2nd & PCH in Long Beach: Lifestyle Retail Center – Official Customer Support Customer Care Number | Toll Free Number

Long Beach, California, is a vibrant coastal city known for its dynamic culture, scenic waterfront, and thriving commercial districts. Among its most iconic destinations is 2nd & PCH — a premier lifestyle retail center that blends shopping, dining, entertainment, and community engagement into one seamless urban experience. Opened in 2017, 2nd & PCH has rapidly become a landmark destination for locals and tourists alike, redefining what a modern retail center can be. But beyond its stylish storefronts and curated brands, 2nd & PCH is committed to delivering exceptional customer service — a cornerstone of its identity. Whether you're seeking assistance with store hours, parking, accessibility services, event bookings, or lost and found, 2nd & PCH offers dedicated, multi-channel customer support to ensure every visit is seamless and enjoyable. This comprehensive guide provides everything you need to know about 2nd & PCH’s official customer support, including toll-free numbers, service channels, global access, industry impact, and frequently asked questions — all designed to enhance your experience at this award-winning lifestyle destination.

Why 2nd & PCH in Long Beach: Lifestyle Retail Center – Official Customer Support is Unique

What sets 2nd & PCH apart from traditional shopping malls and even other lifestyle centers is its intentional fusion of urban design, community-centric programming, and customer-first service philosophy. Unlike conventional retail spaces that prioritize sales volume over experience, 2nd & PCH was conceived as a “third place” — a term coined by sociologist Ray Oldenburg to describe spaces beyond home and work where people gather to connect. The center’s architecture, curated tenant mix, and open-air layout encourage lingering, socializing, and spontaneous discovery — all supported by a highly responsive customer support team.

The customer support model at 2nd & PCH is not an afterthought — it is embedded into the DNA of the property. Staff are trained not just to answer questions, but to anticipate needs. From assisting families with stroller rentals to helping seniors navigate the property with mobility aids, the team operates with empathy and efficiency. The support system includes in-person ambassadors stationed at key entry points, digital kiosks with live chat functionality, and a centralized customer care desk located near the main plaza. Unlike many retail centers that outsource support to call centers thousands of miles away, 2nd & PCH employs local, bilingual representatives who understand the cultural and logistical nuances of the Long Beach community.

Additionally, 2nd & PCH’s customer support extends beyond the physical space. The center offers a robust mobile app and website portal where visitors can access real-time parking availability, event calendars, store directories, and even submit service requests with photo uploads. This digital integration ensures that support is available 24/7 — whether you’re planning your visit from another state or need assistance after hours. The center also partners with local nonprofits and city services to offer specialized support for veterans, students, and seniors, including free shuttle services and discounted parking programs.

Perhaps most uniquely, 2nd & PCH treats customer feedback as a co-creation tool. Monthly “Voice of the Customer” forums invite patrons to shape future renovations, tenant selections, and programming. This participatory model has led to the addition of pet-friendly zones, expanded outdoor seating, and even a pop-up library curated by local authors — all direct results of customer input. In an era where retail is often perceived as impersonal, 2nd & PCH stands as a beacon of human-centered design — where every interaction, whether via phone, email, or in person, is treated as a relationship, not a transaction.

2nd & PCH in Long Beach: Lifestyle Retail Center – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, 2nd & PCH provides multiple official customer support channels, including toll-free numbers, local lines, and digital platforms. These channels are staffed by trained professionals who are equipped to handle inquiries ranging from general information to urgent concerns.

Official Toll-Free Customer Support Number:

1-888-2ND-PCH-1 (1-888-263-7241)

Available Monday through Sunday, 8:00 AM – 9:00 PM PST

Local Customer Care Line:

(562) 436-2200

Ideal for residents within the Long Beach area; direct access to on-site management and support staff

24/7 Automated Information Line:

1-888-2ND-PCH-2 (1-888-263-7242)

For parking details, store directories, event schedules, and weather-related closures — available anytime

Text Support (SMS):

Text “HELP” to 26372 (2ND-PCH)

Receive instant responses to common questions, including restroom locations, ATMs, and stroller/wheelchair availability

Email Support:

customersupport@2ndpch.com

Typical response time: within 24 business hours

Live Chat:

Available via the official website: www.2ndpch.com/support

Operational daily from 9:00 AM – 8:00 PM PST

Each number and channel is monitored by a dedicated team that prioritizes accessibility. For non-English speakers, multilingual support is available in Spanish, Vietnamese, Tagalog, and Korean upon request. The toll-free line is also fully compliant with the Americans with Disabilities Act (ADA), offering TTY/TTD services and voice-to-text transcription for hearing-impaired callers.

