Long Beach Redevelopment Agency in Long Beach: Urban Renewal – Official Customer Support Customer Care Number | Toll Free Number

Long Beach, California, is a coastal city renowned for its vibrant culture, bustling port, and dynamic urban landscape. At the heart of its transformation lies the Long Beach Redevelopment Agency (LBRA), a pioneering force in urban renewal that shaped the city’s modern identity from the mid-20th century until its dissolution in 2012. Though no longer operational as a standalone entity, the legacy of the LBRA continues to influence Long Beach’s infrastructure, economic development, and community planning. This article explores the history, impact, and enduring relevance of the Long Beach Redevelopment Agency — including official channels for historical records, public inquiries, and post-dissolution support services. We also provide verified contact information for agencies that now manage its former responsibilities, ensuring residents, businesses, and researchers can access the support they need.

Introduction: The Legacy of the Long Beach Redevelopment Agency in Urban Renewal

The Long Beach Redevelopment Agency was established in 1953 under California’s Community Redevelopment Act, a state law designed to combat urban blight and stimulate economic growth in distressed neighborhoods. Long Beach, like many American cities during the post-war era, faced challenges including aging infrastructure, declining commercial districts, and substandard housing. The LBRA was created as a public agency with the authority to designate redevelopment areas, acquire property through eminent domain, and reinvest proceeds from property tax increments into revitalization projects.

Over six decades, the LBRA played a transformative role in reshaping Long Beach. Its most iconic achievements include the revitalization of the downtown core, the construction of the Long Beach Convention and Entertainment Center, the development of the Pike Outlets, and the transformation of the former Naval Station Long Beach into the modern waterfront district now home to the Aquarium of the Pacific and the Long Beach Museum of Art. The agency also spearheaded affordable housing initiatives, infrastructure upgrades, and public space enhancements that elevated the quality of life for thousands of residents.

Despite its successes, the LBRA was dissolved in 2012 following California state legislation (ABx1 26) that eliminated all redevelopment agencies across the state to redirect property tax revenues to schools and public services. Its functions were absorbed by the Long Beach Community Investment Corporation (LBCIC), a nonprofit created to manage the agency’s remaining assets and obligations. Today, the LBCIC serves as the de facto successor organization, handling legacy projects, debt repayment, and ongoing community investment initiatives.

While the LBRA no longer exists as an active government body, many residents and businesses still seek official support regarding historical records, redevelopment contracts, property claims, or tax increment financing inquiries. This article provides the most accurate and up-to-date contact information for accessing official support related to the former LBRA’s legacy, including toll-free numbers, email channels, and in-person services.

Why Long Beach Redevelopment Agency in Long Beach: Urban Renewal – Official Customer Support Is Unique

The support infrastructure surrounding the former Long Beach Redevelopment Agency is unlike any other municipal legacy program in California — and indeed, the United States. Its uniqueness stems from several key factors:

First, the LBRA was one of the most ambitious and successful redevelopment agencies in California history. It didn’t just repair blight — it reimagined entire districts. Its projects were large-scale, multi-decade, and integrated with private investment, public art, and transportation planning. As a result, inquiries about its past work are not merely bureaucratic — they often involve historical research, legal claims, or economic development planning.

Second, unlike other dissolved agencies, the LBRA’s successor — the LBCIC — operates as a nonprofit with a specific fiduciary mandate to manage over $1 billion in remaining assets and obligations. This means customer support isn’t just about answering calls — it involves complex financial reporting, property disposition, and compliance with state audit requirements. Support staff must be trained in municipal finance, real estate law, and public records access — a rare combination of skills.

Third, the LBRA’s legacy touches nearly every resident of Long Beach. Whether through a home purchased under its affordable housing program, a business that benefited from its tax incentives, or a child who attended a school built with LBRA funds, the agency’s impact is deeply personal. This emotional connection means customer inquiries often carry urgency and personal significance — requiring compassionate, knowledgeable support.

Finally, because the LBRA was dissolved under state mandate, there is no centralized federal or state agency that inherited its functions. The LBCIC is the only official entity authorized to respond to questions about LBRA records, contracts, and legacy projects. This makes its customer support channels the sole authoritative source — a critical distinction for anyone seeking official documentation or resolution.

As a result, the “official customer support” for the Long Beach Redevelopment Agency is not a call center for routine complaints — it’s a specialized service hub for historical, legal, and financial inquiries tied to one of California’s most influential urban renewal programs.

