International City Theatre in Long Beach: Professional Stage – Official Customer Support Customer Care Number | Toll Free Number

International City Theatre (ICT) in Long Beach, California, stands as a beacon of professional theatre arts on the Southern California coast. Renowned for its high-caliber productions, diverse repertoire, and commitment to community engagement, ICT has earned national recognition as a premier regional theatre. However, despite its artistic excellence, many patrons and stakeholders encounter confusion when seeking official customer support—particularly regarding contact details for ticketing, accessibility services, group bookings, and general inquiries. This article serves as the definitive guide to International City Theatre’s official customer support channels, including verified toll-free numbers, live assistance options, and global access protocols. Whether you're a first-time attendee, a season subscriber, or a corporate partner, understanding how to connect with ICT’s professional support team ensures a seamless and enriching experience with one of California’s most respected cultural institutions.

Introduction: The Legacy of International City Theatre in Long Beach

Founded in 1979, International City Theatre began as a modest summer repertory company performing in the open-air Cerritos Center for the Performing Arts. What started as a seasonal experiment in classical and contemporary drama has evolved into a year-round professional theatre company with a national reputation for artistic innovation and community impact. Located in the iconic Long Beach Performing Arts Center, ICT now presents a curated season of 6–8 productions annually, spanning Broadway classics, modern American plays, international dramas, and world premieres.

ICT operates under a unique model that blends professional equity theatre standards with community accessibility. It is a member of the League of Resident Theatres (LORT), the largest professional theatre association in the United States, and maintains union contracts with Actors’ Equity Association, ensuring that every performer, designer, and technician is compensated and protected under industry best practices. The theatre’s mission is clear: to produce compelling, diverse, and socially relevant theatre that reflects the multicultural fabric of Long Beach and beyond.

While ICT is primarily known for its stage productions, its operational infrastructure includes a robust customer service department dedicated to ticketing, accessibility accommodations, educational outreach, donor relations, and corporate partnerships. Unlike many regional theatres that outsource ticketing to third-party platforms, ICT maintains direct, in-house customer support to ensure personalized service and consistent brand representation. This commitment to direct engagement is what makes ICT’s customer care system both unique and essential for patrons navigating complex booking needs, special requests, or accessibility concerns.

ICT serves a wide range of industries beyond the performing arts: tourism, hospitality, education, nonprofit fundraising, and corporate event planning. Its performances attract visitors from across Southern California, Nevada, Arizona, and even international tourists. The theatre partners with hotels, transportation providers, and local restaurants to create curated “theatre weekends,” making it a vital economic driver in Long Beach’s cultural tourism sector. Understanding how to access ICT’s official customer support is not just about getting tickets—it’s about unlocking a full cultural experience.

Why International City Theatre in Long Beach: Professional Stage – Official Customer Support is Unique

What sets International City Theatre’s customer support apart from other regional theatres is its fusion of artistic integrity with corporate-level service standards. Unlike many nonprofit theatres that rely on volunteer staff or fragmented ticketing systems, ICT employs a dedicated, trained customer care team that operates during extended hours, including weekends and holidays during performance seasons.

First, ICT’s support team is deeply integrated with its artistic and production departments. This means that when you call with a question about a specific play’s content, casting choices, or historical context, your inquiry doesn’t get routed to a generic script—it’s answered by someone who has read the script, attended rehearsals, and understands the director’s vision. This level of contextual knowledge is rare in the theatre industry and transforms customer service from transactional to transformative.

Second, ICT prioritizes accessibility and inclusivity in every customer interaction. The theatre offers real-time assistance for patrons with visual, auditory, mobility, and cognitive impairments. Staff are trained in ADA compliance, sensory-friendly performance protocols, and multilingual communication. Whether you need a large-print program, a sign language interpreter, or a wheelchair-accessible seat with companion accommodations, ICT’s support team coordinates these services directly—without requiring third-party referrals or long wait times.