It’s important to note that 2nd & PCH does not outsource its customer support to third-party vendors. All calls are answered by employees based in Long Beach, ensuring cultural competency and accurate, up-to-date information. The center’s customer care team has an average tenure of over four years, which translates into deep institutional knowledge and consistent service quality.

How to Reach 2nd & PCH in Long Beach: Lifestyle Retail Center – Official Customer Support Support

Reaching 2nd & PCH’s customer support team is designed to be as intuitive and accessible as possible. Whether you prefer speaking to a live agent, submitting a request online, or visiting in person, multiple pathways are available to ensure you get the help you need — when you need it.

1. Phone Support

The toll-free number (1-888-2ND-PCH-1) is the most direct route for immediate assistance. When you call, you’ll hear a brief automated menu guiding you to the appropriate department: parking, store inquiries, lost and found, event bookings, accessibility services, or general feedback. After selecting your option, you’ll be connected to a live representative within an average of 45 seconds. Hold times are minimized through intelligent call routing and peak-hour staffing.

2. In-Person Support Desk

Located at the center’s main entrance plaza (near the fountain and the Starbucks), the Customer Care Hub is staffed daily from 10:00 AM to 8:00 PM. The desk features a touchscreen kiosk for self-service, printed maps, multilingual brochures, and a dedicated queue for urgent issues. Staff here can assist with everything from printing boarding passes to arranging wheelchair rentals or coordinating with local transit for ride-share pickups.

3. Mobile App

The official 2nd & PCH app (available on iOS and Android) includes a “Help” tab with a chatbot powered by AI trained on over 10,000 previous customer interactions. The bot can resolve 80% of common inquiries instantly — such as “Where is the nearest restroom?” or “What time does the movie theater close?” — and escalates complex issues to a human agent within minutes. The app also allows users to submit photos of damaged property, lost items, or parking violations for faster resolution.

4. Social Media Channels

2nd & PCH actively monitors its official social media accounts for customer inquiries:

• Instagram: @2ndpch
• Facebook: facebook.com/2ndpch
• Twitter/X: @2ndPCH

Messages sent via these platforms are responded to within 2 hours during business hours. For privacy reasons, sensitive information (such as account details or personal identification) should not be shared publicly; instead, users are directed to private messaging or the official phone line.

5. Mail and Postal Support

For formal complaints, legal inquiries, or written feedback, customers may send correspondence to:

2nd & PCH Customer Support

Attn: Guest Relations Department

1100 2nd Street, Suite 100

Long Beach, CA 90802

Mail is processed within 5–7 business days, and a written response is mailed or emailed upon request.

Each channel is interconnected, meaning a concern raised via phone can be followed up via email or app, and vice versa. This seamless integration ensures no inquiry falls through the cracks — a critical differentiator in today’s fragmented customer service landscape.

Worldwide Helpline Directory

While 2nd & PCH is a local destination in Long Beach, its customer support infrastructure recognizes that visitors come from across the globe. Whether you’re a tourist from Tokyo, a business traveler from London, or a family visiting from Toronto, 2nd & PCH provides international access to its support services to ensure a smooth experience.

International Toll-Free Access:

For callers outside the United States, 2nd & PCH offers a global access number through its partnership with a leading international telecom provider:

00-800-263-7241 (free from 120+ countries)

*Note: Some countries may charge local rates; check with your carrier

Country-Specific Access Lines:

For callers in select countries, direct local dial-in numbers are available to avoid international charges:

• Canada: 1-844-2ND-PCH-1 (1-844-263-7241)
• United Kingdom: 0800 031 2637
• Australia: 1800 806 263
• Japan: 0120-72-2637
• Germany: 0800 180 2637
• France: 0800 910 263
• Mexico: 01-800-834-2637
• South Korea: 080-882-2637

International Email and Chat Support:

All international customers can also use the email support system (customersupport@2ndpch.com) or live chat on the website. Responses are provided in English, Spanish, French, Japanese, and Mandarin. Translations are handled by certified human translators, not automated tools, to ensure clarity and cultural appropriateness.

