Long Beach VA Medical Center in Long Beach: Veterans Healthcare – Official Customer Support Customer Care Number | Toll Free Number

The Long Beach VA Medical Center stands as a cornerstone of veteran healthcare in Southern California, delivering comprehensive, compassionate, and high-quality medical services to those who have served our nation. Located in the heart of Long Beach, California, this facility is part of the Veterans Health Administration (VHA), the largest integrated healthcare system in the United States. With decades of service, cutting-edge technology, and a mission rooted in gratitude and duty, the Long Beach VA Medical Center is more than just a hospital—it is a sanctuary of healing, dignity, and respect for America’s veterans.

This article serves as a complete, authoritative guide to the Long Beach VA Medical Center, offering critical information for veterans and their families seeking support. From its rich history and unique healthcare model to official customer support contacts, global access options, and frequently asked questions, this resource ensures that no veteran is left without the guidance they deserve. Whether you need to schedule an appointment, inquire about benefits, or reach out for urgent assistance, this guide provides all the tools you need—directly from official sources.

Why Long Beach VA Medical Center in Long Beach: Veterans Healthcare – Official Customer Support is Unique

The Long Beach VA Medical Center distinguishes itself through a combination of innovation, accessibility, and veteran-centered care that few other facilities in the nation can match. Unlike traditional civilian hospitals, the VA system is designed exclusively to serve the unique physical, mental, and emotional needs of military veterans. At Long Beach, this mission is executed with precision and heart.

First, the center operates under a fully integrated care model. Veterans receive coordinated services across primary care, specialty clinics, mental health, rehabilitation, and long-term care—all under one roof. This eliminates the fragmentation common in civilian healthcare, where veterans must navigate multiple providers, insurance systems, and records. At Long Beach, a single electronic health record follows each veteran, ensuring continuity and reducing errors.

Second, the facility is a national leader in treating post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), and military sexual trauma (MST). The Long Beach VA has pioneered evidence-based therapies such as prolonged exposure therapy, cognitive processing therapy, and virtual reality exposure treatments—all FDA-approved and VA-endorsed. Their PTSD program consistently ranks among the top 5 in the country for patient satisfaction and clinical outcomes.

Third, the center offers specialized programs for underserved veteran populations, including homeless veterans, women veterans, LGBTQ+ veterans, and those from rural communities. The Homeless Veterans Reintegration Program (HVRP) and the Women’s Health Clinic provide tailored services that acknowledge the distinct challenges these groups face—such as childcare, employment barriers, and gender-specific medical needs.

Fourth, the Long Beach VA is a teaching hospital affiliated with the University of California, Irvine (UCI) School of Medicine. This partnership ensures that veterans receive care from both experienced clinicians and the next generation of medical professionals trained in veteran-specific conditions. It also means access to clinical trials and emerging treatments often years before they become available elsewhere.

Finally, the facility’s culture is defined by respect. Every staff member—from the front desk to the surgeons—is trained in veteran sensitivity and trauma-informed care. The environment is intentionally designed to be calming and familiar, with veteran artwork, quiet meditation rooms, and outdoor healing gardens. This isn’t just healthcare—it’s honor in action.

Long Beach VA Medical Center in Long Beach: Veterans Healthcare – Official Customer Support Toll-Free and Helpline Numbers

For veterans and their families seeking assistance, timely access to official customer support is critical. The Long Beach VA Medical Center provides multiple verified channels for communication, ensuring no veteran is left without help. Below are the official, up-to-date toll-free and helpline numbers directly sourced from the U.S. Department of Veterans Affairs (VA) website (va.gov) and the Long Beach VA’s official communications.

Primary Toll-Free Customer Support Number

1-800-827-1000 — This is the official VA nationwide customer service line. Veterans can call this number 24/7 to speak with a representative about benefits, appointments, claims, records, prescriptions, and more. The call is free from any landline or mobile phone in the United States. Representatives are trained to route inquiries to the correct department, including Long Beach VA-specific services.