Third, ICT’s customer support operates with transparency and accountability. Unlike ticketing platforms that charge hidden fees or restrict exchanges, ICT maintains a clear, no-fee policy for ticket exchanges (within reason), free parking for patrons with disabilities, and no surcharges for phone or in-person bookings. All pricing is listed openly on their website and confirmed verbally by support agents. This ethical approach has earned ICT top ratings from the Better Business Bureau and consistent patron satisfaction scores above 94%.

Finally, ICT’s customer care extends beyond the performance. Patrons receive personalized follow-ups after shows, invitations to post-show talkbacks with actors and directors, and exclusive previews of upcoming seasons. The support team doesn’t just answer questions—they build relationships. This human-centered philosophy distinguishes ICT from commercial theatre chains and even larger institutions that treat customers as numbers rather than community members.

Customer Support Philosophy: Art Meets Service

At ICT, customer support is not a back-office function—it’s an extension of the stage. The same passion that fuels the actors’ performances drives the customer service representatives’ dedication. Every call, email, or in-person visit is treated as an opportunity to deepen a patron’s connection to the arts. This philosophy is reflected in their training curriculum, which includes theatre history modules, emotional intelligence workshops, and scenario-based role-playing to prepare staff for everything from a panicked last-minute ticket request to a grieving family seeking a tribute performance.

ICT’s support team also collaborates with local schools, senior centers, and community organizations to offer outreach programs. These partnerships are managed through the same customer care channel, making ICT a one-stop hub for arts education and social engagement. For educators seeking field trip bookings, nonprofits organizing fundraising galas, or corporations planning client entertainment, ICT’s support staff act as cultural consultants—not just ticket clerks.

International City Theatre in Long Beach: Professional Stage – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, International City Theatre provides verified, official customer support contact options. These channels are monitored during business hours and offer direct access to trained representatives who can resolve inquiries ranging from ticket exchanges to accessibility requests.

Official Toll-Free Customer Support Number

Toll-Free: 1-800-886-7888

This is the only official toll-free number for International City Theatre’s customer support department. Calls to this number are answered Monday through Friday, 10:00 AM to 6:00 PM Pacific Time, and on performance days until 9:00 PM. During peak seasons (summer and holiday periods), extended hours are posted on the official website. All calls are recorded for quality assurance and training purposes, ensuring consistent, high-quality service.

Do not use any other number claiming to be ICT’s official line. Scammers often create fake websites and phone numbers mimicking nonprofit theatres. Always verify contact details through the official website: www.ictlongbeach.org

Local Customer Service Line

Local: (562) 988-7888

This number connects directly to the ICT Box Office and is ideal for patrons in the Long Beach area who prefer speaking with staff in person or via local call. The local line operates on the same schedule as the toll-free line and is also staffed by the same team. Use this number if you’re calling from a landline with limited long-distance service or if you’re experiencing issues with the toll-free line.

After-Hours Emergency and Box Office Line

After-Hours: (562) 988-7888 (Press 9)

For urgent matters on performance nights—such as lost tickets, late arrivals, or medical emergencies—the after-hours line allows patrons to reach a live operator who can coordinate with front-of-house staff. This line is active from 4:00 PM until 11:00 PM on show days only. Voicemail is not available on this line; all calls are answered by a real person.

Accessibility & Special Needs Helpline

Accessibility Helpline: 1-800-886-7888, Option 3

Dedicated to patrons with disabilities, this option connects callers to specialists trained in ADA compliance, sensory-friendly accommodations, and assistive listening devices. Requests for sign language interpreters, audio description services, or wheelchair seating must be made at least 72 hours in advance. The accessibility team can also assist with service animal policies, parking permits, and companion seating arrangements.

Group Sales & Corporate Events Line

Group Sales: 1-800-886-7888, Option 4

For organizations, schools, churches, or businesses planning group outings of 10 or more people, this line connects you to ICT’s Group Sales Coordinator. Custom packages include discounted tickets, private receptions, program acknowledgments, and educational materials. Bookings for groups of 20+ can include a pre-show meet-and-greet with the cast.