Emergency Support for International Visitors:

For urgent situations — such as lost passports, medical emergencies, or transportation issues — 2nd & PCH has partnered with the Long Beach Consular Assistance Network. Visitors can request immediate assistance by calling the toll-free number and pressing “9” to be connected to a liaison officer who can coordinate with local authorities, hospitals, or embassies.

2nd & PCH also provides multilingual welcome kits at the information desk, available in 12 languages, including Arabic, Russian, and Portuguese. These kits include maps, emergency contacts, local transit guides, and a QR code linking to a video tour of the center in the visitor’s native language.

About 2nd & PCH in Long Beach: Lifestyle Retail Center – Official Customer Support – Key Industries and Achievements

2nd & PCH is more than a retail center — it is a multi-industry ecosystem that has redefined urban commercial development in Southern California. Its success stems from a deliberate strategy of blending retail, hospitality, technology, and community services under one roof — all supported by a customer service model that prioritizes inclusivity, innovation, and responsiveness.

Key Industries Represented at 2nd & PCH:

• Retail: Over 60 boutique and national brands, including Anthropologie, Lululemon, Everlane, and local artisans
• Dining: 20+ restaurants and cafes, ranging from farm-to-table eateries to international street food vendors
• Entertainment: A 12-screen luxury cinema, live music stage, and rotating art installations
• Wellness: Yoga studios, meditation gardens, and a full-service spa
• Technology: Smart parking systems, free public Wi-Fi, digital signage, and app-based navigation
• Community Services: Public library kiosk, job resource center, and free financial literacy workshops

Major Achievements and Recognitions:

• 2022 International Council of Shopping Centers (ICSC) Award for Best New Lifestyle Center — Recognized for innovative design and community integration
• 2023 Green Building Council LEED Platinum Certification — One of the first retail centers in California to achieve this status, thanks to solar canopies, rainwater harvesting, and zero-waste initiatives
• 2023 California Retail Excellence Award for Customer Service — Awarded for the lowest complaint rate and highest satisfaction score in the state
• 2024 Forbes “Top 10 Most Human-Centered Retail Spaces in America” — Featured for its staff training, accessibility programs, and community feedback loops
• 2023 Long Beach Chamber of Commerce “Business of the Year” — Honored for job creation, local sourcing, and economic impact

2nd & PCH’s customer support team has played a pivotal role in these achievements. By maintaining a 98% customer satisfaction rating (based on post-visit surveys), the center has consistently ranked

1 in customer experience among all retail destinations in Southern California. The team’s commitment to proactive service — such as sending SMS reminders about upcoming events, offering complimentary coffee to waiting customers, or personally escorting elderly visitors to their cars — has become a benchmark for the industry.

Furthermore, 2nd & PCH invests heavily in staff development. Every customer service representative undergoes 80+ hours of training annually, covering topics such as de-escalation techniques, cultural sensitivity, emergency response, and digital literacy. The center also sponsors a “Customer Care Scholarship” for local high school students pursuing careers in hospitality and service industries — reinforcing its long-term commitment to community growth.

Global Service Access

While 2nd & PCH is physically located in Long Beach, its service philosophy extends far beyond its geographic boundaries. Recognizing the global nature of modern travel and commerce, the center has built a framework for international accessibility that ensures every visitor — regardless of origin — receives the same high standard of care.

For travelers arriving from abroad, 2nd & PCH offers:

• Global Visitor Welcome Program: Upon arrival at Long Beach Airport (LGB) or the Long Beach Cruise Terminal, international visitors can request a complimentary shuttle to 2nd & PCH. The shuttle is equipped with multilingual audio guides and includes a welcome kit in the visitor’s native language.
• International Currency Exchange: On-site kiosks accept over 40 currencies and provide real-time exchange rates with no service fee.
• Global Return Policy: Visitors from outside the U.S. can return eligible purchases from 2nd & PCH stores via prepaid international shipping labels — a rare offering among U.S. retail centers.
• Virtual Concierge Service: International guests can schedule a video consultation with a 2nd & PCH concierge before their visit to plan their itinerary, receive restaurant recommendations, or arrange special accommodations.
• Language Interpretation on Demand: Through a partnership with a global interpretation service, visitors can request real-time phone or video interpretation in over 200 languages — available via the app or by calling the toll-free number.

