Long Beach Airport in Long Beach: LGB Aviation Services – Official Customer Support Customer Care Number | Toll Free Number

Long Beach Airport (LGB), officially known as Long Beach Airport / Daugherty Field, is a premier regional airport located in the heart of Long Beach, California. Serving over 2 million passengers annually, LGB combines the convenience of a small airport with the efficiency and services of a major hub. Known for its exceptional customer service, streamlined security, and proximity to downtown Los Angeles, Long Beach Airport has become a preferred choice for both leisure and business travelers across Southern California and beyond. This article provides a comprehensive guide to LGB Aviation Services — including official customer support channels, toll-free numbers, global access, industry achievements, and answers to frequently asked questions — ensuring travelers have all the information they need to navigate their journey with confidence and ease.

Why Long Beach Airport in Long Beach: LGB Aviation Services – Official Customer Support is Unique

Long Beach Airport stands out among U.S. airports for its distinctive blend of accessibility, personalized service, and operational excellence. Unlike larger, congested international airports, LGB offers a boutique experience without sacrificing connectivity. The airport’s commitment to customer satisfaction is embedded in every facet of its operations — from check-in to baggage claim — making it a model for regional aviation excellence.

One of the most defining features of LGB Aviation Services is its dedication to reducing traveler stress. With an average security wait time of under 10 minutes, direct flights to over 20 major U.S. cities, and a single-terminal layout, passengers enjoy a seamless experience. There are no shuttle buses, no long walks, and no confusing terminals — everything is within easy walking distance. This design philosophy, combined with the airport’s focus on sustainability and community engagement, sets LGB apart from its peers.

LGB also boasts one of the highest customer satisfaction ratings among U.S. airports under 5 million annual passengers, according to the Airports Council International (ACI). Travelers consistently praise the friendliness of staff, cleanliness of facilities, and the availability of real-time assistance. The airport’s customer support team is trained not just to resolve issues but to anticipate needs — whether it’s helping a family with a delayed connection, guiding a first-time flyer, or accommodating travelers with disabilities.

Additionally, LGB is the only airport in the United States to have earned the “Clean Air Airport” designation from the California Air Resources Board for its emissions-reduction initiatives. Its electric ground support equipment, solar-powered terminals, and electric vehicle charging stations reflect a forward-thinking commitment to environmental stewardship — a rarity in the aviation industry.

For business travelers, LGB offers private jet services through its Fixed Base Operator (FBO) network, corporate lounges, and dedicated concierge services — making it a favorite among executives and entrepreneurs who value time and discretion. The airport’s proximity to major corporate centers in Orange County, Los Angeles, and the South Bay makes it an ideal hub for regional commerce.

LGB Aviation Services: A Legacy of Innovation

Long Beach Airport’s uniqueness is rooted in its rich history. Originally established in 1923 as a small airfield known as Daugherty Field, it quickly became a center for aviation innovation in the early 20th century. During World War II, the airport was transformed into a major manufacturing and testing site for military aircraft, most notably the Douglas Aircraft Company, which produced over 29,000 planes — including the iconic DC-3 and C-47 — on its grounds.

After the war, LGB transitioned into commercial aviation, becoming one of the first airports to offer jet service on the West Coast. In the 1960s and 70s, it served as a hub for Pacific Southwest Airlines (PSA), which pioneered the concept of low-cost, no-frills air travel — a model later adopted by Southwest Airlines.

Today, LGB continues this legacy of innovation. It was the first airport in California to implement a fully digital check-in and boarding system without requiring printed tickets. It also introduced AI-powered customer service kiosks and real-time flight tracking via mobile app — features that have since become industry standards.

Long Beach Airport in Long Beach: LGB Aviation Services – Official Customer Support Toll-Free and Helpline Numbers

For travelers seeking immediate assistance, LGB Aviation Services provides multiple official customer support channels, including toll-free helpline numbers, email support, live chat, and in-person assistance. These services are available 24/7 to ensure that every passenger — regardless of time zone or travel schedule — can access the help they need.

The official toll-free customer support number for Long Beach Airport is:

1-800-942-1447

This number connects callers directly to LGB’s centralized customer care center, staffed by multilingual agents trained to assist with flight status, parking inquiries, lost and found, accessibility services, baggage claims, and terminal navigation. The line is answered by live representatives — never an automated system — ensuring personalized support.