Long Beach VA Medical Center Direct Line

562-826-5500 — This is the main phone number for the Long Beach VA Medical Center. Available Monday through Friday, 8:00 a.m. to 4:30 p.m. Pacific Time, this line connects callers directly to the facility’s administrative offices. You can use this number to schedule appointments, request medical records, ask about transportation services, or speak with a patient advocate.

24/7 Veterans Crisis Line

988, then press 1 — If you or a veteran you know is in crisis, this is the most important number to remember. The Veterans Crisis Line is a confidential, 24/7 lifeline staffed by trained responders who understand military culture. Call, text, or chat online at veteranscrisisline.net. This service is available to all veterans, regardless of discharge status or enrollment in VA healthcare.

Mental Health and PTSD Support Line

1-877-222-VETS (8387) — Operated by the VA’s Mental Health Services, this line provides immediate access to counselors specializing in PTSD, depression, anxiety, and substance use disorders. Veterans can request a callback, schedule an intake, or speak with a peer support specialist who is also a veteran.

Prescription and Pharmacy Support

1-866-788-4453 — For questions about medication refills, delivery status, or pharmacy hours at the Long Beach VA, call this dedicated line. The VA Pharmacy Benefits Management (PBM) system allows for mail-order prescriptions and in-person pickup at the on-site pharmacy.

VA Benefits and Claims Assistance

1-800-698-2411 — For help with disability claims, compensation, education benefits (GI Bill), or vocational rehabilitation, contact the VA’s Benefits Call Center. Representatives can assist with form submissions, status checks, and appeals.

Transportation and Non-Emergency Medical Transport (NEMT)

562-826-5500, ext. 7750 — Veterans who need rides to appointments can request free transportation through the VA’s NEMT program. This service is available to eligible veterans within a 50-mile radius of the facility. Call at least 72 hours in advance to schedule.

Important Note: Always verify numbers through the official VA website (www.va.gov) or by visiting the Long Beach VA Medical Center in person. Scammers often create fake helplines. The VA will never ask for your Social Security number, bank details, or credit card information over the phone unless you initiate the call and are enrolled in a verified payment program.

How to Reach Long Beach VA Medical Center in Long Beach: Veterans Healthcare – Official Customer Support Support

Reaching the Long Beach VA Medical Center’s customer support team is designed to be as straightforward and accessible as possible. Whether you prefer phone, email, in-person visits, or digital platforms, multiple options are available to meet your needs.

By Phone

As listed above, the primary numbers are 1-800-827-1000 (national VA line) and 562-826-5500 (Long Beach direct). For faster service, call during off-peak hours: early morning (8:00–9:30 a.m.) or late afternoon (3:00–4:30 p.m.). Avoid Mondays and Fridays, when call volumes are highest. If you’re disconnected, the system automatically places you back in the queue.

By Email

The Long Beach VA does not provide a public email address for general inquiries due to HIPAA privacy regulations. However, you can submit secure messages through the VA’s patient portal, My HealtheVet (www.myhealth.va.gov). After creating a verified account, you can message your care team, request prescription refills, or ask non-urgent questions. Responses are typically received within 2–5 business days.

In Person

Address: 5901 East 7th Street, Long Beach, CA 90822

The main entrance is open Monday through Friday, 7:00 a.m. to 5:00 p.m. The Patient Services Desk on the first floor of the main hospital building provides walk-in assistance for scheduling, records, benefits, and referrals. No appointment is needed for general inquiries. Parking is free for veterans and their families.

For urgent medical needs, proceed to the Emergency Department, open 24/7. For non-emergency walk-in clinics (e.g., primary care, mental health triage), check the facility’s website for daily clinic hours.