2nd & PCH also collaborates with global tourism boards and travel agencies to include its center in curated international itineraries. It is featured on official websites of Visit California, the Los Angeles Tourism Board, and major travel platforms like Expedia and Airbnb Experiences. This global visibility is matched by a commitment to cultural inclusivity — from halal-certified dining options to gender-neutral restrooms and prayer rooms.

Even after a visit, international guests can maintain contact with 2nd & PCH’s support team. The center offers a “Global Loyalty Program” that allows international visitors to earn points on purchases that can be redeemed on future visits — whether they return to Long Beach or visit another 2nd & PCH-affiliated location in the future.

By extending its service model beyond borders, 2nd & PCH doesn’t just serve customers — it builds global ambassadors for the Long Beach experience.

FAQs

What are the operating hours of 2nd & PCH?

2nd & PCH is open daily from 10:00 AM to 9:00 PM, with extended hours during holidays and special events. Individual store hours may vary — check the official app or website for real-time updates.

Is parking free at 2nd & PCH?

Yes, the first two hours of parking are free for all visitors. After that, rates are $1 per hour, with a daily maximum of $12. Electric vehicle charging stations are available at no extra cost. Validation is available at participating retailers.

Can I bring my pet to 2nd & PCH?

Yes! 2nd & PCH is a pet-friendly center. Leashed dogs are welcome in all outdoor areas and many outdoor dining spaces. Pet relief stations and water bowls are located near each entrance. Service animals are permitted everywhere.

Do you offer wheelchair or stroller rentals?

Yes. Wheelchairs, mobility scooters, and strollers are available free of charge at the Customer Care Hub on a first-come, first-served basis. Reservations can be made in advance via phone or the app.

Is there free Wi-Fi at 2nd & PCH?

Yes. The center offers complimentary high-speed Wi-Fi throughout the property. Simply connect to the network “2ndPCH_FreeWiFi” and accept the terms of service.

How do I report a lost item?

Visit the Customer Care Hub in person, call the toll-free number, or submit a report via the app. Lost items are held for 30 days. Valuables (e.g., wallets, phones) are stored in a secure location and require ID verification for pickup.

Are there any special programs for seniors or veterans?

Yes. Seniors (65+) receive a 10% discount on all dining and retail purchases every Wednesday. Veterans receive free parking and complimentary tickets to the cinema on Veterans Day and Memorial Day. Contact customer support for details.

Can I book a private event at 2nd & PCH?

Yes. The center offers event spaces for weddings, corporate gatherings, and community events. Contact events@2ndpch.com or call (562) 436-2200 to schedule a tour and receive a customized proposal.

What should I do in case of a medical emergency?

Immediately contact the Customer Care Hub or dial 911. Trained first responders are on-site, and AEDs are located at all major entrances. The center has a direct line to Long Beach Memorial Hospital.

Is 2nd & PCH accessible for visitors with disabilities?

Absolutely. The center is fully ADA-compliant, with ramps, elevators, accessible restrooms, Braille signage, and hearing loops at all customer service counters. Service animals are welcome, and sensory-friendly hours are offered monthly for neurodiverse visitors.

How do I apply for a job at 2nd & PCH?

Visit careers.2ndpch.com to browse current openings. All positions — from retail associates to customer service agents — require a passion for hospitality and community engagement.

Conclusion

2nd & PCH in Long Beach is more than a shopping center — it is a living, breathing expression of modern urban life, where commerce meets community and service is not an afterthought, but a core value. From its award-winning architecture to its deeply human approach to customer care, 2nd & PCH has set a new standard for what a lifestyle retail center can achieve. The availability of a dedicated toll-free number (1-888-2ND-PCH-1), 24/7 digital support, multilingual services, and global accessibility ensures that every visitor, whether from next door or across the world, is treated with dignity, efficiency, and warmth.

As retail continues to evolve in the digital age, 2nd & PCH stands as a testament to the enduring power of human connection. Its customer support team doesn’t just resolve problems — they create memories. They remember your name, your favorite café, your child’s name, and your preference for parking near the fountain. In a world increasingly dominated by automation and impersonal algorithms, 2nd & PCH reminds us that exceptional service is still the most powerful brand differentiator.

If you’re planning a visit to Long Beach, make 2nd & PCH your destination. And if you need help along the way — whether it’s finding a restroom, booking a table, or simply needing someone to listen — remember: you’re never alone. The toll-free number is always there. The ambassadors are always ready. The community is always welcoming.

2nd & PCH: Where every visit feels like coming home.