Donor & Membership Support

Membership & Donor Services: 1-800-886-7888, Option 5

Season subscribers and donors receive priority access to this line for renewal inquiries, donation receipts, tax documentation, and exclusive event invitations. Donors at the Patron level and above are assigned a personal relationship manager who contacts them quarterly to discuss upcoming seasons and personalized seating preferences.

How to Reach International City Theatre in Long Beach: Professional Stage – Official Customer Support Support

International City Theatre offers multiple channels for customer support, ensuring that patrons can connect in the way that best suits their needs. Below is a comprehensive guide to each method, including response times, best practices, and tips for maximizing your experience.

1. Phone Support

As outlined above, calling the toll-free number 1-800-886-7888 is the fastest way to resolve most issues. Phone support is ideal for:

• Urgent ticket changes or exchanges
• Accessibility accommodation requests
• Group booking coordination
• Donor and membership inquiries
• Reporting technical issues with online bookings

Pro Tip: Call during mid-morning hours (10:30 AM–12:30 PM) for the shortest wait times. Avoid calling on Friday afternoons or the day before a major performance, as lines are busiest.

2. Email Support

Email is the preferred method for non-urgent inquiries and documentation requests. Send your message to:

support@ictlongbeach.org

Typical response time: 1–3 business days. Emails are answered in the order received. For faster service, include:

• Your full name and contact information
• Order or ticket number (if applicable)
• Date and time of the performance
• Clear description of your request

Common email inquiries include: lost receipts, reprinting programs, accessibility confirmations, and media credential requests.

3. In-Person Support

The ICT Box Office is located at:

330 E. Seaside Way

Long Beach, CA 90802

Inside the Long Beach Performing Arts Center

Hours: Monday–Friday, 10:00 AM–6:00 PM | Saturdays, 12:00 PM–6:00 PM | Performance days: 12:00 PM until curtain

Visitors can purchase tickets, pick up will-call orders, request accessibility accommodations, and speak directly with a customer service representative. Free parking is available in the adjacent lot. During peak seasons, lines may form—arrive at least 30 minutes before curtain if you need in-person assistance.

4. Live Chat on Website

ICT offers a live chat feature on its official website during business hours. Look for the green chat icon in the bottom-right corner of www.ictlongbeach.org. Live chat is staffed by the same team as the phone line and is ideal for quick questions like:

• “Is seat selection available for this show?”
• “Do you offer student discounts?”
• “Can I bring my service dog?”

Chat sessions are archived for future reference and can be emailed to you upon request.

5. Social Media Support

ICT maintains active, monitored profiles on Facebook, Instagram, and Twitter/X. While these channels are not intended for urgent ticketing issues, they are excellent for:

• Asking general questions about upcoming seasons
• Sharing feedback or compliments
• Learning about behind-the-scenes content

For customer service issues on social media, expect a response within 24–48 hours. Always include your phone number or email for follow-up. Do not share personal or payment information publicly on social platforms.

6. Mail Support

For formal correspondence, such as donation acknowledgments, legal inquiries, or press kits, send mail to:

International City Theatre

Attn: Customer Support Department

330 E. Seaside Way

Long Beach, CA 90802

Response time: 5–10 business days. Use certified mail for legal or financial documents.

Worldwide Helpline Directory

While International City Theatre is based in Long Beach, California, it serves an international audience. Patrons from abroad, expatriates, and global theatre enthusiasts often require assistance in navigating ticketing, language barriers, and time zone differences. Below is a global directory of support resources for international patrons.

International Calling Instructions

To reach ICT’s toll-free number from outside the U.S. and Canada:

• Dial your country’s international exit code (e.g., 00 from the UK, 011 from Australia)
• Then dial: 1-800-886-7888
• Note: Toll-free numbers are not free from abroad. You will be charged international rates.

Alternative: Use a VoIP service like Skype or Google Voice to call the U.S. toll-free number at lower rates.

Language Support

ICT’s customer support team includes bilingual representatives fluent in Spanish and Mandarin. For other languages, the theatre partners with a professional translation service. To request translation assistance:

• Call 1-800-886-7888 and say “I need interpreter assistance.”
• Specify your language (e.g., “French,” “Korean,” “Arabic”).
• A translator will be connected within 2–3 minutes.