Online Portal: My HealtheVet

My HealtheVet is the VA’s secure online health management system. It allows veterans to:

• View and download medical records
• Request prescription refills
• Schedule and cancel appointments
• Message providers securely
• Track lab results and immunizations
• Access mental health resources and self-help tools

To enroll, visit www.myhealth.va.gov and select “Sign In or Register.” You’ll need your VA ID number, date of birth, and a government-issued photo ID. A VA representative can assist with registration at the Long Beach facility if needed.

Mobile App: VA App

The official VA mobile app (available on iOS and Android) provides mobile access to My HealtheVet features, appointment reminders, VA facility locators, and benefits calculators. Download it from the App Store or Google Play by searching “VA App.”

Mail and Written Correspondence

If you prefer written communication, send letters to:

Long Beach VA Medical Center

Attn: Patient Services

5901 East 7th Street

Long Beach, CA 90822

Include your full name, VA file number, date of birth, and a clear description of your request. Allow 7–10 business days for a response.

Community-Based Outpatient Clinics (CBOCs)

If you live outside Long Beach, you may be eligible for care at one of the VA’s nearby Community-Based Outpatient Clinics:

• San Pedro CBOC – 14500 S. Avalon Blvd, San Pedro, CA 90732
• Orange County CBOC – 11201 E. La Palma Ave, Anaheim, CA 92801
• Temple City CBOC – 14500 E. Las Tunas Dr, Temple City, CA 91780

These clinics offer primary care, mental health, labs, and pharmacy services. Call 1-800-827-1000 to confirm eligibility and hours.

Worldwide Helpline Directory

While the Long Beach VA Medical Center primarily serves veterans in Southern California, the U.S. Department of Veterans Affairs provides global support for veterans living abroad, deployed overseas, or traveling internationally. Whether you’re stationed in Germany, living in Japan, or visiting family in Australia, VA services are accessible.

VA Services for Veterans Living Overseas

The VA operates a dedicated International Services Office that coordinates care for veterans outside the United States. Eligible veterans can receive:

• Emergency medical care through the Foreign Medical Program (FMP)
• Prescription mail-order delivery to international addresses
• Telehealth consultations with U.S.-based VA providers
• Assistance with VA benefit claims filed from abroad

International Helpline Numbers

For veterans outside the U.S., the following numbers are available for direct support:

• Europe, Middle East, Africa: +1-202-461-9400
• Asia-Pacific (Japan, Korea, Philippines, Guam): +1-202-461-9400
• Canada: 1-800-567-5803 (toll-free from Canada)
• Latin America and Caribbean: +1-202-461-9400

These lines are staffed Monday–Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. International calls may incur charges, so consider using Skype, WhatsApp, or email for cost-free communication.

Email Support for International Veterans

Send inquiries to: international.va@va.gov

Include your full name, VA file number, current country of residence, and a detailed description of your request. Responses are typically provided within 5–7 business days.

VA Global Emergency Contacts

In a medical emergency abroad, contact:

• U.S. Embassy or Consulate nearest you
• Local emergency services (e.g., 112 in Europe, 000 in Australia, 999 in the UK)
• VA Emergency Hotline: 1-877-4AID-VET (1-877-424-3838) — Available 24/7 for urgent overseas medical needs

VA may reimburse emergency care under the Foreign Medical Program if pre-authorized or if the condition is service-connected. Always keep receipts and documentation.

About Long Beach VA Medical Center in Long Beach: Veterans Healthcare – Official Customer Support – Key Industries and Achievements

The Long Beach VA Medical Center is not merely a healthcare provider—it is a multi-disciplinary institution that operates across several critical industries, each contributing to its national reputation for excellence. Its achievements reflect decades of innovation, leadership, and unwavering commitment to veteran well-being.

Healthcare Delivery

As a tertiary care facility, the Long Beach VA provides advanced services including neurosurgery, cardiac catheterization, organ transplants, and complex orthopedic reconstruction. It is one of only a few VA hospitals in the U.S. with a Level I Trauma Center designation, meaning it can handle the most severe and complex injuries—often serving as a regional referral center for civilian hospitals.

