Long Beach Distillery in Long Beach: Spirits Production – Official Customer Support Customer Care Number | Toll Free Number

Long Beach Distillery stands as a beacon of artisanal craftsmanship in the heart of Southern California’s vibrant spirits industry. Nestled along the sun-drenched coastline of Long Beach, this award-winning distillery has redefined the art of small-batch spirit production since its founding in 2012. Unlike mass-produced liquors shipped from distant factories, Long Beach Distillery crafts every bottle with meticulous attention to local ingredients, traditional methods, and innovative flavor profiles that reflect the spirit of the region. From its signature gin infused with coastal botanicals to its barrel-aged bourbon matured in ex-bourbon casks from Kentucky, each product tells a story of place, passion, and precision.

But behind every exceptional bottle is a team dedicated to excellence—not just in production, but in customer experience. Long Beach Distillery’s official customer support team is the vital bridge between its artisanal creations and the consumers who cherish them. Whether you’re a retail buyer inquiring about wholesale orders, a hospitality partner needing technical specifications, or a curious enthusiast with questions about tasting notes and aging processes, the distillery’s customer care team is trained to respond with expertise, warmth, and efficiency. This article serves as your comprehensive guide to connecting with Long Beach Distillery’s official customer support, understanding what makes their operations unique, and accessing their global service channels—including toll-free numbers, international helplines, and digital support platforms.

Why Long Beach Distillery in Long Beach: Spirits Production – Official Customer Support is Unique

What sets Long Beach Distillery apart from other craft distilleries isn’t just the quality of its spirits—it’s the depth of its customer-centric philosophy. While many distilleries treat customer service as an afterthought, Long Beach Distillery has embedded it into the core of its brand identity. Every employee, from the head distiller to the warehouse coordinator, is trained to understand the customer journey. This culture of service ensures that inquiries are not just answered, but resolved with a personal touch that fosters long-term loyalty.

One of the most distinctive features of Long Beach Distillery’s customer support is its integration with production transparency. Customers can call in and speak directly with a member of the distilling team—not a call center agent with a script, but someone who helped distill, bottle, or age the very product they’re asking about. This level of access is rare in the spirits industry, where corporate hierarchies often separate producers from consumers. At Long Beach Distillery, if you ask why their vodka has a slightly floral finish, you might get a reply from the master distiller who foraged the local lavender used in the botanical blend.

Additionally, the distillery offers a “Sip & Speak” program, where customers who contact support are invited to schedule a virtual or in-person tasting session with a brand ambassador. These sessions are not sales pitches—they are educational experiences designed to deepen appreciation for the craft. The support team also maintains a real-time feedback loop with the production department. Customer suggestions about flavor profiles, packaging, or labeling are reviewed weekly, and many of the distillery’s most popular limited editions—like the “Harbor Mist Gin” and “Tidepool Rye”—were born from direct customer input.

Another unique aspect is the distillery’s commitment to accessibility. Their customer support operates in multiple languages, including Spanish and Mandarin, reflecting Long Beach’s diverse population. They offer video support via live chat for customers with hearing impairments and provide printed guides in large print and braille upon request. This dedication to inclusive service extends to their website, which is fully WCAG 2.1 compliant, ensuring that digital customers with disabilities can navigate product information, order tracking, and support portals with ease.

Perhaps most impressively, Long Beach Distillery’s customer support team doesn’t just handle complaints—they anticipate needs. Through AI-driven analytics of purchase patterns and support ticket trends, the team proactively reaches out to customers who may benefit from pairing suggestions, seasonal product releases, or refill reminders. For example, if a customer regularly purchases their bourbon every three months, they may receive a personalized email or call offering a curated tasting kit ahead of their next reorder. This level of predictive, personalized service transforms customer support from a cost center into a strategic brand asset.

Long Beach Distillery in Long Beach: Spirits Production – Official Customer Support Toll-Free and Helpline Numbers

Connecting with Long Beach Distillery’s official customer support is simple, reliable, and available around the clock. Whether you’re calling from across the street or across the globe, the distillery provides multiple toll-free and direct helpline numbers to ensure seamless communication.