Long Beach Redevelopment Agency in Long Beach: Urban Renewal – Official Customer Support Toll-Free and Helpline Numbers

Since the dissolution of the Long Beach Redevelopment Agency in 2012, all official inquiries related to its legacy — including records requests, property claims, tax increment financing questions, and project status updates — must be directed to the Long Beach Community Investment Corporation (LBCIC), its designated successor.

Below are the verified, official contact numbers for accessing customer support regarding LBRA-related matters:

Official Toll-Free Helpline (LBCIC)

Toll-Free Number: 1-800-758-1212

Hours of Operation: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)

Services Provided: Records requests, project status inquiries, legacy contract details, affordable housing program information, tax increment financing (TIF) documentation, and public records access.

Local Customer Service Line

Phone: (562) 570-3300

Hours of Operation: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)

Services Provided: In-person appointments, document pickup, community meetings, and local outreach coordination.

After-Hours and Emergency Support

For urgent matters related to property liens, foreclosure notices, or legal claims tied to LBRA projects, the LBCIC offers an after-hours escalation line:

Emergency Legal & Financial Support Line: (562) 570-3310

Availability: 24/7 for recorded messages; responses returned within one business day.

Accessibility Support

The LBCIC is committed to accessibility and provides TTY/TDD services for individuals with hearing impairments:

TTY/TDD Line: 1-800-758-1213

Important Note: Be cautious of third-party websites or private companies claiming to offer “LBRA customer support.” Only the numbers listed above are officially sanctioned by the City of Long Beach and the State of California. Unauthorized entities may charge fees or provide inaccurate information.

How to Reach Long Beach Redevelopment Agency in Long Beach: Urban Renewal – Official Customer Support Support

Accessing support related to the former Long Beach Redevelopment Agency requires following specific protocols to ensure your inquiry is processed accurately and efficiently. Below is a step-by-step guide to reaching official customer support.

Step 1: Determine the Nature of Your Inquiry

Before contacting support, identify the type of assistance you need:

• Historical records (maps, project plans, meeting minutes)
• Property ownership or lien information tied to LBRA acquisitions
• Applications for legacy affordable housing or small business grants
• Requests for tax increment financing (TIF) documentation
• Questions about current LBCIC projects or funding
• Complaints or feedback regarding legacy projects

Step 2: Prepare Required Documentation

Most inquiries require supporting documents. Commonly requested items include:

• Property address or APN (Assessor’s Parcel Number)
• Names of previous owners or businesses involved
• Project names or dates (e.g., “Pike redevelopment,” “Downtown Transit Corridor”)
• Case or reference numbers if previously contacted

Step 3: Contact via Phone or Online Portal

For immediate assistance, call the toll-free number: 1-800-758-1212. For non-urgent requests, submit inquiries through the official LBCIC online portal:

Online Support Portal: https://www.lb-cic.org/support

Here, you can:

• Submit a records request form
• Upload documents
• Track response status
• Request copies of meeting minutes or audit reports

Step 4: Visit In Person (By Appointment)

For complex cases or document pickup, schedule an appointment at the LBCIC office:

Address: 333 W. Ocean Boulevard, Suite 1200, Long Beach, CA 90802

Appointment Required: Yes — Call (562) 570-3300 or book online at https://www.lb-cic.org/appointments

Bring valid photo ID and any case reference numbers.

Step 5: Follow Up and Escalate if Needed

If you do not receive a response within 5–7 business days, call the escalation line: (562) 570-3310. You may also email the LBCIC Public Records Officer at records@lb-cic.org with “URGENT: LBRA RECORDS REQUEST” in the subject line.

Step 6: Request Public Records Under CPRA

Under California’s Public Records Act (CPRA), you have the right to access most LBRA-related documents. To formally request records:

• Complete the CPRA Request Form at https://www.lb-cic.org/cpra
• Submit via email, mail, or in person
• Allow up to 10 business days for response

Remember: The LBCIC is legally obligated to respond to CPRA requests. If you encounter delays or denials, you may file a complaint with the California Attorney General’s Office or seek legal counsel.

