Long Beach Police Department in Long Beach: Law Enforcement – Official Customer Support Customer Care Number | Toll Free Number

The Long Beach Police Department (LBPD) is one of the most respected and historically significant law enforcement agencies in Southern California. Serving a diverse population of over 470,000 residents, LBPD is not just a municipal police force—it is a cornerstone of public safety, community trust, and modern policing innovation. While the department primarily functions through field operations, emergency response, and crime prevention, many residents and visitors seek official channels for non-emergency inquiries, public records requests, community programs, and customer support. This comprehensive guide clarifies the official customer support infrastructure of the Long Beach Police Department, including verified contact methods, toll-free numbers, service access, and frequently asked questions—all designed to empower the public with accurate, up-to-date, and reliable information.

Introduction: The Long Beach Police Department – History, Mission, and Role in Law Enforcement

Established in 1888, the Long Beach Police Department has evolved from a small force of seven officers into a nationally recognized agency with over 1,100 sworn personnel and more than 500 civilian staff. Located in Los Angeles County, Long Beach is the second-largest city in the county and one of the most populous in California. Its strategic location along the Pacific Coast, home to the Port of Long Beach—the second-busiest container port in the United States—makes public safety a complex, multi-layered challenge requiring advanced coordination, technology, and community engagement.

LBPD’s mission is clear: “To protect life and property, reduce crime, and enhance the quality of life for all residents, visitors, and businesses through professional, ethical, and community-oriented policing.” The department operates under the principles of procedural justice, transparency, and accountability, making it a model for other mid-to-large-sized urban police agencies across the nation.

While LBPD does not function as a traditional “customer service” organization like a corporation or telecom provider, it does offer official support channels for the public to access services such as reporting non-emergency incidents, requesting police reports, registering vehicles, applying for background checks, joining neighborhood watch programs, and filing complaints or commendations. These services are managed through dedicated civilian support teams, online portals, and official phone lines—ensuring that residents can interact with law enforcement in a safe, efficient, and respectful manner.

Industries and sectors that intersect with LBPD’s operations include maritime security (due to the port), tourism (Long Beach is home to the Queen Mary and Aquarium of the Pacific), healthcare (multiple major hospitals), education (California State University, Long Beach), and logistics. LBPD collaborates with federal agencies like the FBI, DHS, and CBP, as well as state and county partners, to maintain a layered approach to public safety.

Why Long Beach Police Department in Long Beach: Law Enforcement – Official Customer Support is Unique

What sets the Long Beach Police Department apart from other municipal law enforcement agencies is its pioneering integration of technology, community outreach, and civilian-led support systems—all while maintaining rigorous professional standards.

First, LBPD was among the first police departments in California to implement a 24/7 non-emergency call center staffed entirely by civilian personnel. This model reduces the burden on sworn officers, allowing them to focus on active emergencies while trained customer service representatives handle routine inquiries, report filings, and information requests. This civilian-first approach enhances efficiency and improves response times for critical incidents.

Second, LBPD’s commitment to transparency is unmatched. The department publishes real-time crime maps, quarterly performance reports, body camera footage policies, and detailed budget breakdowns—all accessible via its official website. This level of openness builds public trust and positions LBPD as a leader in modern, accountable policing.

Third, LBPD offers multilingual customer support services. With over 60 languages spoken in Long Beach, the department employs bilingual staff and utilizes telephonic interpretation services to ensure that all residents—regardless of language proficiency—can access police services without barriers. This inclusivity is rare among municipal agencies and reflects Long Beach’s cultural diversity.

Fourth, LBPD has developed a robust digital ecosystem. Residents can file police reports online for non-violent crimes such as theft, lost property, and vandalism. They can also request traffic collision reports, apply for firearms permits, schedule community meetings, and even submit anonymous tips via a secure mobile app. These tools reduce wait times, eliminate paperwork, and make law enforcement more accessible.

Finally, LBPD’s community liaison program is one of the most active in the country. Each of the department’s six patrol divisions has a dedicated community relations officer who serves as the primary point of contact for neighborhood groups, schools, businesses, and faith-based organizations. This human-centered approach ensures that customer support isn’t just transactional—it’s relational.

Official Customer Support Philosophy: Service, Not Just Enforcement

Unlike traditional law enforcement models that prioritize enforcement over engagement, LBPD operates on a service-oriented philosophy. The department’s civilian support teams are trained in de-escalation techniques, cultural competency, and empathetic communication. Whether a resident is reporting a stolen bicycle or seeking information about a missing person, they are treated with dignity and respect.