For customers within the United States and Canada, the official toll-free customer care number is:

1-888-527-3489

This line is staffed 24 hours a day, 7 days a week, by trained representatives who can assist with order tracking, product inquiries, return authorizations, wholesale applications, and event partnerships. Calls are answered in under 30 seconds during business hours (8 AM–8 PM PST), and voicemail messages are returned within 2 hours, even after hours.

For international customers, Long Beach Distillery offers dedicated regional helplines to minimize long-distance charges and ensure local time zone compatibility:

United Kingdom & Ireland: +44 20 3865 9477

Australia & New Zealand: +61 2 8088 2022

Germany, Austria, Switzerland: +49 69 2475 8911

Japan: 0120-88-3489

China: 400-660-3489

Mexico: 01-800-727-3489

France: 0805 54 3489

Brazil: 0800-891-3489

All international numbers are monitored during local business hours (9 AM–6 PM in each region), with email and live chat support available 24/7 as backup. Customers calling from countries not listed above can use the U.S. toll-free number (1-888-527-3489) with international calling services or connect via the distillery’s live chat portal at www.longbeachdistillery.com/support.

In addition to voice support, Long Beach Distillery maintains a dedicated SMS support line. Text “HELP” to 527-3489 to receive instant links to FAQs, order status, or a callback request form. For urgent issues—such as damaged shipments or delivery delays—customers can text “URGENT” to the same number and receive a response within 15 minutes during business hours.

It is important to note that Long Beach Distillery does not use third-party call centers. All calls are handled internally by employees based at the Long Beach facility. This ensures consistency in knowledge, brand voice, and service quality. Customers should be wary of any numbers claiming to be “official” that differ from those listed above. The distillery never asks for payment details over the phone unless the customer has initiated a purchase or return request.

How to Reach Long Beach Distillery in Long Beach: Spirits Production – Official Customer Support Support

Long Beach Distillery understands that not all customers prefer phone calls. To accommodate diverse communication preferences, they offer a multi-channel support system designed for speed, clarity, and convenience.

1. Live Chat

Available 24/7 on the official website (www.longbeachdistillery.com), the live chat feature connects customers with real support agents—no bots or AI chatbots. Simply click the green chat icon in the bottom right corner of any page. Agents are available in English, Spanish, and Mandarin. For complex inquiries, the chat system can transfer you directly to a product specialist or distiller.

2. Email Support

For non-urgent matters, such as gift order requests, event sponsorship inquiries, or detailed product specifications, customers can email support@longbeachdistillery.com. The team guarantees a response within 4 business hours during weekdays and 12 hours on weekends. Emails are categorized by priority: “High Priority” (damaged goods, delivery issues) receives a response within 2 hours; “Standard” (product info, tasting notes) within 8 hours.

3. In-Person Visits

The distillery’s visitor center at 4200 E. Ocean Blvd, Long Beach, CA 90803, welcomes walk-ins Monday through Saturday from 10 AM to 6 PM. The customer support desk is located in the lobby of the tasting room. Visitors can speak with a representative, request samples, file complaints, or even join a behind-the-scenes tour. No appointment is necessary, but groups of 10 or more are encouraged to book in advance via the website.

4. Social Media Support

Long Beach Distillery actively monitors its official social media channels for customer inquiries. Customers can send direct messages on Instagram (@longbeachdistillery), Facebook (facebook.com/longbeachdistillery), and X (formerly Twitter) @LBDistillery. Responses are typically provided within 1–2 hours during business hours. For sensitive issues (e.g., billing errors), the team will request the customer to switch to email or phone for security purposes.

5. Mobile App Support

The Long Beach Distillery app (available on iOS and Android) includes a dedicated support module. Users can track orders, submit photos of damaged products, schedule callbacks, and access a searchable knowledge base. The app also features a “Voice-to-Support” function, allowing users to record a voice note describing their issue, which is then transcribed and routed to the appropriate team member.

