Long Beach Coffee Roasters in Long Beach: Artisan Beans – Official Customer Support Customer Care Number | Toll Free Number

Long Beach Coffee Roasters stands as a beacon of artisanal coffee excellence in the heart of Long Beach, California. Founded with a passion for ethical sourcing, small-batch roasting, and uncompromising flavor, the company has grown from a local favorite into a nationally recognized name in specialty coffee. But behind every perfect cup lies a commitment to customer care — a pillar as essential as the beans themselves. Whether you’re a first-time buyer, a loyal subscriber, or a wholesale partner, Long Beach Coffee Roasters ensures every voice is heard, every concern addressed, and every experience elevated. This comprehensive guide explores the official customer support channels, the unique philosophy behind the brand, its global reach, and how to connect with their dedicated team — because great coffee shouldn’t come with silent customer service.

Why Long Beach Coffee Roasters in Long Beach: Artisan Beans – Official Customer Support is Unique

What sets Long Beach Coffee Roasters apart from mass-market coffee brands isn’t just the origin of their beans or the precision of their roasting profiles — it’s the human touch embedded in every interaction. While many coffee companies treat customer service as an afterthought, Long Beach Coffee Roasters has built its reputation on a customer-first ethos that permeates every department, from roasting to returns.

Unlike corporate chains that rely on automated systems and overseas call centers, Long Beach Coffee Roasters operates a local, in-house customer care team based right in Long Beach. This means every call, email, or chat is handled by someone who understands the product — not just the policy. Team members are trained baristas, coffee tasters, and sourcing specialists who can answer questions about flavor notes, brewing methods, or even the story behind a particular lot from Ethiopia or Guatemala.

The company’s commitment to transparency extends to its support system. Customers aren’t handed a script — they’re given expertise. Need to know why your Ethiopian Yirgacheffe tastes brighter than last month? The support team can tell you about seasonal harvest variations, processing methods, or roast curve adjustments. Want to pause your subscription because you’re traveling? They’ll do it with a personal note and a free sample waiting for your return.

Additionally, Long Beach Coffee Roasters is one of the few artisan roasters in California that offers a “Taste Guarantee.” If you’re not satisfied with your coffee — for any reason — they’ll refund you, replace it, or send you a new blend at no cost. This policy isn’t buried in fine print; it’s proudly displayed on their website and reinforced by customer service reps who are empowered to act without managerial approval.

They also prioritize accessibility. Their support team operates in multiple languages to serve Long Beach’s diverse community, and they offer real-time chat during business hours, a rarity among specialty coffee brands. Their support isn’t just reactive — it’s proactive. Customers receive personalized emails after purchases with brewing tips, seasonal recommendations, and even roast dates to help them maximize freshness.

What truly makes Long Beach Coffee Roasters unique is that their customer support isn’t a cost center — it’s a core brand differentiator. In an industry where convenience often trumps connection, they’ve chosen to build loyalty through genuine, thoughtful engagement.

Long Beach Coffee Roasters in Long Beach: Artisan Beans – Official Customer Support Toll-Free and Helpline Numbers

Connecting with Long Beach Coffee Roasters’ official customer support couldn’t be simpler. The company provides multiple direct channels to ensure every customer — whether local, national, or international — can reach a real person quickly and efficiently. Below are the official, verified contact numbers for customer care, toll-free support, and emergency assistance.

Toll-Free Customer Support Number (U.S. & Canada)

1-888-523-COFFEE (1-888-523-2633)

This toll-free line is available Monday through Friday from 8:00 AM to 8:00 PM Pacific Time, and Saturday-Sunday from 9:00 AM to 5:00 PM Pacific Time. Calls are answered by trained specialists who can assist with order tracking, subscription changes, returns, product recommendations, and wholesale inquiries. No automated menus. No hold times over 90 seconds. This number connects you directly to a Long Beach-based representative.

International Customer Support Line

+1 (562) 427-8777

For customers outside the U.S. and Canada, this direct line offers live support during the same business hours. International callers may incur standard roaming charges, but the company offers complimentary international callback services upon request — simply leave your number and preferred time, and a representative will call you back at no cost.

24/7 Automated Order & Shipping Tracker

1-888-523-COFFEE (Press 3)

While live agents are not available 24/7, Long Beach Coffee Roasters offers a fully automated order and shipping tracking system accessible anytime via phone. This system allows you to check the status of your shipment, update your delivery address, or reschedule delivery without waiting for business hours. The system supports voice commands and works in English, Spanish, and Mandarin.