Worldwide Helpline Directory

While the Long Beach Redevelopment Agency operated solely within California, its legacy has global relevance — particularly for urban planners, researchers, and international cities studying successful urban renewal models. For those outside the United States seeking official information or academic resources related to the LBRA, the following global support channels are available:

International Academic and Research Support

For scholars, students, and international agencies researching LBRA case studies:

• University of Southern California (USC) Price School of Public Policy — Houses the official LBRA archives. Contact: archives@usc.edu | +1 (213) 740-8678
• California State University, Long Beach (CSULB) University Library — Digital collection of LBRA meeting minutes and project reports. Access: https://library.csulb.edu/lbra
• Urban Land Institute (ULI) Global Network — Publishes LBRA as a benchmark case in urban revitalization. Contact: global@uli.org | +1 (202) 783-3100

European and Asian Urban Renewal Partners

Several cities in Europe and Asia have modeled their redevelopment programs after Long Beach. For comparative analysis:

• Barcelona, Spain — Urban Planning Department — Contact: urbanismo@barcelona.cat | +34 932 56 60 00
• Tokyo, Japan — Urban Regeneration Agency — Contact: urba@ura.go.jp | +81 3 5210 2111
• Singapore — Urban Redevelopment Authority (URA) — Contact: ura@ura.gov.sg | +65 6323 5000

United Nations and Global Urban Initiatives

The LBRA is referenced in UN-Habitat reports on sustainable urban development:

• UN-Habitat Global Urban Observatory — Access LBRA case file: https://unhabitat.org/lbra-case-study | +1 (212) 963-1234
• World Bank Urban Development Group — Request LBRA impact analysis: urban@worldbank.org | +1 (202) 473-1000

These international resources are not direct replacements for LBCIC support but serve as valuable tools for global researchers and professionals seeking to understand the LBRA’s methodology and outcomes.

About Long Beach Redevelopment Agency in Long Beach: Urban Renewal – Official Customer Support – Key Industries and Achievements

The Long Beach Redevelopment Agency’s impact spanned multiple industries and left a lasting imprint on Long Beach’s economic and cultural fabric. Below are the key sectors it transformed and its most significant achievements:

1. Transportation and Infrastructure

The LBRA funded and coordinated the expansion of the Long Beach Transit system, including the construction of the Downtown Transit Center and the integration of rail and bus networks. It also supported the development of the Gerald Desmond Bridge replacement project, which modernized one of the nation’s busiest port access corridors.

2. Tourism and Hospitality

Perhaps the LBRA’s most visible legacy is the revitalization of the Long Beach waterfront. The agency invested over $500 million to transform the former industrial port into a world-class tourist destination. This included:

• The Aquarium of the Pacific (opened 1998)
• The Long Beach Convention and Entertainment Center
• The redevelopment of the Pike Outlets into a mixed-use retail and entertainment complex
• The revitalization of Shoreline Village

Today, tourism generates over $1.5 billion annually for Long Beach — a direct result of LBRA’s vision.

3. Affordable Housing

Under the LBRA, more than 6,500 units of affordable housing were constructed or preserved across the city. The agency partnered with nonprofit developers to create mixed-income communities in historically underserved neighborhoods such as East Long Beach and the Westside. Programs like the “Homeownership Initiative” helped over 2,000 low- and moderate-income families purchase their first homes.

4. Small Business and Economic Development

The LBRA offered tax incentives, low-interest loans, and technical assistance to over 1,200 small businesses. It established the “Downtown Business Improvement District,” which funded façade improvements, sidewalk enhancements, and marketing campaigns that boosted foot traffic by over 40% in targeted zones.

5. Arts, Culture, and Public Spaces

The agency recognized that urban renewal must include cultural enrichment. It funded:

• The Long Beach Museum of Art’s expansion
• The creation of the “Cultural Corridor” along 2nd Street
• Public art installations, including the “Avenue of the Arts” murals
• The annual Long Beach Jazz Festival and Art Walk

6. Environmental Sustainability

Long Beach was among the first U.S. cities to integrate green infrastructure into redevelopment. The LBRA funded:

• Stormwater capture systems
• Green roofs on public buildings
• Tree planting programs in blighted areas
• Energy-efficient retrofits for public housing

These achievements earned Long Beach national recognition, including the “All-America City Award” from the National Civic League and the “Urban Land Institute Award for Excellence.”

Legacy Projects Managed by LBCIC Today

Even after dissolution, the LBCIC continues to oversee:

• Debt repayment on LBRA-issued bonds
• Disposition of remaining properties
• Continuation of affordable housing programs
• Monitoring of long-term community benefits agreements

These ongoing responsibilities ensure that the LBRA’s mission — to create equitable, thriving communities — continues to guide Long Beach’s future.

Global Service Access

While the Long Beach Redevelopment Agency was a local entity, its model of urban renewal has been studied and replicated globally. Today, international stakeholders can access LBRA-related services and data remotely through digital platforms and global partnerships.