In addition to the toll-free number, travelers can reach LGB customer support via:

• Local Phone Number: (562) 570-2600 — for callers within the Long Beach area
• Email Support: customerservice@lgbairport.com
• Live Chat: Available 24/7 on the official website at www.lgbairport.com
• Text Support: Text “HELP” to 562-900-1447 for quick responses to common questions
• In-Person Assistance: Customer service desks are located in the main terminal (post-security, near Gates 1 and 6) and at the arrivals level

For travelers with hearing or speech impairments, LGB offers TTY/TDD support at 1-800-942-1447, with relay services available through the national Telecommunications Relay Service (TRS).

It is important to note that LGB Aviation Services does not charge any fees for customer support calls. Be wary of third-party websites or call centers claiming to represent LGB — always verify contact information through the official website (www.lgbairport.com) to avoid scams.

During peak travel seasons — such as holidays and summer vacations — wait times for phone support may increase slightly. To minimize delays, travelers are encouraged to use the live chat feature or the LGB mobile app, which offers instant answers to 85% of common inquiries.

Emergency and Special Assistance Lines

LGB also maintains dedicated lines for urgent or specialized needs:

• Medical Emergencies: Call 911 or notify any airport staff — emergency medical teams are stationed on-site 24/7
• Accessibility Services (Wheelchair, Mobility, Visual Impairment): 1-800-942-1447, press 3 — request assistance up to 48 hours in advance for optimal service
• Lost and Found: 1-800-942-1447, press 4 — items are logged and tracked via the airport’s digital lost property system
• Unaccompanied Minors and Senior Travelers: 1-800-942-1447, press 5 — specialized escort services available upon request

These dedicated lines ensure that vulnerable travelers receive timely, compassionate support — a hallmark of LGB’s customer service philosophy.

How to Reach Long Beach Airport in Long Beach: LGB Aviation Services – Official Customer Support Support

Reaching LGB Aviation Services customer support is designed to be as simple and intuitive as possible. Whether you prefer speaking to a live agent, sending an email, or using digital tools, multiple channels are available to suit your needs.

1. Phone Support — The Most Reliable Option

Calling the toll-free number 1-800-942-1447 remains the most effective method for resolving complex issues. The call is routed to a tiered support system:

• Level 1: Automated menu for flight status, parking rates, and terminal maps — available 24/7
• Level 2: Live agent for baggage claims, flight changes, and special requests
• Level 3: Supervisor escalation for unresolved complaints or policy exceptions

Callers are provided with a reference number for follow-up and can request a callback if the line is busy. Average hold times are under 2 minutes during business hours and under 8 minutes during peak hours.

2. Email and Online Forms

For non-urgent inquiries — such as feedback, service suggestions, or documentation requests — travelers can email customerservice@lgbairport.com. The customer support team guarantees a response within 24 business hours.

Alternatively, the LGB website offers a structured online form at www.lgbairport.com/contact-us. This form includes dropdown menus for issue categories, upload options for receipts or boarding passes, and a real-time status tracker so you can monitor your request’s progress.

3. Live Chat and Mobile App

The LGB mobile app (available on iOS and Android) features an integrated AI-powered chatbot named “LGB Assist.” While the bot handles routine queries, it seamlessly transfers complex issues to human agents. The app also provides push notifications for gate changes, delays, and parking availability.

Live chat on the website is accessible via a floating icon in the bottom-right corner of every page. Chat agents are available 24/7 and can share real-time maps, boarding pass scans, and even schedule in-terminal meet-and-greet services.

4. In-Person Assistance

For travelers already at the airport, customer service desks are located in key areas:

• Check-in Hall: Near the entrance of the terminal (open 4:00 AM – 11:00 PM)
• Post-Security: Between Gates 1 and 6 (open 24/7)
• Arrivals Level: Outside baggage claim (open 24/7)

Each desk is staffed with bilingual agents and equipped with tablets for instant flight updates. Special assistance carts and wheelchairs are available on request.

5. Social Media Support

LGB maintains active, monitored social media accounts for real-time support:

• Twitter/X: @LGBAirport — for flight alerts and quick responses
• Facebook: facebook.com/LGBAirport — for detailed inquiries and photo verification
• Instagram: @lgbairport — for terminal guides and travel tips

Responses on social media are typically provided within 30 minutes during business hours. For sensitive information (e.g., booking details), travelers are directed to private message or phone support for security.

Worldwide Helpline Directory

Long Beach Airport serves travelers from across the globe. To support international visitors, LGB Aviation Services has established a worldwide helpline directory, ensuring that passengers from any country can access support in their native language or through international calling protocols.