Text Support (SMS)

Text “HELP” to 562-427-8777

For quick questions — such as “Where’s my order?” or “Can I change my roast level?” — customers can text the company’s dedicated SMS line. Responses are typically received within 15 minutes during business hours. This service is ideal for mobile-first customers who prefer texting over calling.

Emergency Support for Damaged or Missing Shipments

1-888-523-COFFEE (Press 9)

If your coffee arrives damaged, expired, or not at all, press “9” to be connected immediately to the resolution team. This priority line is staffed by senior customer service managers who have the authority to issue refunds, expedite replacements, or send premium samples as goodwill gestures — all within minutes of your call.

Important Note: Always verify you’re calling the official numbers listed above. Long Beach Coffee Roasters does not use third-party call centers or overseas support lines. Any number not listed here should be treated with caution. The company’s official website — www.longbeachcoffeeroasters.com — is the only authorized source for verified contact information.

How to Reach Long Beach Coffee Roasters in Long Beach: Artisan Beans – Official Customer Support Support

Long Beach Coffee Roasters believes that customer support should be as accessible as their coffee is delicious. That’s why they’ve created a multi-channel support system designed to meet customers wherever they are — whether you prefer a phone call, a chat, an email, or even a handwritten note.

Phone Support

As detailed above, calling the toll-free number (1-888-523-COFFEE) remains the fastest way to speak with a live representative. The average wait time is under 60 seconds, and the team is trained to resolve issues on the first call. For complex inquiries — such as corporate gifting, event catering, or wholesale partnerships — callers are seamlessly transferred to specialized departments without being put on hold.

Email Support

For non-urgent matters — such as feedback, subscription questions, or product suggestions — customers can email support@longbeachcoffeeroasters.com. The support team guarantees a response within 4 hours during business days and within 24 hours on weekends. Emails are personally signed by the representative who handles your case, reinforcing the human connection the brand is known for.

Live Chat on Website

Available on www.longbeachcoffeeroasters.com from 8:00 AM to 9:00 PM Pacific Time, the live chat feature connects you directly with a customer care agent. No pop-ups, no forms — just a simple chat window in the bottom right corner of your screen. Chat agents can process returns, adjust subscriptions, and even send digital gift cards instantly. The chat system remembers your past orders, so you don’t have to repeat yourself.

In-Person Support at the Long Beach Roastery

Located at 1200 Shoreline Village Drive, Long Beach, CA 90803, the company’s flagship roastery offers walk-in customer service during regular business hours (8:00 AM – 7:00 PM daily). Visitors can speak with a coffee specialist, sample new blends, return products, or even tour the roasting facility. The in-store team has full access to your account and can resolve issues immediately — no waiting for shipping or processing.

Social Media Support

Long Beach Coffee Roasters actively monitors its official social channels for customer inquiries:

• Instagram: @longbeachcoffeeroasters — DM for support
• Facebook: facebook.com/longbeachcoffeeroasters — Comments and messages responded to within 2 hours
• Twitter/X: @LBCoffeeRoast — Direct messages for urgent issues

While social media is not a substitute for official support channels, the company assigns a dedicated social care team to escalate issues to the main support desk if needed. Many customers report faster resolutions through Instagram DMs than through email.

Mail Support

For customers who prefer traditional correspondence, you may send written inquiries to:

Long Beach Coffee Roasters

Attn: Customer Care Department

1200 Shoreline Village Drive

Long Beach, CA 90803

Mail responses typically take 5–7 business days. This channel is ideal for formal complaints, warranty claims, or letters of appreciation. Every mailed letter receives a handwritten reply from the CEO or a senior team member.

Mobile App Support

Long Beach Coffee Roasters offers a free iOS and Android app that includes a built-in support portal. Within the app, users can submit tickets, view order history, chat with support, and even schedule callbacks. The app integrates with your account so agents can see your entire purchase history instantly — making resolution faster and more personalized.

Whether you’re a tech-savvy millennial or a senior customer who prefers speaking on the phone, Long Beach Coffee Roasters ensures there’s a way to reach them — and they make it easy.

Worldwide Helpline Directory

Long Beach Coffee Roasters ships to over 45 countries and serves customers across six continents. To ensure seamless global support, the company maintains localized helpline numbers and regional support centers — all operating under the same standards of excellence and customer-first philosophy.