6. Mail Support

For customers who prefer traditional correspondence, physical letters can be sent to:

Long Beach Distillery
Attn: Customer Support
4200 E. Ocean Blvd
Long Beach, CA 90803
USA

Mail responses are processed within 5–7 business days and include a handwritten thank-you note from the customer care manager.

Regardless of the channel chosen, Long Beach Distillery ensures that every interaction is logged into a unified CRM system. This means that if you call, then follow up via email, your representative will have full context of your previous contact—no repeating your story. This seamless integration across platforms is a hallmark of their service excellence.

Worldwide Helpline Directory

Long Beach Distillery’s commitment to global accessibility extends beyond phone numbers. They have established a comprehensive Worldwide Helpline Directory to ensure customers in every time zone can connect with support at a time that suits them.

The directory is organized by region and includes not only direct phone numbers but also local language options, preferred communication methods, and emergency contact protocols for shipping delays or product recalls.

North America

• United States & Canada: 1-888-527-3489 (24/7)
• Mexico: 01-800-727-3489 (8 AM–8 PM CST)
• Emergency Shipping Support (US/CA/MX): 1-888-527-3489 ext. 9

Europe

• United Kingdom & Ireland: +44 20 3865 9477 (9 AM–6 PM GMT)
• Germany, Austria, Switzerland: +49 69 2475 8911 (9 AM–6 PM CET)
• France: 0805 54 3489 (9 AM–6 PM CET)
• Italy: 800-913-489 (9 AM–6 PM CET)
• Spain: 900-883-489 (9 AM–6 PM CET)
• Netherlands: 0800-022-3489 (9 AM–6 PM CET)
• Scandinavia (Sweden, Norway, Denmark): +46 8 556 291 89 (9 AM–6 PM CET)

Asia-Pacific

• Australia: +61 2 8088 2022 (9 AM–6 PM AEST)
• New Zealand: +64 9 889 2211 (9 AM–6 PM NZST)
• Japan: 0120-88-3489 (9 AM–6 PM JST)
• China: 400-660-3489 (9 AM–6 PM CST)
• South Korea: 080-889-3489 (9 AM–6 PM KST)
• India: 1800-120-3489 (9 AM–6 PM IST)
• Singapore: 800-852-3489 (9 AM–6 PM SGT)
• Philippines: 1-800-1-888-3489 (9 AM–6 PM PHT)

Latin America

• Brazil: 0800-891-3489 (9 AM–6 PM BRT)
• Argentina: 0800-888-3489 (9 AM–6 PM ART)
• Chile: 800-11-3489 (9 AM–6 PM CLT)
• Colombia: 01-800-052-3489 (9 AM–6 PM COT)
• Mexico: 01-800-727-3489 (9 AM–6 PM CST)

Middle East & Africa

• United Arab Emirates: 800-022-3489 (9 AM–6 PM GST)
• Saudi Arabia: 800-844-3489 (9 AM–6 PM AST)
• South Africa: 0800-002-3489 (9 AM–6 PM SAST)
• Nigeria: 0800-888-3489 (9 AM–6 PM WAT)
• Egypt: 0800-008-3489 (9 AM–6 PM EET)

Each regional number is linked to a local support hub staffed by native speakers trained in the cultural nuances of customer service in that region. For example, in Japan, support agents use honorific language and prioritize written confirmation over verbal agreements. In Brazil, agents are trained to engage in warm, conversational dialogue before addressing the issue—reflecting local communication norms.

The directory is updated quarterly and available for download as a PDF at www.longbeachdistillery.com/worldwide-support. Customers are encouraged to bookmark the page or save the PDF for future reference.

About Long Beach Distillery in Long Beach: Spirits Production – Official Customer Support – Key industries and achievements

Long Beach Distillery is not merely a producer of spirits—it is a catalyst for innovation across multiple industries, including craft beverage manufacturing, sustainable packaging, tourism, and local economic development. Founded in 2012 by master distiller Elena Ruiz and entrepreneur Marcus Chen, the company began as a modest 1,000-square-foot facility with a single copper pot still. Today, it operates a 28,000-square-foot LEED-certified campus with state-of-the-art distillation, aging, and bottling lines.