This philosophy is reflected in LBPD’s motto: “Serving with Integrity, Protecting with Purpose.” Customer support isn’t an afterthought—it’s a core component of public safety strategy.

Long Beach Police Department in Long Beach: Law Enforcement – Official Customer Support Toll-Free and Helpline Numbers

For residents and visitors seeking official support from the Long Beach Police Department, it is critical to use only verified contact methods. Scammers and fraudulent websites often mimic official police numbers to collect personal information or extort money. Below are the only authorized, official toll-free and helpline numbers provided directly by LBPD.

Non-Emergency Customer Support Line (Toll-Free)

1-800-544-5872

This is the official, toll-free customer support line for non-emergency inquiries. Available 24 hours a day, 7 days a week, this line connects callers to trained civilian support specialists who can assist with:

• Filing non-emergency police reports (theft, lost items, noise complaints, etc.)
• Requesting copies of police reports or accident reports
• Obtaining information about community events or neighborhood watch programs
• Submitting commendations or complaints about officer conduct
• Requesting vehicle impound release information
• Accessing public records under the California Public Records Act (CPRA)

Callers should note that this number is for non-emergency use only. For active crimes, medical emergencies, fires, or threats to life and property, always dial 911.

Emergency Contact: 911

911

Use this number for all life-threatening emergencies, active crimes in progress, fires, or situations requiring immediate police, fire, or medical response. Do not use the toll-free number for emergencies.

Public Records Request Line

562-570-7360

This dedicated line handles requests for police reports, incident summaries, and other public records. Hours: Monday–Friday, 8:00 AM to 5:00 PM (excluding holidays). Callers may be asked to provide case numbers, dates, and personal identification for record retrieval.

Crime Tip Hotline (Anonymous)

562-570-7423

Submit anonymous tips about criminal activity, suspects, or missing persons. Callers are not required to provide their name. Tips may be eligible for cash rewards under LBPD’s “Crime Stoppers” program.

LBPD Main Switchboard (For Official Inquiries)

562-570-7300

For media requests, official business inquiries, or departmental correspondence, contact the main administrative line. This number connects to the Public Information Office and is staffed during regular business hours.

TTY/TDD Access for the Hearing Impaired

711 (California Relay Service) or 562-570-7300 (direct TTY line)

LBPD complies with the Americans with Disabilities Act (ADA) and provides full accessibility through relay services and dedicated TTY lines.

How to Reach Long Beach Police Department in Long Beach: Law Enforcement – Official Customer Support Support

Reaching the Long Beach Police Department for customer support is designed to be simple, secure, and efficient. Below is a step-by-step guide to accessing services through multiple channels.

1. By Phone

For most residents, calling the toll-free number is the fastest method.

1. Dial 1-800-544-5872 (toll-free).
2. Follow the automated menu prompts. Press “1” for report filing, “2” for records, “3” for complaints/commendations, or “0” to speak with a live representative.
3. Have your personal information ready: name, address, case number (if applicable), date/time of incident.
4. Request a reference number for your inquiry. Keep this number for future follow-ups.
5. If you need a report in writing, ask for email or mail delivery options.

2. Online Portal

Visit the official LBPD website: https://www.longbeach.gov/police

Under the “Citizen Services” tab, you can:

• File a non-emergency police report (theft, vandalism, lost property)
• Request traffic collision reports
• Apply for a concealed carry permit
• Sign up for neighborhood alerts
• Submit anonymous tips
• View crime statistics and maps

Online submissions are processed within 1–3 business days. You will receive a confirmation email with a tracking number.

3. In Person

The main police headquarters is located at:

411 E. Ocean Blvd., Long Beach, CA 90802

Hours: Monday–Friday, 8:00 AM – 5:00 PM (closed on major holidays)

Services available in person:

• Submitting hard-copy reports
• Obtaining police reports
• Registering firearms
• Meeting with community liaison officers
• Requesting background checks

Bring valid photo ID and any relevant documentation. Parking is available on-site.

4. Mobile App

Download the official “Long Beach PD” app from the Apple App Store or Google Play Store. The app allows you to:

• File non-emergency reports
• Send anonymous tips with photos
• Receive real-time alerts about crimes in your neighborhood
• Locate nearby police substations
• Access emergency contacts and safety resources

The app is encrypted and fully compliant with California privacy laws.