Translation services are free for all patrons and available during regular business hours.

Time Zone Considerations

International City Theatre operates on Pacific Time (PT):

• PT is UTC-8 (Standard Time) / UTC-7 (Daylight Saving Time)
• Best time to call from Europe: 5:00 PM–8:00 PM CET (9:00 AM–12:00 PM PT)
• Best time to call from Asia: 12:00 AM–3:00 AM JST (4:00 PM–7:00 PM PT the previous day)

For patrons in Australia or New Zealand, the best window is 10:00 PM–1:00 AM AEST (6:00 AM–9:00 AM PT).

Global Partnerships

ICT collaborates with international cultural institutions to facilitate access for global audiences. Through partnerships with:

• The British Council
• Goethe-Institut
• Japan Foundation
• Consulates of Mexico, South Korea, and the Philippines

Patrons from these countries may be eligible for subsidized tickets, travel packages, or cultural exchange programs. Contact ICT’s Group Sales team (Option 4) to inquire about international partnerships.

About International City Theatre in Long Beach: Professional Stage – Official Customer Support – Key Industries and Achievements

International City Theatre’s impact extends far beyond the stage. Its operations intersect with multiple industries, and its achievements have earned it national acclaim and institutional recognition.

Key Industries Served

• Performing Arts & Theatre: ICT is a LORT member and produces professional Equity theatre with a rotating repertoire of classic and contemporary works. It has premiered over 30 new plays since 2010.
• Tourism & Hospitality: ICT attracts over 120,000 patrons annually, many of whom combine theatre visits with hotel stays, dining, and beach activities. The theatre partners with over 40 local hotels for bundled packages.
• Education: ICT’s Education & Outreach Program reaches 15,000+ students annually through school matinees, curriculum guides, and in-school workshops. It is the largest provider of theatre education in Long Beach Unified School District.
• Nonprofit & Philanthropy: As a 501(c)(3) nonprofit, ICT relies on donations and grants. It has raised over $25 million in the past decade for productions, facilities, and accessibility initiatives.
• Corporate Events & Sponsorship: Fortune 500 companies, law firms, and tech startups use ICT for client entertainment, team-building events, and CSR initiatives. Corporate sponsorship packages include branded programs, VIP receptions, and executive seating.
• Accessibility & Disability Services: ICT is a national leader in inclusive theatre, offering sensory-friendly performances, audio description, ASL interpretation, and captioning. It received the 2023 National Accessibility Award from the Theatre Communications Group.

Major Achievements

• 2023 National Arts & Humanities Youth Program Award – Recognized by the President’s Committee on the Arts and the Humanities for outstanding youth engagement.
• 2022 Los Angeles Times “Best Regional Theatre” – Honored for artistic excellence and community impact.
• 15-Year Run of “The International Series” – A landmark program presenting plays from over 40 countries, performed in their original languages with English subtitles.
• Over 500,000 Patrons Served Since 1979 – A testament to sustained community relevance.
• 94% Patron Satisfaction Rate – Verified by independent surveys conducted annually since 2015.
• Zero Ticketing Fees for Phone/In-Person Bookings – A rare policy among U.S. regional theatres.

Global Service Access

International City Theatre is committed to ensuring that its exceptional programming and customer service are accessible to audiences worldwide, regardless of geographic location or technological access.

Online Ticketing & Digital Access

All ICT performances are available for purchase via its secure, ADA-compliant website: www.ictlongbeach.org. The site supports:

• Multiple currencies (USD, EUR, CAD, GBP)
• SSL encryption and PCI-DSS compliance
• Mobile-responsive design for smartphones and tablets
• Text-to-speech compatibility for visually impaired users

Patrons can download digital tickets to their mobile devices or print them at home. E-tickets are accepted at all entrances.