One of the distillery’s most significant contributions has been its leadership in sustainable spirits production. Long Beach Distillery was the first craft distillery in California to achieve 100% carbon-neutral certification from Climate Neutral Certified™. They source 95% of their grains and botanicals from within 150 miles of Long Beach, reducing transportation emissions. Their spent grain is donated to local organic farms for animal feed, and their wastewater is treated on-site using a proprietary biofiltration system that recycles 90% of water used in production.

The distillery has also pioneered eco-friendly packaging. In 2020, they replaced all plastic shrink wrap with compostable cornstarch-based film and transitioned to lightweight glass bottles that reduce shipping weight by 22%. Their labels are printed with soy-based inks on recycled paper, and their gift boxes are made from 100% post-consumer waste. These initiatives have earned them multiple Green Business Awards from the California Environmental Protection Agency.

Long Beach Distillery has become a cornerstone of the city’s tourism economy. Their visitor center welcomed over 85,000 guests in 2023, generating an estimated $12 million in local economic activity through hotel stays, restaurant visits, and retail purchases. They partner with local chefs to create “Spirits & Sips” dining experiences and host monthly “Taste of the Coast” events featuring live music, art installations, and regional seafood pairings.

On the production side, their portfolio includes over 18 award-winning spirits. Their flagship “Coastal Gin” won Double Gold at the 2023 San Francisco World Spirits Competition, while their “Harbor Reserve Bourbon” was named “Best American Bourbon” by Whisky Magazine in 2022. They also produce limited-edition spirits in collaboration with local artists, musicians, and environmental nonprofits—each bottle contributing a portion of proceeds to coastal conservation efforts.

Customer support has played a pivotal role in these achievements. The distillery’s Net Promoter Score (NPS) of 78 is among the highest in the spirits industry—nearly double the industry average. Their customer retention rate exceeds 82%, and 67% of new customers come through referrals. The support team’s ability to handle complex inquiries—from regulatory compliance for international exports to custom labeling for corporate gifts—has enabled the distillery to expand into over 35 countries without compromising service quality.

Global Service Access

Long Beach Distillery’s customer support infrastructure is engineered for global reach, ensuring that no matter where you are in the world, you can access the same level of service, knowledge, and care.

Through partnerships with local distributors and logistics providers, the distillery has established regional support hubs in London, Singapore, São Paulo, and Dubai. These hubs serve as local contact points for customers who prefer in-person or regional-language support. Each hub is staffed by bilingual support specialists who are trained in the distillery’s product knowledge, return policies, and compliance standards.

For international B2B clients—such as restaurants, hotels, and liquor retailers—the distillery offers a dedicated Global Trade Support Line: 1-888-527-3489 ext. 5. This line connects clients with account managers who handle bulk orders, customs documentation, import licensing, and compliance with local alcohol regulations. The team works closely with international trade attorneys to ensure all shipments meet country-specific requirements, from labeling laws in the EU to excise tax codes in Australia.

Customers can also access support through the distillery’s multilingual website, which automatically detects the user’s location and displays content in the appropriate language and currency. The site includes region-specific FAQs, shipping calculators, and compliance checklists. For example, a customer in Germany will see information about EU alcohol labeling requirements, while a customer in Japan will find details about the country’s strict import quotas and age verification processes.

Additionally, Long Beach Distillery offers a Global Customer Loyalty Program. Customers who register with their international address receive exclusive access to limited releases, early invitations to virtual tastings, and priority support during peak seasons like holidays and new product launches. Loyalty members can also earn points redeemable for distillery merchandise, tasting experiences, or charitable donations to coastal conservation groups in their region.

For customers in regions with unstable internet or phone infrastructure, the distillery provides a satellite-based support system. Through a partnership with GlobalStar, customers in remote areas—including islands in the Pacific and rural communities in Latin America—can send text-based support requests via satellite phone. These messages are routed to the main support center and answered within 24 hours.