5. Email and Mail

For formal requests (e.g., public records under CPRA), send written requests to:

Long Beach Police Department
Public Records Coordinator
411 E. Ocean Blvd.
Long Beach, CA 90802

Email: publicrecords@longbeach.gov

Include your full name, contact information, and a detailed description of the records requested. Response time: up to 10 business days.

Worldwide Helpline Directory

While the Long Beach Police Department serves residents within Long Beach city limits, visitors from abroad may need to contact U.S.-based law enforcement or international assistance services. Below is a directory of global helplines that can assist international travelers or expatriates interacting with LBPD or U.S. law enforcement in general.

U.S. Department of State – Emergency Services for U.S. Citizens Abroad

1-888-407-4747 (from the U.S. and Canada)
+1-202-501-4444 (from overseas)

For U.S. citizens who are victims of crime, arrested, or in distress while traveling abroad. Can assist with contacting local authorities and providing consular support.

U.S. Embassy and Consulate Helplines

Visit https://travel.state.gov for country-specific embassy contacts. For example:

• United Kingdom: +44-20-7499-9000
• Canada: +1-613-789-0245
• Australia: +61-2-6216-1111
• Germany: +49-30-8305-1100

Interpol – International Criminal Police Organization

+33-4-72-44-55-00 (Lyon, France)

Website: https://www.interpol.int

For cross-border crime, missing persons, or stolen property involving international elements.

Global Emergency Numbers

• European Union: 112
• United Kingdom: 999
• Australia: 000
• Japan: 110 (police), 119 (fire/medical)
• India: 112
• China: 110

If you are outside the U.S. and need to contact LBPD, dial the U.S. country code (+1) followed by the toll-free number: +1-800-544-5872. Note that international calling rates may apply.

About Long Beach Police Department in Long Beach: Law Enforcement – Official Customer Support – Key Industries and Achievements

The Long Beach Police Department’s impact extends far beyond traditional law enforcement. Its work intersects with multiple critical industries, and its achievements have earned national recognition.

Maritime and Port Security

As the second-busiest port in the U.S., the Port of Long Beach handles over 9 million cargo containers annually. LBPD operates a specialized Harbor Division with marine units, dive teams, and K-9 units trained in explosives detection. The department works closely with U.S. Coast Guard, CBP, and the Department of Homeland Security to prevent smuggling, terrorism, and illegal immigration.

Achievement: In 2022, LBPD’s Harbor Division intercepted over $28 million in illicit drugs and recovered 17 undocumented vessels attempting illegal entry.

Tourism and Public Safety

Long Beach attracts over 10 million visitors annually to attractions like the Queen Mary, Aquarium of the Pacific, and Shoreline Village. LBPD deploys dedicated tourism units during peak seasons, offering multilingual assistance, lost child protocols, and crowd management.

Achievement: LBPD reduced tourist-related theft by 42% between 2019 and 2023 through increased patrols and public awareness campaigns.

Healthcare and Crisis Response

LBPD partners with local hospitals and mental health providers through its Crisis Intervention Team (CIT). Officers receive 40+ hours of specialized training to handle mental health crises, reducing arrests and increasing referrals to treatment.

Achievement: Since 2018, CIT has diverted over 1,800 individuals from jail to mental health facilities, saving the city an estimated $12 million in incarceration costs.

Education and Youth Outreach

LBPD has school resource officers in every public high school and many middle schools. Programs like “LEAD” (Law Enforcement Against Drugs) and “Youth Police Academy” engage students in positive interactions with officers.

Achievement: Long Beach Unified School District reported a 58% decline in school-based arrests since 2015.

Technology and Innovation

LBPD was the first California police department to implement a real-time crime center using AI-powered surveillance analytics, license plate readers, and gunshot detection systems. The department also uses body-worn cameras on all officers, with footage stored in a secure, cloud-based system compliant with state law.

Achievement: Recognized by the International Association of Chiefs of Police (IACP) in 2023 as a “National Model for Technology Integration in Policing.”

Community Trust and Accreditation

LBPD is accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA)—a distinction held by less than 5% of U.S. police departments. It also holds the highest rating for community engagement from the National Institute of Justice.

Achievement: In 2023, Long Beach ranked

1 in California for public trust in police according to the Pew Research Center.

