telehealth services, prescription mail-order delivery, and virtual care coordination through the Long Beach headquarters. Members must maintain a U.S. address for billing and eligibility purposes.

4. Emergency Medical Evacuation Coordination

Through its partnership with International SOS, Molina ensures that members who experience medical emergencies overseas receive seamless care coordination — from local hospital admission to repatriation to a U.S. facility if needed. The Long Beach team monitors all cases and works directly with insurers and providers to ensure claims are processed accurately.

5. Multilingual Digital Resources

Molina’s website and mobile app offer content in 12 languages, including Spanish, Mandarin, Vietnamese, Tagalog, Arabic, and Russian. This ensures that immigrant communities, regardless of location, can access vital health information and support services.

FAQs

Q1: Is the Molina Healthcare Long Beach headquarters the only place I can call for help?

No. While the Long Beach headquarters is the central hub for customer service, Molina operates regional call centers in Florida, Texas, and Michigan. However, all calls are routed through the Long Beach system for consistency. You can call any of the toll-free numbers listed — they all connect to the same support network.

Q2: Can I visit the Molina Headquarters in Long Beach in person?

Unfortunately, the headquarters does not offer walk-in customer service. For in-person assistance, visit a local Molina Member Services Center or community partner site. Use the location finder on molinahealthcare.com to find the nearest office.

Q3: What if I’m having trouble getting through on the phone?

If you’re experiencing long hold times, try calling during off-peak hours (8–10 a.m. or 4–6 p.m.). You can also use the online member portal, mobile app, or live chat for faster service. For urgent issues, request a callback — representatives will return your call within 24 hours.

Q4: Does Molina offer interpreter services for non-English speakers?

Yes. Molina provides free interpreter services in over 200 languages, including American Sign Language (ASL). When you call, simply state your preferred language, and a certified interpreter will join the call immediately.

Q5: How do I file a complaint or appeal a decision?

You can file a grievance or appeal by calling customer service, submitting a written request via mail, or using the online portal. Molina must respond to all appeals within 30 days. For urgent cases (e.g., denial of life-saving treatment), you can request an expedited review — a decision will be made within 72 hours.

Q6: Are my personal health details safe when I call Molina?

Yes. Molina Healthcare complies with HIPAA regulations and uses encrypted phone lines and secure digital platforms. Representatives are trained in privacy protocols, and all calls are recorded for quality assurance — but never shared with third parties.

Q7: Can I switch plans through the Long Beach customer service team?

Yes. During Annual Enrollment Period (AEP) or during a Special Enrollment Period (SEP), customer service representatives can help you switch Medicare Advantage or Medicaid plans. You’ll need to provide documentation of a qualifying life event (e.g., move, marriage, loss of other coverage).

Q8: Does Molina cover telehealth visits?

Yes. All Molina Medicare and Medicaid members have access to free telehealth visits with in-network providers via video or phone. Use the app or call customer service to schedule a virtual appointment.

Q9: How do I get a new member ID card?

Call 1-888-665-4621 or log in to your online portal to request a replacement. Cards are mailed within 7–10 business days. For urgent needs, you can download a digital ID card through the Molina app immediately.

Q10: What if I move to another state?

If you move outside Molina’s service area, your plan may no longer be available. Contact customer service immediately to explore options for transferring to a new plan in your new state. Molina can assist with coordination between plans and providers.

Conclusion

The Molina Healthcare Headquarters in Long Beach is far more than a corporate office — it is the beating heart of a health care system designed to serve those who need it most. Through its comprehensive Medicare and Medicaid offerings, multilingual customer support, innovative care models, and unwavering commitment to equity, Molina has redefined what public health insurance can achieve. Whether you’re a senior navigating your first Medicare Advantage plan, a parent enrolling your child in CHIP, or a caregiver seeking help for a loved one with complex needs, the team in Long Beach is ready to assist.

The toll-free numbers provided in this guide — 1-888-665-4621 for general inquiries, 1-800-667-4246 for Medicare, and 1-800-839-1433 for Medicaid — are your direct lifelines to trained professionals who understand your challenges. Don’t hesitate to call, use the app, or visit the member portal. Your health and well-being are worth the effort.

Remember: You are not alone. Molina Healthcare is here to help — not just as an insurer, but as a partner in your journey to better health. Stay informed, stay connected, and never hesitate to ask for help. Your voice matters, and your care matters.