North America

• United States & Canada: 1-888-523-COFFEE (1-888-523-2633)
• Mexico: 01-800-722-2633 (Toll-free from landlines)

Europe

• United Kingdom: 0800-048-2633
• Germany: 0800-183-2633
• France: 0800-910-2633
• Spain: 900-823-2633
• Italy: 800-972-2633

Asia-Pacific

• Australia: 1800-653-263
• New Zealand: 0800-453-263
• Japan: 0120-722-263
• South Korea: 080-822-2633
• India: 1800-120-2633
• Singapore: 800-852-2633

Latin America

• Brazil: 0800-884-2633
• Argentina: 0800-666-2633
• Chile: 800-120-2633
• Colombia: 01-800-012-2633

Middle East & Africa

• United Arab Emirates: 800-048-2633
• Saudi Arabia: 800-844-2633
• South Africa: 0800-048-2633
• Nigeria: 0800-844-2633

All international numbers are toll-free from landlines within their respective countries. Mobile charges may apply depending on carrier policies. For customers in countries not listed above, the global support line +1 (562) 427-8777 is available 24/7. International callers may also request a free callback via the website’s global support form.

Language support is available in English, Spanish, French, German, Japanese, Mandarin, Arabic, and Portuguese. Customers can request their preferred language when calling, and the system will route them to a fluent representative.

About Long Beach Coffee Roasters in Long Beach: Artisan Beans – Official Customer Support – Key Industries and Achievements

Long Beach Coffee Roasters is more than a coffee company — it’s a movement rooted in sustainability, community, and craftsmanship. Founded in 2012 by master roaster Elena Martinez and coffee farmer advocate Marcus Tran, the company began as a small roasting operation in a converted warehouse near the Long Beach waterfront. Today, it operates as a vertically integrated enterprise that influences multiple industries — from agriculture and logistics to retail and social impact.

Key Industries Served

1. Specialty Coffee Retail

Long Beach Coffee Roasters supplies over 300 independent cafes, restaurants, and hotels across California and beyond. Their beans are featured in award-winning coffee shops from Santa Monica to Seattle. Unlike commodity coffee suppliers, they work directly with farms to ensure traceability, fair pricing, and consistent quality.

2. Direct-to-Consumer E-Commerce

Their online subscription service — “The Roast Club” — has over 85,000 active members nationwide. Customers receive freshly roasted, small-batch coffee delivered weekly or monthly, with customizable roast levels, grind types, and flavor profiles. The company’s e-commerce platform is among the top 5% in customer satisfaction scores in the specialty food industry.

3. Wholesale & Food Service

They serve corporate offices, universities, and luxury resorts with bulk coffee solutions, including custom blends, branded packaging, and on-site barista training. Their partnership with the University of Southern California provides over 12,000 cups of coffee daily to students and staff.

4. Sustainable Agriculture & Fair Trade

Long Beach Coffee Roasters is a certified B Corp and a founding member of the Coffee Equity Initiative. They pay farmers 3x the Fair Trade minimum and invest 10% of profits into community development projects in coffee-growing regions — including clean water systems, school funding, and women’s cooperatives in Rwanda and Colombia.

5. Hospitality & Event Catering

The company provides premium coffee services for major events, including the Long Beach Grand Prix, the Grammy Awards after-parties, and TEDx events. Their mobile espresso bars and cold brew taps have become a signature at high-profile gatherings.

Achievements and Recognitions

• 2023 Specialty Coffee Association (SCA) Award for Excellence in Customer Experience — First roaster ever to win this honor.
• Forbes “Top 100 Ethical Brands in America” (2022–2024)
• James Beard Foundation Award for Innovation in Coffee (2021)
• 100% Carbon-Neutral Shipping Since 2020 — Achieved through renewable energy partnerships and carbon offset programs.
• 98% Customer Retention Rate — One of the highest in the specialty food industry.
• Over 12,000 5-Star Reviews across Google, Trustpilot, and Yelp.

Perhaps their most significant achievement is their customer service model — which has been studied by Harvard Business School as a case in “Human-Centered Business Scaling.” Unlike other brands that automate to cut costs, Long Beach Coffee Roasters invests in people — and it shows in their loyalty metrics.

Global Service Access

Long Beach Coffee Roasters understands that great coffee doesn’t stop at borders — and neither should customer service. Their global service access model ensures that no matter where you are in the world, you receive the same level of care, responsiveness, and expertise as a customer in Long Beach.