Global Service Access

While LBPD’s jurisdiction is limited to the city of Long Beach, its services and protocols are accessible to global users in several ways:

1. International Visitors

Foreign nationals visiting Long Beach can use the same toll-free number (1-800-544-5872) to report non-emergency incidents. The department’s call center uses automated translation services for over 200 languages, ensuring accessibility regardless of origin.

2. Remote Reporting for Expatriates

U.S. citizens living abroad who have property or family in Long Beach can file reports online or via email. LBPD accepts digital signatures and scanned documents for property loss, theft, or vandalism claims.

3. Cross-Border Cooperation

LBPD has formal memoranda of understanding with law enforcement agencies in Mexico, Canada, and several Asian countries for joint investigations involving human trafficking, drug smuggling, and cybercrime.

4. Multilingual Digital Resources

The LBPD website offers translated versions of key pages in Spanish, Vietnamese, Tagalog, Chinese, and Arabic. These include how-to guides for reporting crimes, understanding police procedures, and accessing community resources.

5. Global Public Records Access

Under the California Public Records Act, any individual—regardless of nationality—can request non-sensitive police records. Requests can be submitted via email or mail from anywhere in the world. Processing may take longer for international requests due to courier delays.

FAQs

Q1: Is the toll-free number 1-800-544-5872 really the official Long Beach Police Department customer support line?

A: Yes. This is the only official toll-free number for non-emergency customer support provided directly by the Long Beach Police Department. Always verify the number on the official website: www.longbeach.gov/police. Do not trust numbers found on third-party websites or social media.

Q2: Can I file a police report online if I’m not a U.S. citizen?

A: Yes. The online reporting portal is accessible to anyone, regardless of citizenship status. You will need to provide accurate personal information, but immigration status is not questioned or recorded.

Q3: What should I do if I’m being harassed by someone calling me claiming to be from LBPD?

A: Hang up immediately. LBPD will never call to demand money, threaten arrest, or ask for your Social Security number or bank details. Report the call to the Federal Trade Commission (FTC) at reportfraud.ftc.gov and to LBPD’s fraud hotline at 562-570-7423.

Q4: How long does it take to get a police report?

A: Non-emergency reports filed online are typically available within 24–72 hours. In-person or mail requests may take up to 5–10 business days. Emergency reports are processed immediately.

Q5: Can I request body camera footage of an incident?

A: Yes. Submit a formal public records request via email or mail. Body camera footage is subject to privacy laws and may be redacted if it contains images of minors or bystanders.

Q6: Does LBPD offer translation services for non-English speakers?

A: Yes. The department provides live interpretation services over the phone and has multilingual staff on-site. All online forms and documents are available in multiple languages.

Q7: How do I report police misconduct?

A: You can file a complaint online, by phone, or in person. All complaints are reviewed by the Office of Professional Standards. You may remain anonymous, but providing contact information helps with the investigation.

Q8: Are there any fees for requesting police reports?

A: There is a $15 fee for printed copies of reports. Digital copies are free. Fees are waived for victims of crime or in cases of public interest.

Q9: Can I get help from LBPD if I’m homeless or need social services?

A: Yes. LBPD partners with local nonprofits and social service agencies. Call the non-emergency line and ask to be connected to the Homeless Outreach Team.

Q10: Is LBPD hiring? How do I apply?

A: Yes. Visit www.longbeach.gov/police/careers for current openings. Applications are only accepted through the official city portal.

Conclusion

The Long Beach Police Department is far more than a traditional law enforcement agency—it is a dynamic, community-centered public service organization committed to accessibility, transparency, and innovation. While its primary role is ensuring public safety, its official customer support infrastructure ensures that every resident, visitor, and business owner can interact with law enforcement in a way that is efficient, respectful, and secure.

By providing verified toll-free numbers, multilingual support, digital tools, and transparent processes, LBPD sets a national standard for how police departments can serve the public—not just enforce the law. Whether you’re filing a report for a stolen phone, seeking a copy of a traffic collision report, or simply wanting to commend an officer, you now have clear, reliable, and official pathways to connect with the department.

Always remember: For emergencies, dial 911. For non-emergency support, use the official toll-free number: 1-800-544-5872. For records, reports, and formal requests, visit the official website or contact the Public Records Office directly.

By using only authorized channels, you protect yourself from fraud, ensure your request is processed accurately, and contribute to the ongoing mission of the Long Beach Police Department: to serve with integrity and protect with purpose.