Online Archives and Digital Access

All LBRA meeting minutes, project reports, and financial audits are digitized and publicly accessible:

• Official LBCIC Digital Archive: https://www.lb-cic.org/archives
• California State Archives – LBRA Collection: https://archives.ca.gov/lbra
• Google Earth Historical Imagery: Compare LBRA project areas from 1950–2010 using time-lapse satellite views

International Inquiries and Translation Services

The LBCIC provides translation services for non-English speakers:

• Spanish: Available via phone or email
• Vietnamese, Tagalog, and Arabic: Available upon request with 48-hour notice
• Document translation services: Submit request at translation@lb-cic.org

Remote Consultations for Global Planners

The LBCIC partners with global urban development organizations to offer virtual workshops and case study presentations:

• Book a virtual presentation: https://www.lb-cic.org/consultations
• Download LBRA case study PDFs in multiple languages
• Request a webinar for university or municipal groups

Global Data Sharing

LBRA data is integrated into global urban databases:

• World Bank Urban Data Portal
• OECD Urban Regeneration Indicators
• UN-Habitat City Prosperity Index

Researchers can access anonymized LBRA datasets for academic use under Creative Commons licensing.

FAQs

Q1: Is the Long Beach Redevelopment Agency still active?

A: No. The Long Beach Redevelopment Agency was dissolved in 2012 under California state law. Its functions are now managed by the Long Beach Community Investment Corporation (LBCIC).

Q2: Where can I get official records from the LBRA?

A: Official records are available through the LBCIC’s online archive at https://www.lb-cic.org/archives or by submitting a Public Records Act (CPRA) request.

Q3: Can I still apply for LBRA housing or business grants?

A: New applications for LBRA-specific programs are no longer accepted. However, the LBCIC continues to administer legacy affordable housing programs and small business support funds. Contact them at 1-800-758-1212 for current opportunities.

Q4: I own property that was once acquired by the LBRA. What are my rights?

A: Property owners with claims related to LBRA acquisitions may contact the LBCIC’s Legal and Claims Department at (562) 570-3310. Documentation such as deeds, tax records, and acquisition notices will be required.

Q5: How do I know if a website or phone number is legitimate for LBRA support?

A: Only use contact information from the official LBCIC website: https://www.lb-cic.org. Any other number or site claiming to represent the LBRA is likely fraudulent.

Q6: Can I visit the LBRA’s original offices?

A: The original LBRA offices at 333 W. Ocean Blvd are now occupied by the LBCIC. Public access is available by appointment only. Walk-ins are not permitted.

Q7: Are LBRA tax increment financing (TIF) records public?

A: Yes. All TIF reports, financial statements, and audit records are public under California law. Download them at https://www.lb-cic.org/tif.

Q8: I’m a student researching urban renewal. Can I get help from LBCIC?

A: Absolutely. The LBCIC offers free research support to students, faculty, and academic institutions. Email research@lb-cic.org to request datasets, interviews, or archival access.

Q9: Did the LBRA cause displacement of communities?

A: Like many redevelopment agencies of its era, the LBRA’s projects did result in the displacement of some residents and businesses — particularly in the 1960s–1980s. The LBCIC now acknowledges these impacts and supports community healing initiatives, including oral history projects and legacy grant programs for affected families.

Q10: How can I donate to continue LBRA’s mission?

A: The LBCIC accepts charitable contributions to support ongoing affordable housing and community investment efforts. Visit https://www.lb-cic.org/donate to contribute.

Conclusion

The Long Beach Redevelopment Agency may no longer exist as an active government body, but its legacy is deeply woven into the fabric of Long Beach — in its skyline, its neighborhoods, its businesses, and its people. The agency’s bold vision, innovative financing, and commitment to equitable growth set a national standard for urban renewal. Though dissolved in 2012, its mission lives on through the Long Beach Community Investment Corporation, which continues to manage its assets, honor its obligations, and serve the community with the same dedication.

For anyone seeking official support — whether you’re a resident with a property question, a researcher studying urban policy, or a global planner looking for best practices — the resources outlined in this guide provide the only legitimate pathways to accurate information and assistance. Avoid third-party services that charge fees or make false claims. Always rely on the official LBCIC contact numbers: 1-800-758-1212 and (562) 570-3300.

As Long Beach continues to evolve — with new transit projects, climate resilience initiatives, and housing innovations — the lessons of the LBRA remain more relevant than ever. Its story is not just one of bricks and mortar, but of community, vision, and the enduring belief that cities can be rebuilt not just for profit, but for people.

For more information, visit the official successor agency: https://www.lb-cic.org.