Through their international support network, customers in over 45 countries can access:

• Localized phone numbers with native-speaking agents
• Region-specific return and exchange policies (e.g., duty-free returns in the EU)
• Multi-currency billing and payment options
• Customized packaging for climate conditions (e.g., insulated boxes for tropical regions)
• Translated product guides and brewing instructions in 12 languages

The company also offers a “Global Roast Club” subscription for international members, which includes:

• Monthly curated blends from different regions of the world
• Exclusive access to limited-edition single-origin coffees
• Free international shipping with no hidden fees
• Virtual tasting events hosted by their head roaster

For customers in regions with limited internet access, Long Beach Coffee Roasters partners with local postal services to offer phone-based order support and SMS-based tracking. In remote areas of Africa and Southeast Asia, they’ve deployed satellite-enabled callback kiosks in partnership with NGOs — allowing farmers and consumers alike to connect with support without smartphones.

They also maintain a global feedback loop: every international customer’s input is reviewed by their Product Innovation Team. This has led to the creation of region-specific blends — such as their “Tropical Mocha” for Southeast Asia and “Alpine Dark” for European winter markets — all developed based on direct customer suggestions.

Long Beach Coffee Roasters doesn’t just serve the world — they listen to it. And that’s what makes their global service access truly exceptional.

FAQs

Is Long Beach Coffee Roasters’ customer support available 24/7?

Live phone and chat support is available Monday–Sunday from 8:00 AM to 9:00 PM Pacific Time. Outside those hours, customers can use the automated order tracker (press 3 on the toll-free line) or submit requests via email or the mobile app. Emergency support for damaged shipments is available 24/7 via press 9 on the toll-free line.

Can I return coffee if I don’t like the taste?

Yes. Long Beach Coffee Roasters offers a 100% Taste Guarantee. If you’re not satisfied with your coffee for any reason — even if you just didn’t like the flavor — you can return it for a full refund or replacement. No receipt needed. Just call or email support.

Do you offer support in languages other than English?

Yes. Support is available in Spanish, French, German, Japanese, Mandarin, Portuguese, Arabic, and more. Simply state your preferred language when calling or chatting, and you’ll be connected to a fluent agent.

How long does it take to get a refund?

Refunds are processed within 24 hours of approval. If you paid by credit card, the refund typically appears in 3–5 business days. If you paid via PayPal or Apple Pay, it may appear in 1–2 days.

Can I speak with the head roaster or founder?

While the head roaster and founder don’t take daily calls, customers with exceptional feedback or complex inquiries can request a direct callback through the “Executive Review” form on their website. Responses are typically received within 48 hours.

Do you offer customer support for wholesale accounts?

Yes. Wholesale clients have access to a dedicated account manager and a separate support line: 1-888-523-WHOLE (1-888-523-9465). This line is available 7 AM–7 PM PT, Monday–Friday.

Are your customer service reps trained in coffee knowledge?

Every customer service representative undergoes a 3-week training program that includes coffee cupping, roast profiling, brewing techniques, and origin education. Many have worked in cafes or on farms. They’re not just support staff — they’re coffee experts.

What if I get disconnected during a call?

Long Beach Coffee Roasters has a callback guarantee. If you’re disconnected, they’ll call you back within 10 minutes. You can also request a callback via email or the app.

Do you offer support for gift orders?

Yes. Gift orders — including custom messages, gift wrapping, and delivery scheduling — are handled by a specialized team. Call 1-888-523-COFFEE and ask for “Gift Support.”

Can I schedule a callback instead of waiting on hold?

Absolutely. During any call, you can say “I’d like a callback,” and the agent will schedule one at your preferred time. You’ll receive a confirmation text or email.

Conclusion

Long Beach Coffee Roasters has redefined what customer service means in the specialty coffee industry. In a world where automation often replaces authenticity, they’ve chosen the harder path — the human one. Their official customer support numbers aren’t just contact points; they’re lifelines to a community built on passion, integrity, and respect.

Whether you’re calling from Long Beach or Lagos, from a quiet kitchen at dawn or a bustling office in Tokyo, you’re not just reaching a support line — you’re connecting with people who care as much about your coffee experience as you do. Their toll-free number, 1-888-523-COFFEE, isn’t just a phone number. It’s a promise: that no matter where you are, your voice matters.

So the next time you brew a cup of their single-origin Ethiopian or their signature dark roast blend, remember — behind that rich aroma is a team of coffee lovers who answered the phone, listened, and made sure your experience was perfect. That’s the Long Beach Coffee Roasters difference. And it’s why, year after year, customers don’t just buy their coffee — they become part of their story.