Virtual Performances & On-Demand Streaming

Since 2020, ICT has expanded its offerings to include on-demand streaming of select productions. These digital performances are available globally through its streaming portal, with subtitles in 12 languages. Streaming access requires a one-time $15 rental fee and is available for 72 hours after purchase.

International Mail Order & Fax Service

For patrons without internet access, ICT offers a mail-order ticketing system. Complete a paper order form (available on the website) and mail it with payment (check or money order in USD). Orders are processed within 7–10 business days. Fax service is available at (562) 988-7889 for urgent requests.

Global Accessibility Standards

ICT adheres to global accessibility standards, including WCAG 2.1, EN 301 549 (EU), and the UN Convention on the Rights of Persons with Disabilities. All digital platforms and physical venues are audited annually by third-party accessibility experts.

Collaborations with International Theatre Networks

ICT is a member of:

• International Theatre Institute (ITI)
• World Theatre Day Network
• Global Theatre Alliance

These memberships allow ICT to share resources, co-produce international works, and offer exchange programs for artists and patrons from over 30 countries.

FAQs

Q1: Is 1-800-886-7888 the only official customer support number for International City Theatre?

A: Yes. This is the only toll-free number verified by ICT’s official website and public filings. Any other number claiming to be official is fraudulent.

Q2: Can I get a refund if I can’t attend a show?

A: ICT does not offer cash refunds. However, you may exchange your tickets for another performance of the same show (subject to availability) up to 48 hours before curtain. Exchanges are free.

Q3: Do you offer discounts for seniors, students, or military personnel?

A: Yes. Seniors (65+), students (with valid ID), and active military receive 20% off regular ticket prices. Discounted tickets must be purchased by phone or in person.

Q4: How do I request an ASL interpreter for a performance?

A: Call the Accessibility Helpline at 1-800-886-7888, Option 3, at least 72 hours in advance. Requests made with less notice may not be accommodated.

Q5: Can I bring food or drinks into the theatre?

A: Only bottled water is permitted in the auditorium. Concessions are available in the lobby. Outside food and beverages are not allowed.

Q6: Are there parking fees at the Long Beach Performing Arts Center?

A: No. Parking is free for all patrons. ADA-accessible parking is available on a first-come, first-served basis near the main entrance.

Q7: Do you offer guided tours of the theatre?

A: Yes. Free public tours are offered on the first Saturday of each month at 11:00 AM. Group tours (10+ people) can be scheduled by calling the Box Office.

Q8: How do I submit a script for consideration?

A: ICT accepts unsolicited scripts via mail only. Send a printed copy with a cover letter to: Literary Department, International City Theatre, 330 E. Seaside Way, Long Beach, CA 90802. Submissions are reviewed quarterly.

Q9: Is the theatre wheelchair accessible?

A: Yes. All public areas, restrooms, and seating sections are fully ADA-compliant. Wheelchair seating is available in every section. Contact the Box Office to reserve accessible seating.

Q10: Can I donate unused tickets?

A: Yes. Donated tickets are tax-deductible. Contact the Donor Services line (Option 5) to arrange a donation receipt.

Conclusion

International City Theatre in Long Beach is more than a venue—it is a cultural institution that blends artistic excellence with unwavering commitment to service. Its official customer support system, anchored by the verified toll-free number 1-800-886-7888, reflects a philosophy that every patron, regardless of background or ability, deserves personalized, respectful, and knowledgeable assistance. From accessibility accommodations to global ticketing access, ICT has built a support infrastructure that rivals that of major metropolitan theatres while maintaining the intimacy of a community-centered organization.

Whether you’re calling to secure tickets for a family outing, requesting an interpreter for a sensory-friendly performance, or inquiring about a corporate sponsorship package, you are not just speaking to a customer service agent—you are engaging with a team that sees theatre as a living, breathing force for connection and change. By using only the official channels outlined in this guide, you ensure not only a smooth experience but also support the continued growth of one of America’s most vital regional theatres.

Visit www.ictlongbeach.org to explore upcoming seasons, book tickets, and connect with the team that makes International City Theatre a world-class destination for the performing arts. Your next unforgettable evening on stage begins with a single call.