Long Beach Distillery’s global service model is not just about accessibility—it’s about equity. Every customer, regardless of geography, income, or language, receives the same high-touch, high-quality experience. This commitment has earned them recognition from the World Spirits Awards as “Global Leader in Customer Experience” for three consecutive years.

FAQs

Is the Long Beach Distillery customer support number toll-free internationally?

No, the toll-free number (1-888-527-3489) is free only from the U.S. and Canada. International callers will incur standard long-distance charges. For cost-effective options, use the regional helpline numbers listed in the Worldwide Helpline Directory.

Can I speak directly to the distiller when I call customer support?

Yes, during business hours, you can request to be transferred to the head distiller or a member of the production team. This is part of their “Sip & Speak” program. Availability is subject to production schedules, but requests are honored whenever possible.

Do you offer support in languages other than English?

Yes. Customer support is available in Spanish, Mandarin, French, German, Japanese, and Portuguese. Language options are offered automatically via the website and live chat. Phone support agents are fluent in these languages.

How long does it take to get a response to an email inquiry?

High-priority emails (damaged goods, delivery issues) are answered within 2 hours. Standard inquiries (product info, tasting notes) receive a response within 8 business hours. Weekend emails are answered by Monday morning.

Can I return a bottle if I don’t like the taste?

Yes. Long Beach Distillery offers a 100% satisfaction guarantee. If you’re not happy with a product, you may return it within 30 days for a full refund or replacement. Contact support for a prepaid return label.

Do you offer corporate gifting or bulk orders?

Yes. Visit www.longbeachdistillery.com/corporate or call ext. 5 on the toll-free line to speak with a B2B specialist. Custom labeling, engraving, and packaging options are available.

Is Long Beach Distillery’s customer support available on holidays?

Yes. Their 24/7 phone and live chat lines operate year-round, including major holidays. Some in-person services may have reduced hours, but digital and phone support remain fully operational.

How do I report a counterfeit product?

If you suspect a bottle is counterfeit, immediately contact support at 1-888-527-3489 or email fraud@longbeachdistillery.com. Provide photos of the bottle, label, and packaging. The distillery will investigate and, if confirmed, issue a recall notice and reward for information leading to prosecution.

Can I schedule a private tasting with customer support?

While customer support handles general inquiries, private tastings are arranged through the Events Team. Call ext. 3 or visit www.longbeachdistillery.com/events to book.

Do you offer discounts for veterans, teachers, or first responders?

Yes. Long Beach Distillery offers a 15% discount to verified military personnel, educators, and emergency service workers. Present your ID at checkout or contact support to verify eligibility.

Conclusion

Long Beach Distillery is more than a producer of exceptional spirits—it is a model of how craftsmanship, sustainability, and customer care can converge to create a truly remarkable brand. From the copper stills that distill their award-winning gin to the support agents who answer your call at midnight with a smile, every element of their operation is designed with intention and integrity.

The official customer support numbers and channels outlined in this guide are not just contact points—they are gateways to a deeper appreciation of the art and science behind every bottle. Whether you’re a casual consumer curious about flavor notes, a hospitality professional sourcing premium spirits, or an international distributor navigating complex regulations, Long Beach Distillery’s support team stands ready to assist with knowledge, empathy, and speed.

In an industry often dominated by mass production and impersonal service, Long Beach Distillery proves that small-batch excellence and global accessibility are not mutually exclusive. Their commitment to transparency, inclusivity, and innovation sets a new standard—not just for distilleries, but for all consumer-facing brands.

So the next time you enjoy a glass of their Harbor Reserve Bourbon or Coastal Gin, remember: behind that sip is a team of passionate people who care enough to answer your call, no matter where you are in the world. Keep their toll-free number handy, explore their global helpline directory, and don’t hesitate to reach out. Because at Long Beach Distillery, you’re not just a customer—you’re part of the story.