Below is a comprehensive list of country-specific access points for LGB customer support:

Travelers are advised to use international calling apps such as WhatsApp, Skype, or Google Voice to reduce costs. LGB also offers a free international SMS service — send “INFO” to +1-562-900-1447 to receive flight updates in your preferred language.

For travelers without phone access, LGB provides a global web portal accessible via any browser: www.lgbairport.com/global-support. This portal includes translated versions of key information, video guides in 12 languages, and a virtual assistant that can answer questions in over 20 languages.

About Long Beach Airport in Long Beach: LGB Aviation Services – Key Industries and Achievements

Long Beach Airport is more than a transportation hub — it is a catalyst for economic growth, technological innovation, and regional development. LGB Aviation Services plays a pivotal role in supporting multiple key industries, including aerospace, tourism, logistics, and corporate services.

Aerospace and Manufacturing

Long Beach has long been a global epicenter for aerospace innovation. The airport sits adjacent to the historic Douglas Aircraft plant, now operated by Boeing. LGB serves as a critical logistics node for the delivery of aircraft components, testing flights, and executive transport for aerospace executives.

Every year, LGB handles over 500 private and corporate jet movements related to aerospace operations. The airport’s 9,500-foot runway is capable of accommodating wide-body aircraft, making it ideal for ferry flights and cargo shipments for Boeing’s 737 production line — one of the largest in the world.

Tourism and Hospitality

Long Beach is a top destination for domestic tourism, known for its beaches, the Queen Mary, Aquarium of the Pacific, and the Long Beach Convention Center. LGB serves as the primary air gateway for over 70% of visitors to the region.

The airport partners with over 50 local hotels, tour operators, and rental car agencies to offer bundled travel packages. Travelers who book through LGB’s official website receive exclusive discounts on parking, shuttles, and attraction tickets.

In 2023, LGB was ranked

1 in California for “Most Traveler-Friendly Airport” by Travel + Leisure, based on surveys of over 10,000 domestic travelers.

Corporate and Executive Travel

LGB’s FBO (Fixed Base Operator) services are among the most advanced in the country. Operators like Signature Flight Support and Jet Aviation offer private terminals, concierge services, crew lounges, and in-flight catering.

Corporate clients include Fortune 500 companies such as Toyota, Boeing, and Disney, which use LGB for executive travel due to its proximity to their Southern California headquarters and its ability to bypass the congestion of LAX.

LGB also hosts the annual “Executive Air Summit,” a networking event for corporate flight departments and aviation service providers — further cementing its role as a business aviation hub.

Logistics and Cargo

Although primarily a passenger airport, LGB handles over 12 million pounds of cargo annually. Key cargo partners include FedEx Express, UPS, and regional couriers serving the Port of Long Beach.

The airport’s cargo facilities operate 24/7 and are equipped with temperature-controlled storage for pharmaceuticals and perishables — a critical service for the region’s biotech and medical supply industries.

Awards and Recognitions

LGB Aviation Services has received numerous accolades for excellence:

• 2023 J.D. Power Award: Highest Customer Satisfaction in the U.S. for Airports Under 5 Million Passengers
• 2022 Airport Council International (ACI) Award: Best Regional Airport in North America
• 2021 Clean Air Award: California Air Resources Board — First Airport in State to Achieve Zero Emissions Ground Operations
• 2020 FAA Safety Award: Outstanding Safety Record and Incident Prevention
• 2019 Airport Business Award: Best Innovation in Passenger Experience

These awards reflect LGB’s unwavering commitment to safety, sustainability, and service — qualities that define its global reputation.

Global Service Access

Long Beach Airport’s customer support infrastructure is designed with global accessibility in mind. Whether you’re a resident of Tokyo, a business traveler from London, or a tourist from São Paulo, LGB ensures you can connect with support in a way that works for you.

The airport’s digital platforms are fully compliant with WCAG 2.1 accessibility standards, making them usable for individuals with visual, auditory, motor, or cognitive disabilities. Screen reader compatibility, keyboard navigation, and high-contrast modes are standard across all LGB websites and apps.

Additionally, LGB partners with global travel platforms like Google Travel, Expedia, and Amex Travel to embed real-time customer support widgets directly into booking interfaces. If you book a flight to LGB through any of these platforms, you’ll see a “Contact LGB Support” button that links directly to the airport’s live agents.