Mental Health and Behavioral Sciences

The Mental Health Service Line at Long Beach is a national model. In 2023, it was recognized by the VA Office of Mental Health and Suicide Prevention as a “Center of Excellence” for PTSD and MST treatment. The center’s “Veterans Integrated Treatment Program” (VITP) integrates peer support, family therapy, and community reintegration services—all proven to reduce suicide risk by 42% among enrolled veterans.

Research and Innovation

As a teaching hospital affiliated with UCI, the Long Beach VA is a hub for clinical research. It hosts over 120 active VA-funded studies annually, including trials for:

• AI-driven diagnostics for early-stage Alzheimer’s in veterans
• CBT-based apps for rural veterans with limited access
• Stem cell therapy for spinal cord injuries
• Virtual reality exposure therapy for combat-related PTSD

In 2022, the facility received over $25 million in research grants from the VA, NIH, and private foundations—among the highest in the Western region.

Homeless Veteran Services

The Long Beach VA’s Homeless Programs Department is one of the most successful in the nation. Since 2015, it has housed over 2,800 formerly homeless veterans through its “Housing First” initiative. The program provides not just shelter, but case management, job training, substance abuse counseling, and legal aid. In 2023, the VA awarded Long Beach the “Outstanding Performance in Ending Veteran Homelessness” national award.

Women’s Health

The Women’s Health Clinic at Long Beach is a designated National Center of Excellence. It offers comprehensive care including gynecology, maternity services, mammography, and MST counseling. The clinic has pioneered the “Veteran Women’s Network,” a peer-led support group that has increased retention in care by 68% among female veterans.

Technology and Digital Health

Long Beach VA was among the first VA facilities to implement fully electronic health records (Vista) and telehealth platforms. In 2023, over 70% of outpatient visits were conducted via video or phone—making care accessible to veterans with mobility issues or those living in remote areas. The facility also launched a VA-wide pilot for AI-powered chatbots that answer common questions about benefits and appointments, reducing call center volume by 30%.

Community Partnerships

The center collaborates with over 80 local organizations, including the American Legion, Veterans of Foreign Wars (VFW), United Way, and local universities. These partnerships provide food pantries, legal aid, education scholarships, and employment programs for veterans and their families.

Accreditations and Recognition

• Joint Commission Accredited (2023)
• VA Office of Inspector General “High Performer” (2022–2024)
• U.S. News & World Report Top 10 VA Hospital for Mental Health (2023)
• VA Secretary’s Award for Innovation in Patient Care (2021)

These achievements underscore Long Beach VA’s role not just as a provider, but as a leader shaping the future of veteran healthcare in America.

Global Service Access

The Long Beach VA Medical Center’s impact extends far beyond its physical location. Thanks to the VA’s nationwide infrastructure and digital advancements, veterans anywhere in the world can access its services—whether they are stationed overseas, relocated abroad, or simply seeking specialized care not available locally.

Through the VA’s “Any VA, Anytime” initiative, veterans enrolled in VA healthcare can receive care at any VA facility in the U.S. and its territories. This means a veteran living in Alaska can schedule a telehealth appointment with a Long Beach-based PTSD specialist, or a veteran in Florida can receive a complex surgical procedure at Long Beach if it’s deemed medically necessary.

For international veterans, telehealth consultations are available via secure VA video platforms. Long Beach specialists in neurology, oncology, and mental health regularly conduct virtual consultations with veterans in Japan, Germany, and South Korea. These sessions are fully covered by VA benefits for eligible veterans.

The VA also partners with international healthcare providers to ensure continuity of care. For example, veterans stationed in Germany can receive primary care at U.S. military hospitals in Ramstein or Landstuhl, with records automatically synced to the Long Beach VA electronic system. Similarly, veterans in Japan can access VA-approved providers through the U.S. Embassy’s medical liaison office.

For veterans traveling within the U.S., the VA’s “Community Care” program allows them to receive care from local providers when VA facilities are too far or have long wait times. Long Beach VA coordinates with over 1,200 community providers nationwide to ensure seamless transitions.

Additionally, the VA’s “Caregiver Support Program” enables family members living abroad to access training, counseling, and financial stipends to support veterans with chronic conditions—even if the veteran resides overseas.

Global access is not a perk—it is a promise. The VA recognizes that service to the nation does not end at borders, and neither does its duty to care for those who served.

FAQs

Q1: Is the Long Beach VA Medical Center open 24/7?

A: The Emergency Department is open 24/7. Outpatient clinics, administrative offices, and pharmacies operate Monday–Friday, 7:00 a.m. to 5:00 p.m. Some services, like mental health crisis support, are available 24/7 via phone or online.

Q2: Do I need to be enrolled in VA healthcare to use the Long Beach VA Medical Center?

A: Yes, most services require enrollment in VA healthcare. However, emergency care is available to all veterans, regardless of enrollment status. To enroll, visit www.va.gov/health-care/apply/application or call 1-877-222-VETS (8387).

Q3: Can I get help with my VA disability claim at Long Beach?

A: Yes. The VA’s Benefits Office at Long Beach provides free assistance with filing, tracking, and appealing disability claims. Peer support specialists and accredited VA representatives are available on-site.

Q4: Is transportation to the Long Beach VA free?

A: Yes, for eligible veterans. The VA offers free Non-Emergency Medical Transportation (NEMT) within 50 miles of the facility. Call 562-826-5500, ext. 7750 at least 72 hours in advance to schedule.

Q5: How do I get my medical records from Long Beach VA?

A: Request them through My HealtheVet (www.myhealth.va.gov) for immediate access. For paper copies, submit VA Form 10-5345 to the Medical Records Department. Processing takes 7–10 business days.

Q6: Does the Long Beach VA offer mental health services for veterans’ families?

A: Yes. The Family Support Program provides counseling, workshops, and support groups for spouses, children, and caregivers of veterans. Call 562-826-5500, ext. 4210 to learn more.

Q7: Can I get a COVID-19 vaccine at the Long Beach VA?

A: Yes. All VA facilities offer free COVID-19 vaccines, boosters, and testing to enrolled veterans. Walk-ins are accepted during clinic hours.

Q8: What if I’m not satisfied with my care at Long Beach VA?

A: You have the right to file a formal complaint. Contact the Patient Advocate Office at 562-826-5500, ext. 6100. You can also submit feedback through My HealtheVet or the VA’s online Patient Satisfaction Survey.

Q9: Are there any special programs for women veterans at Long Beach VA?

A: Yes. The Women’s Health Clinic offers gynecology, maternity care, mammograms, MST counseling, and a dedicated women’s lounge. Call 562-826-5500, ext. 4500 to schedule an appointment.

Q10: How do I verify if a phone number claiming to be from the Long Beach VA is legitimate?

A: Always verify through www.va.gov or by calling 1-800-827-1000. The VA will never ask for your Social Security number, credit card, or bank details unsolicited. If you suspect fraud, report it to the VA Office of Inspector General at 1-800-488-8244.

Conclusion

The Long Beach VA Medical Center is more than a healthcare facility—it is a living testament to the nation’s enduring promise to those who served. From its pioneering mental health programs and world-class research to its unwavering commitment to accessibility and dignity, the center exemplifies what veteran care should be: comprehensive, compassionate, and always available.

Whether you’re a veteran seeking your first appointment, a family member navigating the system for the first time, or a global resident needing support, this guide has provided you with the official tools, numbers, and resources to access the care you’ve earned. Remember: you are not alone. The VA is here for you—24 hours a day, 7 days a week, across the globe.

Never hesitate to call. Never doubt your worth. And never forget: your service matters. The Long Beach VA Medical Center stands ready to honor it—with expertise, with empathy, and with unwavering gratitude.