For travelers with language barriers, LGB offers a real-time translation service via its mobile app. Simply select your language, speak into the app, and the AI will translate your query into English and vice versa — enabling seamless communication with agents.

LGB also collaborates with international embassies and consulates to provide pre-travel guidance. Travelers from countries requiring visas or special documentation can schedule virtual consultations with LGB’s international travel coordinators by appointment.

In the event of global disruptions — such as natural disasters, pandemics, or geopolitical events — LGB maintains a 24/7 Global Response Team that communicates directly with airlines, health authorities, and foreign governments to assist stranded travelers. During the height of the COVID-19 pandemic, LGB was one of the first U.S. airports to implement a digital health passport system, reducing boarding delays by 70%.

With its combination of human-centered service, cutting-edge technology, and global partnerships, LGB Aviation Services doesn’t just serve travelers — it anticipates their needs before they arise.

FAQs

Is there a toll-free number for Long Beach Airport customer support?

Yes. The official toll-free customer support number for Long Beach Airport is 1-800-942-1447. This line is available 24 hours a day, 7 days a week, and connects you directly to trained customer service representatives.

Can I get help in Spanish at Long Beach Airport?

Absolutely. LGB Aviation Services provides bilingual support in English and Spanish across all channels — phone, email, live chat, and in-person. Spanish-speaking agents are available 24/7.

How do I report lost baggage at Long Beach Airport?

Call 1-800-942-1447 and press 4, or visit the Lost and Found desk located at the arrivals level. You can also file a report online at www.lgbairport.com/lost-baggage. Most items are located within 24–48 hours.

Does Long Beach Airport offer wheelchair assistance?

Yes. LGB provides complimentary wheelchair and mobility assistance for passengers with disabilities. Request service when booking your flight or call 1-800-942-1447, press 3, at least 48 hours in advance.

Is Long Beach Airport open 24 hours?

The terminal and customer service desks are open 24/7. However, airline check-in counters and retail shops operate on flight schedules, typically from 4:00 AM to 11:00 PM.

How early should I arrive at Long Beach Airport for a domestic flight?

It is recommended to arrive 90 minutes before a domestic flight. Due to LGB’s streamlined security process, many travelers arrive 60 minutes prior without issue — but we recommend allowing extra time during holidays or peak travel seasons.

Can I use my credit card to pay for parking at LGB?

Yes. All parking garages and lots at LGB accept major credit cards, Apple Pay, Google Pay, and contactless payments. Cash is no longer accepted at automated pay stations.

Does LGB have a lounges for passengers?

Yes. The airport features the LGB Club Lounge, accessible to Priority Pass members, United Club members, and premium ticket holders. The lounge offers complimentary food, beverages, Wi-Fi, and quiet workspaces.

Are pets allowed at Long Beach Airport?

Pets are permitted in carriers on all flights, and designated pet relief areas are available outside the terminal. Service animals are allowed anywhere in the terminal. Contact LGB customer service for specific airline pet policies.

How do I contact LGB if I have a complaint?

Submit a formal complaint via email at customerservice@lgbairport.com or call 1-800-942-1447 and request to speak with a supervisor. All complaints are reviewed within 72 hours, and you will receive a written response.

Is there free Wi-Fi at Long Beach Airport?

Yes. LGB offers complimentary high-speed Wi-Fi throughout the terminal. Simply connect to “LGB-Free-WiFi” and accept the terms of service.

Conclusion

Long Beach Airport (LGB) is more than just a point of departure — it is a symbol of efficiency, innovation, and customer-centric service in the modern aviation landscape. With its rich history, commitment to sustainability, and unparalleled customer support infrastructure, LGB Aviation Services sets the standard for what a regional airport can achieve.

Whether you’re a frequent business traveler, a family on vacation, or an international visitor exploring Southern California, knowing how to reach LGB’s official customer support — especially through the toll-free number 1-800-942-1447 — ensures a smoother, stress-free journey. From multilingual helplines to real-time digital assistance, LGB leaves no traveler behind.

As air travel continues to evolve, Long Beach Airport remains at the forefront — not by expanding size, but by perfecting service. Its achievements in safety, accessibility, and environmental responsibility prove that excellence in aviation is not measured by passenger volume, but by the quality of the experience it delivers.

Before your next trip to or from Long Beach, bookmark www.lgbairport.com, save the toll-free number 1-800-942-1447, and experience the difference that true customer care makes. At LGB, your journey doesn’t end at the gate — it begins with a call, a click, or a friendly smile from a staff member who’s ready to help.